CH

Christian Hanson

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.6

(456 reviews)

83

Reviews of Christian Hanson

TS

TIMOTHY S.

Otis Orchards, WA

Ford Super Duty F-350 SRW

05/29/2018

Verified Customer

Category: Service

Service department.

I'm tired of taking my truck back multiple times to have any issues repaired.
The last time it was in I was told that the noise from the drivetrain leaving a stop light is normal and all Super Duty Trucks clunk when they start moving.
I'm very disappointed in the service department.

Not Recommended

Employees worked with

Christian Hanson

Service Advisor

MS

MICHAEL S.

Post Falls, ID

Ford Super Duty F-350 SRW

05/12/2018

Verified Customer

Category: Service

Wasted Days and Wasted Nights

Vehicle: 2017 Ford F-350 Lariat. <14,000 miles.
Left vehicle on Tuesday AM. Assumed they were working feverishly on it since I heard nothing until Friday PM. Not the case. Even though I informed them of my need to have the front suspension problem fixed before I drove to Alaska in 10 days, all that was accomplished in 3 days was road force balancing of tires. I will grant that after I expressed my displeasure with the progress they picked up the pace, but it was too little, too late. After receiving the vehicle back, after 9 days in the shop, I was not able to properly road test the vehicle before leaving for Alaska. In Parker Ford's defense, I know they needed permission from Ford to perform some of this work, but the initial delay proved too much to overcome.
As for the trip to Alaska. The front suspension was much improved, but still too much wobble on sharp bumps. However, it did not enter a full blown "death wobble" although it felt very close several times. One other problem surfaced on the trip. Apparently all the tire rotations and mount/dismount sequences damaged one of the valve stems. About 500 miles into the trip (well before the bad roads) the tire pressure monitoring warning came on. Lost pressure from 80psi to 65psi. Apparently slowly losing pressure since it left the shop. Changed tire in the Northern Rockies at 2am. Lot's of fun. Upon getting it repaired, the tech showed me the problem by pushing lightly on the valve stem to one side. You could feel the air coming out. He also replaced the saftey cable to the spare which Parker had failed to do though asked on two occasions. Didn't even have to ask him.

Not Recommended

Employees worked with

Christian Hanson

Service Advisor

RK

RODNEY K.

Priest River, ID

03/23/2018

Verified Customer

Category: Service

three trips into shop in less than 24 hours

Charged more than quoted because quote was for repairs not diagnostics. Then something broke that is involved in repairs but not recommended to replace so I had to pay for that, but you paid the labor so that's fair right? (sarcasm) but no offer of time lost for the three trips or for my time in your lobby. Also on the third trip the Service Manager did a double take when he saw me (so obviously recognized me even if he couldn't place name-which I understand) but did not to my knowledge check to see why i was back or verify everything was ok. makes for an overall "I'm not important to management" feeling. Christian was great and the staff I did talk to was pleasant as always. I feel the extra trips could have been prevented. My vehicle was onsite more than 24 hours after completion, more than sufficient time for a test drive. The third trip could totally have been avoided by taking an extra 15 minutes to bleed the brakes properly. I understand he was on OT but do the job right.

Not Recommended

Employees worked with

Christian Hanson

Service Advisor

SS

STEVEN S.

Osburn, ID

Ford Super Duty F-350 SRW

02/14/2018

Verified Customer

Category: Service

Service Dept.

I had an 08:00 A.M. Appt. for a DOT inspection...It took 2.5 hrs., They were over booked and many customers had to wait. Nice people but that doesn't get the job done in a timely manner.

Not Recommended

Employees worked with

Christian Hanson

Service Advisor

CT

CHRIS T.

Post Falls, ID

Ford Super Duty F-350 SRW

02/08/2022

Verified Customer

2

Category: Service

4X4 inop front wheel drive

I scheduled to bring my truck in for the front wheel drive of 4X4 not working. Which seems to be something that would have fairly standard and straight forward methods to verify…. I was given my truck back saying nothing was found but a belt tensioner making some noise. That evening I needed to use 4x4 to ascend a driveway and could not because my front wheels would not drive…. So I had to park and walk half a mile up the mountain with my girlfriend and her two young children THE DAY I got my truck back saying they can’t find anything wrong…

Not to mention the kids’ dad has his son talking shit about Fords to specifically irritate me and here we are walking up the mountain THE DAY I got it back from y’all with the confidence you had previously instilled in me in your quality of service shot down the drain.

I called in the very next day and my service advisor Christian was not in and the lady that answered my phone call said she’s have someone contact me to see when they can reschedule me…

Me getting my truck in is extremely hard as I fly for work and am typically not in the region and when I am I’m trying to spend the minimal time I have with my children, and whatever else I’ve managed to make important in my life…

Furthermore I asked to be called back by the service manager and the lady specifically mentioned that “his name” will call me back. Which I never did receive. You may also discover that I haven’t called back to reschedule as I am flying around the country currently and can’t forecast when my schedule will open enough to bring my vehicle BACK IN and manage the complication of utilizing a rental (if I’m fortunate) and the complication of needing to go to the airport while having a rental in my possession…

In the past you haven’t been perfect but Christian has been able to get a swift grasp of accountability and responsibility and ensure issues were rectified. I attempted to give you’re service department this opportunity once more and am still hanging high and dry with a girlfriend that gets nervous every time my rear tires slip to climb ANY kind of hill (speed bump) or exit any kind of slippery surface stop…

I’m still open for redemption so if we can get this front wheel drive working, that would be awesome!

Employees worked with

Christian Hanson

Service Advisor

RT

RICHARD T.

Athol, ID

07/05/2020

Verified Customer

Category: Service

When it comes to the things they tell you when it comes to buying a car is you get every thing and then when it comes to getting things replaced when they fall off on the high way they could care less!

Terrible DEALERSHIP I wouldn't send any of my friends to this place !!! I have a message on my phone from there service dept. that they would split the cost on a part because apparently a BUMPER TO BUMPER warranty on a car doesn't mean S !!!!. There smooth talking salesmen are there for you when you spend MONEY but when it comes to you saying that's what you told me they say I DIDN'T SAY THAT I WOULD NEVER SAY THAT!! Typical salesman they would probably rip there own mom and dad off. Getting ready to buy a new truck probably go to another Ford dealer. Been buying fords since 1979 my forth truck. MAYBE it's time to go to another brand if ford doesn't honor a BUMPER TO BUMPER WARRANTY!!!

Not Recommended

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Careywood, ID

Ford Super Duty F-550 DRW

12/29/2019

Verified Customer

Category: Service

Yet ANOTHER Mis-Diagnosis

Took our car in for a recall repair. While fixing it, they broke a part that they didn't have. Brought it back later only to find the part wasn't really in. Took it back again and had to be given a loaner because they couldn't get it fixed. Weeks for a simple replacement part and never a single apology. Then took my truck in because it smokes. Diagnosed as bad glow plugs. Almost a thousand dollars later, still just as bad. Went to a real diesel mechanic and was told it was the injectors. Explained very clearly why and how to fix. Waste of money at Mike White. Took another truck to Mike White to check for an oil leak. Was told they had two or three master technicians look at it and confirmed it was a bed plate leak that could be fixed for more than $4,400. Took it to a diesel mechanic and after just five minutes determined it was the rear seal on the transmissions and definitely not the bed plate. Showed me why it was not a bed plate leak and that the engine would not need to be pulled like Mike White wanted to do. I really miss Lake City Ford. I like Ford products, but since there are no good service centers in either CDA or Sandpoint, it makes me want to go to another brand.

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 01/03/2020 02:50 PM

Anonymous, thank you for taking our phone call so that we could discuss your situation. We're glad that we're in the process of working with you and looking forward to reaching a solution that will help begin to earn your trust. We thank you for choosing Mike White Ford.

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Post Falls, ID

Ford Super Duty F-250 SRW

11/20/2019

Verified Customer

Category: Service

Service Dept needs help

I’m not sure if any of the service writers have a whole lot of experience. They do not value customers time.

Not Recommended

Employees worked with

Christian Hanson

Service Advisor

CC

CORBY C.

Rathdrum, ID

Ford Expedition

08/17/2019

Verified Customer

Category: Service

Terrible Experience

If I could I would give them zero stars!!!!
My husband bought me a new 2018 Expedition for Christmas and we had nothing but problems with it from the start. First time we took it in they blamed it on DVD Players. Then it broke down on me 2 more times while I had 2 babies in the car in the middle of a busy highway. Had to pay to have car towed to Mike White Ford. I was told on different occasions that someone would return my call and I ended up having to call them back every time. Went by on a weekend night to check on my car in their parking lot and they were closed and had my car totally unlocked with windows down. I couldn’t believe they had done that. Of course they were closed so I had no way to contact someone until the following day. I can’t even imagine what would have happened had it rained or if someone had stolen my stuff out of the car (expensive radar detector, DVD players, wireless car charger...). What dealership leaves an $80,000 car unlocked with windows down overnight while the customers stuff is in it???? They had my car for 3 weeks before they said what they thought was wrong with it. My kids and I both were too scared to even drive it again. I would never recommend this place. Now they have the car propped up to resell it. I feel bad for whoever buys it. I had to go and buy another car which put me in a lot of negative equity. I can’t even believe the experience I had. It seriously all seemed like a joke but it was actually happening. I filled this review out on my husbands behalf.

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/22/2019 04:58 PM

Corby, I apologize that this reply took so long. I wanted to fully understand what happened and that needed several parties to be consulted.

When your vehicle first began having issues, we took it to Aspen sound, due to the added accessories. They were unable to find an issue. However, after the issue duplicated itself, instead of taking it back to Aspen, we looked at our own shop where we diagnosed a starter issue due to the aftermarket accessories and the start/stop technology.

We apologize. We should have diagnosed the vehicle at our own shop first before taking the vehicle to Aspen.

The vehicle runs perfectly, now that it has been correctly diagnosed and fixed.

We would also like to apologize for the lack of communication. Your vehicle required the involvement of several departments and sometimes the right hand and the left hand need to communicate better. This is something that we are committed to improving.

Your comment about the windows is entirely valid and is something that will be reviewed with the appropriate parties. Thank you for bringing that to our attention.

Overall, it is plain to see that your experience didn't meet your expectations or ours. We thank you for your honest feedback and will strive to continuously improve.

Employees worked with

Christian Hanson

Service Advisor

BP

BLAKE P.

Post Falls, ID

06/18/2019

Verified Customer

Category: Service

Terrible communication

Was in to have my car checked and was supposed to be done and called by Monday at noon. I called to find out an update several times and finally had to go in. They then had my car done and it was ready to go. Would have been nice to know.

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/19/2019 10:54 AM

Blake, we are very sorry to hear about your experience. Please accept our sincerest apologies and know that we are taking your experience to heart and view all feedback as a learning opportunity. We promise to do better in the future and hope that if you give us the opportunity to do business with us again, your service will be exceptional.

Employees worked with

Christian Hanson

Service Advisor

JB

JEREMY B.

Osburn, ID

11/30/2018

Verified Customer

Category: Service

To many visits

5 visits to fix the heated front seat and 4 visits to replace a front strut and repair a clunk. Way too many. Love the people,not the amount of times to fix the vehicle.

Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/05/2018 04:06 PM

Hello Jeremy, thank you for taking the time to rate and review our dealership. If you could please give me a call, whenever it`s convenient for you! We appreciate you choosing Mike White Ford and look forward to hearing back from you.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Coeur D'Alene, ID

Ford Expedition

09/10/2018

Verified Customer

Category: Service

Antifreeze

Went in to get the coolant flushed and they did that but now the antifreeze is leaking all over the place. Seems typical of this outfit one step forward, two steps back.

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 09/12/2018 02:55 PM

Hi User, Thank you for taking the time to review our dealership. We use this feedback from our customers to help improve our processes to create better customer service. If you would not mind giving us a call I would be more than happy to pull up your account and see what happen. Please give me a call at 208-667-3510. Thank you. Mallory G.

Employees worked with

Christian Hanson

Service Advisor

DR

DAVID R.

Rathdrum, ID

07/28/2018

Verified Customer

Category: Service

very poor work

Parker Ford is the worst. They sell the car, then the customer be damned. I'd rather get a root canal at the dentist than bring my Ford to Parker Ford for service!

Not Recommended

Employees worked with

Christian Hanson

Service Advisor

TS

TIMOTHY S.

Otis Orchards, WA

Ford Super Duty F-350 SRW

06/26/2018

Verified Customer

Category: Service

Can’t get my issue resolved with my new truck!

My truck have been in more than once for drive train issues that can’t be found. I was told I need to drive it until the problem gets worse??? Never thought I would have to deal with problems like this with a truck of this caliber and cost!!! Very disappointed.

Not Recommended

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Coeur D Alene, ID

06/07/2018

Verified Customer

Category: Service

Things not fixed properly

Things not fixed properly. Besides dealing with a windshield wiper replacement that I didn’t need or want, it was replaced after they broke part of it in a way that now is not set straight. Also, they did some other work and must’ve disconnected my battery and now my clock is broken. Have not had much luck with service from this place since it went away from Tom Addis

Not Recommended

Employees worked with

Christian Hanson

Service Advisor

Verified Customer

Coeur D'Alene, ID

05/06/2018

Verified Customer

Category: Service

Failed to correct "Check Engine Light"

This is the first disappointing experience I had with the repair of my 2010 Ford Ranger which I bought from Parker Ford.
They replaced a part that they said that caused the checked Engine light. Within minutes the check engine light comes back on and I take it back. When I last picked it up, the check engine light came on when I turned it on. Extremely disappointed service and excessive cost to not fix it.

Not Recommended

Employees worked with

Christian Hanson

Service Advisor

AM

AMY M.

Coeur D Alene, ID

04/18/2018

Verified Customer

Category: Service

Service

No repairs were completed, I was told nothing is wrong with my vehicle. They had my vechile most of the day, did not call when the service was completed as they said they would. My vehicle is still not running correctly.

Not Recommended

Employees worked with

Christian Hanson

Service Advisor

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