BP

Brent Parker

Mike White Ford of Coeur d'Alene

Overall Rating

4.7

(339 reviews)

76

Reviews of Brent Parker

Verified Customer

Pinehurst, ID

08/26/2023

Verified Customer

9

Category: Service

Excellent Service

The Service Department does a fantastic job. Always courteous and willing to talk with you about your current service and possibly what will be due on the next service.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/27/2023 01:33 PM

Thank you for your positive review of our Service Department! We take pride in our commitment to providing excellent customer service and are delighted that you felt it firsthand. We look forward to your next visit!

Employees worked with

Verified Customer

Liberty Lake, WA

08/26/2023

Verified Customer

4

Category: Service

Routine oil filter change & other

The regular oil, filter service was great.
I asked to have rear windshield wiper button checked as wiper comes on backing out of the garage and I didn't push the button. During the review the service tech didn't mention it so I had to ask - did you find anything wrong with the button. He said no. Makes me doubt it was checked.

I asked about peeling on the steering wheel (2019 Ford Edge). Parts department quoted $250 to replace. Serviceman quoted $360 to install. I had to ask could you see if my premium warranty would cover the costs and he said he would look. When I asked again later, he said no it is not covered. I questioned the high install amount and he said it would between $100 and $360 but wouldn't know until installation.
I was not happy with that answer. I expected the service department to know or ask someone who is installing to give me a better estimate.

Employees worked with

ZI

ZACKERY I.

Post Falls, ID

08/26/2023

Verified Customer

2

Category: Service

Had better service at other places

Made appt for 2pm to have my cars tires rotated and the oil changed as well as have a tire flipped due improper installation from a previous visit when the tires were installed, wife dropped the car off at 1:40pm, with instructions to call her phone # because I was at work. My wife called at 3:45 for an update and was told they were just starting because they fell behind and would only take 30 minutes. Wife showed up at 5:15 still not hearing from anyone, only to find out they called my number at 4:45, when the advisor was clearly told and put on the paper work to call my wife's number as I was at work and could not be reached. The only reason I will come back is because in the past I have had great service and no issues but if I get this level of service again, you can bet I won't be coming back.

Employees worked with

Verified Customer

Rathdrum, ID

Ram RAMT25

08/26/2023

Verified Customer

9

Category: Service

Oil change

Great service

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/27/2023 01:33 PM

Thank you for your great review! We strive to provide an exceptional experience for all our customers. We value your business and your opinion and appreciate your kind words.

Employees worked with

Verified Customer

Newman Lake, WA

08/25/2023

Verified Customer

10

Category: Service

Oil Change

On time, professional, fees as advertised.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/27/2023 01:32 PM

We are delighted to hear that your experience with Mike White Ford of Coeur d'Alene was on time and professional. We strive to provide excellent customer service and we are glad that you felt that during your visit. Thank you for your business and we look forward to serving you again in the future.

Employees worked with

CM

CHRISTOPHER M.

Hayden, ID

08/25/2023

Verified Customer

10

Category: Service

Excellent experience from professionals

Clean facility - trained and professional personnel - they can be trusted

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/27/2023 01:26 PM

Thank you for taking the time to leave a review, Christopher! We are pleased to hear that you found our staff to be both professional and trustworthy. We strive to ensure our customers have a great experience every time they visit our dealership. We appreciate your business and look forward to serving you again soon.

Employees worked with

KN

KEVIN N.

Athol, ID

Ford F350

08/24/2023

Verified Customer

10

Category: Service

Oil change

Went in for oil change. Service was done right and in the time frame they said.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/24/2023 04:57 PM

Thank you for taking the time to leave us a review, Kevin! We're so pleased to hear that you had a great experience with us and that your oil change was done right and in a timely manner. We pride ourselves on providing top-notch service that our customers can rely on. We look forward to seeing you again soon!

Employees worked with

Verified Customer

Post Falls, ID

08/24/2023

Verified Customer

0

Category: Service

Getting sloppy

I’m a 3 ford household with another in the way. Something’s changed, system was down, never got a 31 point print out. Never offered if their system is up again. The next ford appt, the checkup says I need a new Air filter but they never recommended it therefore it didn’t get done.

Employees worked with

RJ

ROBIN J.

Post Falls, ID

08/22/2023

Verified Customer

10

Category: Service

First visit, first impression

This was my first visit to your sevice center after moving here from the Washington coast. I was blown away at the ability to drive in out of the weather and be greeted by a person who had me signed in and directed my to to your cofortable lounge in just a matter of minutes. Great sevice!

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/24/2023 04:54 PM

Thank you so much for your kind words, Robin. We're so glad your first experience at Mike White Ford of Coeur d'Alene was a positive one. We understand the importance of convenience and comfort when it comes to service visits and strive to offer the best of both. We look forward to serving you again in the future.

Employees worked with

ST

SCOTT T.

Hayden, ID

Ford Expedition

08/19/2023

Verified Customer

10

Category: Service

Incredible customer service

Every time I go there, all of the employees are very friendly. All of them were petting my dog, and one of them even brought me out a bowl of water for him as I was waiting for my car to be done. Highly recommended to anyone.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/21/2023 09:07 AM

Thank you, Scott, for taking the time to share your positive experience with us! We are delighted that you and your pup had such a great experience at Mike White Ford of Coeur d'Alene. We strive to make sure all of our customers feel welcome and appreciated, and it means a lot to us to know that we achieved that goal for you.

Employees worked with

SH

STEVE H.

Coeur D Alene, ID

08/14/2023

Verified Customer

10

Category: Service

No thanks

Very good experience

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/16/2023 04:37 PM

Thank you for your positive feedback, Steve! We're so glad you had a great experience with us here at Mike White Ford of Coeur d'Alene. Our team strives to provide excellent customer service to all of our guests. It's wonderful to hear that we were successful in doing so!

Employees worked with

KM

KARLA M.

Coeur D Alene, ID

08/14/2023

Verified Customer

9

Category: Service

Tried the advertised "pick up my vehicle for service and return when done"

The process was simple: 1) call for an appointment, 2) give the employee my keys so he could drive my pickup back to the dealership, 3) answer the door when he returned with my pickup, and sign the paperwork. Easy peasy just like promised.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/16/2023 04:37 PM

Thank you Karla for your 5-star review! We appreciate you taking the time to provide us with feedback. We're delighted to hear that the process was simple and went as expected. We strive to provide the best possible customer experience and we're glad you found your experience with us to be just that.

Employees worked with

BZ

BOB Z.

Dalton Gardens, ID

08/14/2023

Verified Customer

10

Category: Service

Service

Had a very pleasant experience. Car was done sooner that expected also. Got my free car wash coupon from the car wash if my choosing. Thank you.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/16/2023 04:38 PM

Thank you Bob for taking the time to share your experience with us. We appreciate you choosing Mike White Ford of Coeur d'Alene and are delighted to hear that your visit was a pleasant one. We are thrilled that the repair was completed quickly and that you found our free coupon helpful. We'll look forward to having you back in the future. Thank you again!

Employees worked with

JJ

JACCOB J.

Coeur D Alene, ID

08/11/2023

Verified Customer

10

Category: Service

Quick and Courteous

Every time i come here i leave satisfied with my interaction. I am always given a time frame and it seems they always have the vehicle done sooner than projected.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/16/2023 04:39 PM

We are delighted to hear that your experience at Mike White Ford of Coeur d'Alene keeps getting better each time. We strive to be prompt and efficient, and it's great you noticed that! We greatly appreciate your loyalty and for choosing us for your automotive needs.

Employees worked with

TA

TYLER A.

Dalton Gardens, ID

Ford F150

08/11/2023

Verified Customer

10

Category: Service

❤️

❤️

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/16/2023 04:40 PM

We at Mike White Ford of Coeur d'Alene truly appreciate your 5-star rating! Your positive feedback helps us to continue to strive to provide exceptional service to our customers. Thank you for taking the time to share your thoughts with us!

Employees worked with

DE

DOUGLAS E.

Hayden, ID

08/10/2023

Verified Customer

10

Category: Service

Quick, professional, and easy.

Appointment was easy to schedule and service was provided on time. Your staff is always friendly, professional, and knowledgeable. Thanks for your service to the community.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/11/2023 01:18 PM

Thank you, Douglas, for taking the time to leave us such a wonderful review! We're pleased to hear that our team was able to provide a speedy and professional service. Our goal is to ensure a great customer experience for all our valued customers; we're so glad that we exceeded your expectations. Again, thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

KB

KIRK B.

Otis Orchards, WA

Ford F250

08/09/2023

Verified Customer

9

Category: Service

mike white service dept

had to replace both roof trim pieces on a 2019 f 250, which required removal of rear window. christian at the service department went far and above to get me at no cost. I bought the extended bumper to bumper warranty thru ford at the time I bought the truck but apparently that doesn't mean bumper to bumper as it did not cover exterior trim. Christian got ford and his sales department to step up and cover all costs. thank you christian. again never had a problem with the service department they are great to work with.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/10/2023 01:24 PM

Thank you for taking the time to share your experience, Kirk. We are happy to hear that Christian was able to take care of you and we are glad you received such excellent service. We strive to provide the best customer service and we appreciate your continued business.

Employees worked with

PS

PAMELA S.

Post Falls, ID

08/08/2023

Verified Customer

10

Category: Service

Oil change

Great service always !

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/10/2023 01:17 PM

Thank you Pamela! We are so glad to have you as a customer and we appreciate your business. We strive to provide excellent service every time, and it's wonderful to hear that we have delivered. Have a great day!

Employees worked with

Verified Customer

Post Falls, ID

08/08/2023

Verified Customer

10

Category: Service

Excellent service

They are very friendly to help us for the missing parts and they order it for us. They are very good job !!

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/10/2023 01:16 PM

Thank you for your positive review! We appreciate your business and are glad to have been able to help you with the missing parts. We strive to provide excellent customer service and it's good to hear that we succeeded.

Employees worked with

RS

ROBERT S.

Osburn, ID

08/08/2023

Verified Customer

10

Category: Service

Great Service

Very personable staff and comfortable facility to wait in.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/10/2023 01:16 PM

Robert, thank you for your kind review. We take pride in making our customers feel comfortable and we're so glad to hear that you experienced our friendly staff and pleasant waiting area. We hope to serve you again in the future.

Employees worked with

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