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SureCritic / Hyundai Dealer / Hyundai of St. Augustine / CHERYL BUCK
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CHERYL BUCK

Hyundai of St. Augustine
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(934 reviews)
100

Reviews of CHERYL BUCK

JG
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JOHN G.
2016 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/02/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
MORE APPOINTMENTS THAN THEY CAN HANDLE.
WHEN YOU HAVE AN APPOINTMENT AND STILL HAVE TO WAIT 2 HRS FOR AN OIL CHANGE THERE IS SOMETHING WRONG.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/02/2017 09:44 AM

Thank you for sharing your service experience with us and speaking with Cheryl today.  We appreciate the feedback as it assists us in improving our guest's experience. Our sincere apologies for any inconvenience the extra time may have caused you.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 02/03/2017 09:38 AM

I greatly appreciate you taking the time to speak with Cheryl yesterday and if I may ever be of assistance please feel free to contact me personally.

Sincerely,
Joe King
Service and Parts Director
Hyundai of St. Augustine
"Excellent Service from Excellent People"
904-797-7800 Ext. 120
JoeKing@Hyundaiofstaugustine.org
Employees worked with
CB
CHERYL BUCK
Verified Customer
St. Augustine, FL
2014 Hyundai Elantra
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/17/2017
verified customer Verified Customer
Category: Service
service
waited to long for oil change
Not Recommended
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
Verified Customer
St. Augustine, FL
2014 Hyundai Elantra
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/17/2017
verified customer Verified Customer
Category: Service
service
waited to long for oil change
Not Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/14/2017
Service Type: Maintenance
Category: Service
not to friendly....waiting room has so atmosphere.. not keep up. dirty and old...
I think i said it all. It needs to be remodeled...
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/16/2017 11:38 AM

Thank you for sharing your candid feedback. Your service consultant Cheryl will be reaching out to you. Our apologies and we appreciate your feedback and will make sure to pass this on to our cleaning company.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 01/17/2017 05:37 AM

 We appreciate you taking the time to speak with Cheryl and share your interior decorating ideas. We agree, white walls are boring and a soft gray would be nice as well as the pleasant fish tank creating a more soothing atmosphere. We are always looking for ways to improve and your ideas will be taken seriously. Thank you again for your candid feedback and continued loyalty to Hyundai of St. Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SR
STEVE RISLEY
RO
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Robert O.
St. Augustine, FL
2013 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/25/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Plan on waiting over an hour for oil changed
We consistently have to wait an hour to two hours every time we get our oil changed. This is after scheduling appointments. We try to get the first appointment of the day, and we still have to wait. This has been going on for years. The only reason I continue is bc only Hyundai dealerships can credit a gas card to adjust for a miscalculation of miles per gallon by Hyundai when we purchased the car.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/27/2016 09:57 AM

Thank you for your candid feedback as this helps us in enhancing our processes. Looking at your previous history it shows we had to perform open recalls/campaigns as well as the oil changes and tire rotations needed. On this visit, additional time was needed to diagnose a tire pressure light on the dash. The extra time to service your vehicle is due to the additional repairs,diagnosis and recall/campaigns on top of the oil changes. Our sincere apologies for this not being explained to you. Your advisor will be reaching out to speak with you. Please feel free to contact me if I may ever be of assistance.

Sincerely,
Joe King
Service and Parts Director
JoeKing@Hyundaiofstaugustine.org
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
SC
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Sharron C.
Ponte Vedra, FL
2017 Hyundai G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Technian
Please see prior answer
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 10/11/2016 07:42 AM

Thank you for sharing your service experience with us and your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
MM
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Michael M.
St. Augustine, FL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/14/2016
verified customer Verified Customer
Category: Service
Prompt response to remedy the situation
My dissatisfaction with the length of time associated with my recall experience was somewhat tempered by a call from Cheryl. She apologized for the delay I had undergone and offered a complimentary oil change - which I'll use . Impressive that they called within 20 minutes of receiving a negative review - I'll be interested to see how things pan out when I go in for the service! It's interesting that this evaluation form only allows me to answer either YES or NO, but there is no MAYBE option. For the moment my YES is really a conditional one :)
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/14/2016
Service Type: Repair
Category: Service
Not my favorite place
I arrived at 9.55 for a 10am service (Recall) appointment. I was told that the brake ECU replacement would take 40 minutes. By 11.45am I felt I'd waited long enough and told the Service Writer that I'd have to have a loaner since I had a 12.30 appointment and would be late if I didn't leave within the next fifteen minutes. At which point I was told that another writer had my paperwork but that the car was ready. "Thank you for your patience," I was told as I finally left just before 12 noon.. I didn't ask how long it had been sitting there in the lot - but I was not given any explanation for why as 40 minute job expanded into a two hour wait. My opinion of this dealer and Hyundai in general is not helped by the fact that this was now the fourth or fifth recall on my 2011 Sonata.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/14/2016 02:44 PM

Thank you for speaking with us today and sharing your service experience with us. We apprecitate you and value all of our guest's time. Our apologies the update took longer than anticipated and appreciate your continued loyalty to Hyundai of St Augustine.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"

Employees worked with
CB
CHERYL BUCK
WG
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WILLIAM G.
2013 Hyundai Santa Fe S
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/08/2016
verified customer Verified Customer
Category: Service
Bill
Dealership went out the their way to rectify my issue. I am satisfied with their prompt action.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/07/2016
Service Type: Maintenance
Category: Service
Bill
Over 2 hours for an oil change.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/07/2016 09:41 AM

Thank you for taking the time to share your last service experience with us. Our apologies for the amount of time it took to get you in and out on your last visit. Your feedback is greatly appreciated and will be reviewed with our reservation schedulers to prevent this in the future. We value you and your time and hope the 6 1/2 years of being a loyal guest will allow us the opportunity to continue to service your vehicle. As discussed, Miss Buck has added your next service to be on us in your service file.

Sincerely,
Service Team
Hyundai of St. Augustine
"Excellent Service from Excellent People"
Employees worked with
CB
CHERYL BUCK
Verified Customer
Satsuma, FL
2011 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/04/2016
Service Type: Repair
verified customer Verified Customer
Category: Service
Dishonest,faulty work
Trim piece left off door handle,multi point inspection not done properly.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 06/06/2016 06:41 AM

 Thank you for sharing your service experience with us. Our apologies for the uncharacteristic level of service you received. I have tried numerous times to contact you personally to discuss your visit with us. While we strive to exceed all of guest's expectations, it appears we missed the mark. Your feedback is crucial to us to help us to continue improving our processes. Once again, our sincere apologies and please contact me personally to discuss this further.

Best Regards,
Joe King
Service Director
Hyundai of St Augustine
904-797-7800 

Employees worked with
CB
CHERYL BUCK
SH
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STACEY H.
Saint Johns, FL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2014
verified customer Verified Customer
Category: Service
I want to send out a thank you to Joe King
Joe King, took the time to fix a problem. He believes that the company's reputation is important and he doesn't want to blemish it. My two children and I are Hyundai owners and our experience with this company has been great. It was a pleasure meeting you Mr. King and thank you so much for taking care of the problem.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/10/2014
Service Type: Repair
Category: Service
Broke my steering wheel
I took my car in for repair of my steering wheel and now the horn doesn't work, they want to charge me for the damage they caused.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/10/2014 01:30 PM

Stacey,

 It was a pleasure meeting you. Thank you for allowing us to get your horn corrected. Please don't hesitate to contact me if you need anything or stop by to say hello on your next visit.

Best Regards,
Joe King
Service Director
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
AC
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ALBERT C.
Palm Coast, FL
2013 Hyundai Elantra GT
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/02/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
Service has failed me 3 time here
Sales if fine service is another story.
I don't know if I would recommend or not.
Not Recommended
JOE K., Service and Parts Director from Hyundai of St. Augustine responded on 09/03/2014 05:56 AM

Mr. Cordwell,

 

 Our sincere apologies for the amount of extra time it took on your repairs. Thank you for your feedback as it is the only way we can correct our processes. Please let me know if you would like to take me up on my offer.

Sincerely,
Joe King
Service Director
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
KD
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KENNETH D.
Palm Coast, FL
2009 Hyundai Azera
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/03/2013
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Dept Worst Ever Experienced
Last 5 (FIVE) service/repair visits to this dealership the problem was not fixed correctly the 1st time and/or exacerbated by what they did. I will never return there.
Not Recommended
ANDREW M D. from Hyundai of St. Augustine responded on 09/03/2013 08:53 AM

Mr. Difiore,  

Our sincere apologies and we appreciate you bringing this to our attention.   Your experience is uncharacteristic of the work performed by our technicians, and we apologize that mistakes were made on your vehicle. 

We recognize that we are not perfect, and it is only through candid feedback like yours that you have provided that we may use this information to improve our organization.

Best Regrds,
Andrew DiFeo  (C/O Joe King, Service Director)
Owner/GM
Hyundai of St. Augustine

Employees worked with
CB
CHERYL BUCK
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