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SureCritic / Hyundai Dealer / Tameron Hyundai / CHRIS COCHRAN
CC

CHRIS COCHRAN

Tameron Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(258 reviews)
86

Reviews of CHRIS COCHRAN

YS
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Yvonne S.
Birmingham, AL
2014 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/01/2018
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Prices are too high. Not affordable!!!!!!!
Service sucked because I was told the hose for the air is leaking. It wasn’t leaking before. Why the diagnostic test if I told that the air was running hot. Money hungry at these places. Once was told I needed rotors and I didn’t. Ugh!!!!!
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/01/2018 08:00 AM

Mrs. Yvonne

It is unfortunate that your ac is not working. The part that needs to be replaced has has 76000 miles on it and has failed. I looked in our records and i don't see we ever suggested you needed rotors. We offer financing and are more than willing to help you get your vehicle repaired.

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
LR
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Lauren R.
Birmingham, AL
2015 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2018
verified customerVerified Customer
Category: Service
Updated review: Tameron reached out and made things right
After writing my initial review, I was surprised to receive a phone call from Adrienne, Tameron's customer service representative. She was very polite, and informed me that what happened to me should not have taken place. I was told that the diagnostic fee is ALWAYS removed if you choose to get your car serviced with Hyundai (not to make up for an incorrect quote) and that the price I was quoted for my battery should have been honored. To fix the problem, I was refunded the difference between what I was originally quoted and what I actually paid. I was pleasantly surprised at this turn of events, and have to say I'm glad Tameron not only reads their customer reviews, but follows up with them as well. Thank you! If I ever have another issue I will reach out to the customer service department first!
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/19/2018
Service Type: Maintenance
Category: Service
Do NOT take your car to get serviced here. Do NOT rely on the courtesy shuttle.
I am a repeat customer at Tameron Hyundai and have always gotten my oil changes and scheduled maintenance here for 2 years. No longer. A low battery somehow caused my car to have some problems shifting and made the check engine light come on. Thinking it was an engine problem, I had my car towed to Tameron. Once my car was at the shop, I was informed that they could not look at it until the next day and a shuttle would arrive in 30 minutes to take me to work. I ended up waiting an hour, and finally took an Uber.

The next morning, I was informed that my car needed a new battery, which would cost $180 dollars. I told them to go ahead, as I thought this was a reasonable price (after looking it up, the same battery can be purchased for $200 at Advance Auto Parts). I was then called back to say that this fixed all the problems and that I could come get my car. When I went to pick up my car my bill was $384, most of this (about $320) was for the battery. Almost double what I was quoted! When I asked for the cost break down I was told that they had removed the $120 diagnostic fee to compensate for the battery price, but if they adjusted the battery price down to what I was quoted they would have to re-instate the diagnostic fee. In other words, there was no way they were letting me leave there without paying close to $400 (when you add sales tax and service time) for a battery change.

Nobody ever called to update me or inform me of the actual battery cost, so when I arrived my bill was a complete surprise. Had I been quoted 350$ for a battery I would have told them not to bother. I would urge you to take your car elsewhere. If you have no choice, make sure to get the estimated cost of services and any quotes in writing first. It's a shame that Tameron feels it's okay to take advantage of their customers in this way instead of owning up to their mistakes.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 04/23/2018 02:14 PM

lAUREN

Thank you for your feedback. I wanted to apologize for our lack of service. Tameron will always stand behind our customers. I will honor what you were originally quoted. Your business is very important to me and I want to make sure this is resolved and you are happy with us. Again,  I apologize for our lack of communication and I hope you can give us another try to earn your business.

Sincerely

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
RM
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Rita M.
Cottondale, AL
2013 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2018
verified customerVerified Customer
Category: Service
In lieu of service issue, Joe Bajalia, Service Mgr., has informed us that he will be returning the diagnostic fee of $119.50
We will see how it goes. If Tameron follows thru then I would consider recommending , otherwise I would be very hesitant. will give them benefit of doubt.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/26/2018
Service Type: Maintenance
Category: Service
Service department looking for an easy out
Please refer to previous responses
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 03/28/2018 12:41 PM

Mr. Meade

It was nice speaking to you today. I appreciate the feedback because it helps me better serve my customer's. I apologize for not properly diagnosing your vehicle and repairing it. It is unfortunate that our technicians make mistakes at times and when that happens Tameron will always do what is wright by our customers. I hope this isolated incident will not keep you from visiting our store again. If you have any questions feel free to reach out to me at any time.

Joe Bajalia
Service Manager
Tameron Hyundai
JOE B., Service Manager from Tameron Hyundai responded on 03/28/2018 01:41 PM

I geatly appeciate the Re Score on the survey Rita . Feel free to reach out to me at any time if you have any questions at all.

Sincerely

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
TS
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Tamme S.
Birmingham, AL
2011 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/19/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Took forever for diagnostic. Not friendly or communicative.
See above
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/20/2017 02:48 PM

Mrs. Seale

Thank you for the feedback. I apologize for our lack of service at your visit with us. Your feedback helps me scutinize what happened so that I can prevent it from happening again. I hope this unfortunate experience will not prevent you from visiting our service department again , so that we can give you our best.

Sincerely

Joe Bajalia
Service Manager
Tameron Hyundai
Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Pelham, AL
2014 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/07/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Unjust cost
Took car in for recalls and for an issue with gear shift. The one recall that was performed pertained to the gear shift. They also charged us $115 plus to evaluate gear shift on top of recall. Evaluation charge should have been included in the recall, since this is the problem we were having in the first place.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 11/10/2016 06:17 AM

It is unfortunate but sometimes recalls will not fix an underlining issue. Your service advisor explains why and goes over entire ticket to make sure the customer has all questions answered. Please contact your service advisor if you do not understand your ticket.

Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Mc Calla, AL
2012 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/31/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Warranty
Usually your company does a great job with service but now that my car as a transmission problem I'm getting the run around. All
Of my maintenance is done at the dealership.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 11/01/2016 06:34 AM

It was so nice speaking with you this morning. I feel confident we will get your vehicle repaired. We just have to go through your extended warranty. If you need anything at all, please feel free to contact me at any time.

Sincerely

Joe Bajalia
Tameron Hyundai
Service Manager

Employees worked with
MA
MATT AUSTIN
CC
CHRIS COCHRAN
DW
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Debprah W.
Birmingham, AL
2012 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/05/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Over priced
$200.00 more than local mechanic with the same diagnosis and warranty.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 08/06/2016 05:54 AM

Mrs. Walker

Some repairs may be more expensive than a local shop but you get what you pay for. We use factory parts and our technicians know these vehicles very well. If you need us we are here for you.

Employees worked with
CC
CHRIS COCHRAN
DB
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David B.
Hoover, AL
2013 Hyundai Elantra
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/27/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Mechanic work good, pricing bad
The actual work on the car was very good, but the advisor failed to tell me about the $25.00 "hazardous waste disposal fee" for the two $24 washers they replaced...what a crock. This fee is for the miscellaneous items used, e.g., WD-40, lubricant, etc. I thought the price I paid included everything...thank goodness I did not use their bathroom because it might have cost me extra!
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 07/28/2016 07:39 AM

Mr. Bertanzetti

It is unfortunate you feel this way. Every ticket generated at a professional and reputable service facility charges miscalaneous, simply because the facility pays a third party to pick up and remove waste the correct way. Walmart, Express Oil, Jiffy Lube etc all charge for it whether you see it on your invoice or not. Every customer pays it that comes to our shop. Every customer pays it at every Hyundai dealership. It is also stated on a 42 in monitor in our service drive for all customers to see. We are very transparent. This is one of two times you have ever been here and paid for anything so i can assure you all customers pay it and honestly we dont have anyone complain about it. We dont charge for restrooms..

Employees worked with
CC
CHRIS COCHRAN
Verified Customer
Vestavia Hills, AL
2011 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2016
verified customerVerified Customer
Category: Service
Great service
Wasn't super fast but very nice and did great work.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/25/2016
Service Type: Repair
Category: Service
Charged for something Hyundai should cover
I'll be seeking action
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 06/27/2016 06:30 AM

Mr. or Mrs Cates

You had a recall for your engine and you recieved a brand new engine from Hyundai. The issue with your starter is not covered as stated before. Those guidelines are set forth by Hyundai , we simply obey there protocols. The survey you filled out giving us a low score is a direct reflection of the performance of our staff and is not associated with the decision that Hyundai has set forth. My staff did nothing wrong in your scenario. Please reconsider your last rating, and hopefully you can give us a 5 star rating. There is a consumer affairs number to Hyundai that you can call to voice your frustration about the starter . Often times they will try to help in some way. If you have any questions please dont hesitate to reach out to me and i will be glad to try to help .

Sincerley

Joe Bajalia
Tameron Hyundai
Service Manager
205-380-6250

Employees worked with
CC
CHRIS COCHRAN
SG
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SUSAN G.
Alabaster, AL
2005 Hyundai Tucson
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/13/2015
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Ouch !
Service done was a waste of my time and money. Car was the same when I left as it was when I took it in.
Not Recommended
JOE B., Service Manager from Tameron Hyundai responded on 01/14/2015 11:27 AM

It is infortunate that a customer can not repair all the issues there vehicle may be having. Sometimes vehicle s have several components that need to be replaced in order to resolve a code or concern the vehicle may be having. We are more than happy to assist all of our customers by reducing the cost of the repair if the customer needs assistance.  We value all of our customers and we want your repeat business.

Joe Bajalia
Tameron Hyundai
Service Manager

Employees worked with
CC
CHRIS COCHRAN
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