Thank you very much for your feedback and for your business.
George A. SanchezGood morning,
I'm sorry to hear that you didn't have a great experience on you last service visit here with us, let me look into what went wrong and I'll will be reaching out shortly.
My name is Gabriel Deluc, I am the general manager with Northwest Hyundai. I'm reaching out in reference to your visit with our service department. I value our customer's feedback. It seems that in your instance we missed the mark. I'd like nothing more than to have the opprotunity to speak with you briefly about your visit in an effort to reestablish our relationship and personally apologize for your less than perfect experience. Thank you for taking the time to let us know how we dropped the ball. I assure you that I will make this a teachable moment with our service staff in an effort to continually improve our dealership and the services we provide to our customers. Thank you for your consideration. Please feel free to call me at the dealership at your earliest convenience: (281) 894-5200.
Jose,
Good morning, I'm so sorry that you had to go through this, let me look into this for and I will be contacting you shortly, once again thank you for choosing Northwest Hyundai to service your vehicle.
Sandra,
Thank you for your feedback and for choosing us for your service needs.
Cyrus,
Thank you so much for your feedback and for being part of the Northwest Hyundai family.
Yue,
Thank you very much for taking the time to speak with me on the phone, I'm looking forward to help you and make this right for you.
You're welcome sir.
George A. SanchezKelly,
Thank very much for your feedback, and I do apologize that your service took all day.