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BEN GIRARD

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1203 reviews)
87

Reviews of BEN GIRARD

Verified Customer
Fountain Hills, AZ
2011 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/03/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Dealership is great, service department needs some work.
Took my car in for a recall and some other issues. Upon servicing, they discovered my fender liner was missing, which of course wasn't under warranty. Less than 12 hours later, after driving my vehicle for less than 15 miles, my new fender liner was dragging on the road. I had to take my car back in the following morning to have them fix it. This is the 4th time I have had to bring my car back after a day or a few days after its been serviced due to the mechanics either messing up something else on my vehicle during a repair or not properly fixing the repair in the first place. On top of that, the service advisor acted like he was doing me a favor by not charging me a second time for the repair they messed up on in the first place.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/04/2016 08:06 AM

Thank you for the candid feedback.

Of course we never want to have a situation where you have to return immediately after service and certainly we wish tha this visit was a one and done for the fender liner.

Ben will work with you and we will try to make this up to you on a future visit.  We are very sorry this visit did not go as any of us had planned, but we are committed to making this right next time.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
JB
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JASON B.
Scottsdale, AZ
2014 Hyundai Elantra
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/08/2014
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Consistently Disappointing
We went in to purchase two new Elantras in February. While we eventually got decent pricing on our trade-in and the vehicles overall, it was only after about 4 hours of hardball negotiating. After saying they would not, under any circumstances, be able to give us more than $750 on our trade-in, they eventually gave us $3,500. This is not the dealership for those consumers who prefer a direct dealership approach. While upon first impression they seem different, at it's core Earnhardt Hyundai is a wheeling and dealing car dealership like all the rest.

Upon purchasing two new vehicles, we were immediately bombarded with 5-10 weekly promotional and marketing emails. Their opt-out system does not work, and personal emails to our salesperson and finance guy were unsuccessful. Finally they sent me a letter explaining that it was their legal right to use my personal email for any promotional and marketing content, but their unwillingness to work with me to get off of their persistent email chain turned me off from ever purchasing from them again. Be aware that purchasing a vehicle from this dealership signs you up for constant emails. We have also received numerous promotional phone calls at both home and at work. Rest assured that after buying two new cars in February, we are not looking to buy again in July.

Finally, and perhaps most disappointingly, was our first service. We have noticed that the rear-view mirror on one of our Elantras was very slightly loose, to the point of sliding down so that it points toward the back seat every 3-5 days. While not a significant danger, this issue should be covered under warranty as the part is loose enough to require adjustments by us consistently, which is an irritation at best, a safety hazard at worst. This problem had been going on since we first purchased the car, and we decided to have them handle it at our first service appointment. A few days prior to going in, we hung a lightweight gym locker from the mirror to have easy access to it. It did not make the problem any worse, as it wasn't hung from the part of the mirror that shifted down. When I brought the car to it's first service, I explained that the lock was a very recent addition and the problem had nothing to do with it. I waited 1.5 hours for a simple oil change and they said they had used their hand to feel the mirror and couldn't tell that it was loose, and their diagnosis was that the lock might be causing the problem. They also recommended that I adjust the mirror back to where we wanted it if it starts to fall again (obviously that is what we had been doing since the beginning). They refused to replace the mirror since they couldn't feel the problem with their hand, even though we explained that the looseness was minor and happened over several days. I asked my service rep if he could treat the problem as though the lock wasn't there, but he said, "I can't pretend it's not, because it is." Finally, my service rep told me that they would have believed me had the lock not been hanging there and when I asked if I brought it in on Monday with no lock, would they replace the mirror, he said, "Probably, yeah." I should have just driven out, taken the lock off, and driven right back into the service bay.

All in all, this has been a dealership that is exceedingly friendly until they have your credit card. I am disappointed beyond words in their unwillingness to remove me from their email lists and their frustrating service department. While we have been pleased with our vehicles, they were in no way worth the hours we have spend begging them to stop calling and emailing us with promotional offers or their unwillingness to take our word on a small repair.
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 07/08/2014 11:20 AM

Jason, we appreciate the time you took to post this review.


You may contact me directly to review your concerns.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
Verified Customer
Scottsdale, AZ
2016 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
verified customerVerified Customer
10
Category: Service
Review of service
Ben was the best
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/28/2021
Service Type: Maintenance
10
Category: Service
10 Star Rating
We gave Ben a 10 star rating not sure why it come across as 1 star.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/29/2021 09:56 AM

Thank you Gordon for the great review and recommendation for Ben Girard your advisor.

It looks like a quirk that this came across as a 1-star review, from your comments that seems inaccurate.  We are very happy to be your dealer and we look forward to being here for you for all the years and miles ahead.  If you did mean for this to be a 1-star review for Ben, please do let me know what we can do to address any concerns you have.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
MS
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Marie Francoise S.
Carefree, AZ
2012 Hyundai Genesis
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/06/2018
verified customerVerified Customer
Category: Service
A good compromise
Michael and I worked out a good compromise. I hope that Hyundai Motor Company will also be as fair as was Michael.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/20/2018
Service Type: Maintenance
Category: Service
Disappointed
I was disappointed in the service outcome
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/21/2018 11:51 AM

We are truly sorry you were disappointed in the outcome of your last visit.

The new vehicle limited warranty for your Genesis had America's Best Warranty at 5 years/60,000 miles.  However, now your vehicle is more than 6 years old and has more than 70,000 miles on it, and there is simply no way for us to obtain coverage for your concern at this time.

Our goal is always to provide you with the very best service but unfortunately not even that allows us to re-write the parameters of your warranty.

We are happy to discuss your options further, feel free to contact me directly.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
SR
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Suzanne R.
Fountain Hills, AZ
2016 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/30/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Can't fix my car
Terrible car
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/31/2017 01:50 PM

We are very sorry to hear there are still issues with your car.

We want you to know that we will do everything we can to correct this for you as soon as possible.  Please feel free to contact me directly and I will make all the arrangements.

Michael Southern
Service Manager
480-368-6730
michael.southern@earnhardt.com

Employees worked with
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BEN GIRARD
Verified Customer
Scottsdale, AZ
2016 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/28/2017
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not so much
I do not like
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/03/2017 07:17 AM

So strange.

This was a half price oil change, in and out in under an hour, on the surface this would seem to have be a perfect service visit.

I would like to encourage you to share directly with me what it was that was "Not so much, I do not like" about your visit.

This is your second Hyundai you've bought and serviced with us and we go back many years now.  It has always been our intent to provide you with the highest level of service; and in reviewing with our team member you worked with that day, he thought your complete visit was plesant and he is at a loss to explain where this negativity came from.

Please help us understand how to better serve you in the future.

Michael Southern
Service Manager
480-368-6730

Employees worked with
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BEN GIRARD
WP
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William P.
Scottsdale, AZ
2013 Hyundai Elantra
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/23/2016
verified customerVerified Customer
Category: Service
Took the time to Repond to Feedback!
The entire Service team took the time and effort to respond to my original comments. That is important to me. It shows that they actually read them and try to address the issues that are raised. The costs are the costs...you either agree with them or you don't...the options are limited if you don't. If you want to maintain your vehicle properly, than it is a factor that you need to consider when you are thinking of making a vehicle purchase. Maintenance is something that many people do not consider because they do not keep cars, preferring to lose money every few years,and buy a new vehicle. For those individuals who prefer not to trade or buy every two or three years, maintenance is a factor that is very important. It is a choice everyone makes , whether they know it or not or consciously make the choice, the choice is made for them. I will continue my Service with this Team, because they take the time to actually listen to the customer.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/17/2016
Service Type: Maintenance
Category: Service
Over charged for service, poor value!!
The avg cost for service is running 150 to 200 an hour....that is totally unacceptable!
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/17/2016 04:00 PM

Thank you for your feedback.

Your recent service after 3 years was the most comprehensive service your vehicle has had during your ownership.  This was no small amount of work done, and we wish you saw better value in the work we performed.  The services performed include oil and filter change, tire rotation and balance, engine air filter, cabin air filter replacement, complete coolant system fluid exchange, 3 part fuel system service, in addition to our multipoint vehicle inspection.

Our goal is to help you protect your investment and enjoy many years of trouble-free driving.  Your advisor will reach out to review the work we did, why we did it.  The actual labor cost for your service was closer to $120 an hour which is below the market average in our area.  Itemized and compared to any of the other vehicles you mentioned you will find we are very fairly priced on these services.

Again, we are sorry we did not do a better job explaining the work and the value of the work we did for you while you were here, and if you ever have a question in the future, please let us know, we are here to help you make good decisions for you and your vehicle.  You advisor will reach out to you to review your concerns in more detail.

Michael Southern
Service Manager

Employees worked with
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BEN GIRARD
Verified Customer
Phoenix, AZ
2013 Hyundai Genesis Coupe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/25/2015
Service Type: Repair
verified customerVerified Customer
Category: Service
Gross
Car was returned with trash and bad oder
Not Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/27/2015 08:36 AM

Dear Anonymous,

We are sorry to hear about your experience with us.

It is of course not our habit to return any vehicle with trash or odors, it is more than unusual to hear comments like these.  I would like the opportunity to discuss the situation with you further and make things right.

Please feel free to contact me directly at your earliest convenience.

Sincerely,

Michael Southern
Service Manager
480-368-6730
michael.southern@earnhardt.com
Employees worked with
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BEN GIRARD
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