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Christian Hanson

Service Advisor
Overall Rating
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(456 reviews)
83

BH
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BRENDA H.
Spokane Valley, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2023
verified customer Verified Customer
10
Category: Service
Excellent job
Thank you Christian for making sure that we were taken care! I am very pleased with the service center!! Very thorough in seeing that nothing was overlooked!!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/28/2023 01:54 PM

Thank you Brenda for your kind words and for choosing Mike White Ford of Coeur d'Alene! We are so pleased that Christian was able to ensure you received the best possible service. We're delighted to hear that you are so satisfied with your experience. We always strive to ensure that all our customers are taken care of with the utmost care and satisfaction. We appreciate your business!


Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2023
verified customer Verified Customer
10
Category: Service
Great work!
Always a great experience, friendly and timely.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/12/2023 11:06 AM

We are so pleased to hear that your experience was great, and that our staff were friendly and timely. It's our goal to ensure our customers are happy with the level of service they receive, and we're delighted that was the case for you. We look forward to your next visit!


Verified Customer
Liberty Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/26/2023
verified customer Verified Customer
10
Category: Service
Christian is great.
Christain has a great mindset. The part came in late and he still got the repairs done within the timeline. He's very knowledgeable about things that have broke and knows what repairs it will take. He talked me through the repairs and estimated costs so I could make informed decision about part availability.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/31/2023 10:59 AM

Thank you for taking the time to provide us with such positive feedback about your service experience with Christian. We take pride in our commitment to providing excellent service to all of our customers and are delighted that Christian could provide you with the assistance you needed. We appreciate your business!


RM
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RAY M.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2023
verified customer Verified Customer
10
Category: Service
Warranty service for rear brake noise
When I drop off my Bronco Sport, I was told that they were running behind schedule, no problem they gave me a ride home. I was called when the job was almost completed, which was earlier than I expected AND they delivered my vehicle to my house. Unexpected great customer service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/22/2023 03:29 PM

Thank you so much for your positive review, Ray! We are so glad to hear that you were satisfied with our customer service. We always strive to provide the best experience for our customers, and we are glad that you appreciate our efforts. We look forward to seeing you again in the future.


JY
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JOHN Y.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2023
verified customer Verified Customer
10
Category: Service
Thorough check of Air condition unit !
The A/C unit was given a complete check and tune up and now works as expected .
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/15/2023 04:19 PM

Thank you for your positive review, John! We are so glad to hear that the A/C unit was given a complete check and tune up and now works as expected. We strive to provide the best service possible and are glad that we could meet your expectations.


LM
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LEANNE M.
Spirit Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2023
verified customer Verified Customer
10
Category: Service
A recall part had to be changed.
I was very happy and satisfied with the service. It was done in no time at all and they were very courteous to me!
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/15/2023 04:18 PM

Thank you so much for your kind review, Leanne! We are so glad to hear that you had a great experience with us. We strive to provide excellent customer service and we are glad that we were able to meet your expectations. We appreciate your business and look forward to seeing you again soon.


BS
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BRADY S.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2023
verified customer Verified Customer
10
Category: Service
Good Service
Friendly trouble free service and very good service prices for a dealership, I will return and would recommend this dealer.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/12/2023 08:09 AM

Thank you for your kind review, Brady! We are so pleased to hear that you had a great experience with us and that you would recommend us to others. We strive to provide friendly and trouble-free service and are glad that we could meet your expectations. We look forward to seeing you again soon!


Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/09/2023
verified customer Verified Customer
10
Category: Service
AWESOME BUSINESS!!!
GREAT BUSINESS AND AWESOME EMPLOYEES, VERY HELPFUL AND KIND.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/12/2023 08:10 AM

We are so pleased to hear that you had a great experience with us! Our team works hard to ensure that our customers are taken care of and we are glad that you felt that way. We appreciate your business and look forward to seeing you again soon.


JB
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JULIE B.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/26/2023
verified customer Verified Customer
10
Category: Service
Truck Repairs
Brought the truck in for some overdue TLC and had it taken care of as requested. As well it was determined in the inspection another issue which if not address could leave me stranded. As I do a lot of travel, this would have a major impact, broken down on the highway far from home is not anything I want to consider. They kept the vehicle and got the issue taken care of quickly. As I rely on this truck for my livelihood, I rely on Mike White to keep it in A-1 condition - and they do...
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/26/2023 03:55 PM

Thank you for your kind words, Julie! We are so glad to hear that we were able to take care of your truck and get you back on the road quickly. We understand how important it is to have a reliable vehicle and we are committed to providing you with the best service possible. We appreciate your business and look forward to helping you in the future.


Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2023
verified customer Verified Customer
10
Category: Service
Christian is great
Christian was the best. I have dealt with many service desks at numerous dealerships over they years. I have NEVER had someone do such a good job of keeping me informed and updated. I never had to wonder about the next step. Outstanding service!
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/24/2023 04:30 PM

Thank you for your kind words about Christian and our service desk! We are so pleased to hear that you had such a positive experience. We strive to provide the best customer service possible and it's wonderful to hear that we achieved that for you. We appreciate your business and hope to see you again soon!


Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2022
verified customer Verified Customer
10
Category: Service
They listen
We've had an intermittent issue with our Ranger since new. Instead of trying to convince us the issue was normal they listened and repaired the issue. Thank you Adam, Christian, and Dwayne.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/18/2022 04:40 PM

Anonymous, thank you for the kind words. We're so glad that we were able to get your Ranger in tip top condition! We will be sure to pass along your kind words to Adam, Christian and Dwayne!


ST
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SCOTT T.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2022
verified customer Verified Customer
10
Category: Service
Phenomenal in everyway
Thank you for the phenomenal service today. Christian went above and beyond! He was genuine and professional. I am always happy to get my truck serviced due to the high level of professionalism I am treated with.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/11/2022 01:50 PM

Scott, thank you for the phenomenal review! We're so glad that Christian was able to take such excellent care of your vehicle. We will be sure to pass along your kind words. Thank you for choosing Mike White Ford!


KW
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KATIE W.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2022
verified customer Verified Customer
10
Category: Service
Great with kids!
The only way I could possibly describe my experience to the service department was beyond extraordinary! Christian Hansen and Matt Brunner went above and beyond! I have a 7 month old daughter and sometimes running errands with a teething baby can be hard. Christian kept her distracted and chatted with her while I looked over paperwork. That way I had no questions. Then after waiting in the lobby for a bit, trying to get her to take a nap, I asked Matt if there was anyway I could get her car seat to put it in another car to take her for a drive. He quickly responded "Absolutely!" Minutes later he comes around the corner with her car seat. Matt and Christian were the highlight of this visit; however, everyone in the service drive was so friendly and gave wonderful customer service. Every time I visit Mike White Ford in Coeur d'Alene the service department always exceeds my expectations. Thank you for making my service go smoothly with a teething baby!
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/04/2022 01:48 PM

Katie, thank you for the kind review! We're so glad that Christian and Matt were able to help make your visit more pleasant for both you and your little one! We look forward to serving the both of you again in the future!


Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customer Verified Customer
10
Category: Service
Best of the Best Baby
The team is amazing. Christian is a customer service guru and his follow through with the resolving the issues at hand are second to none.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/04/2022 10:29 AM

Anonymous, thank you for the amazing review! We will be sure to pass along your kind word to Christian and the team. Thank you for choosing Mike White Ford


DH
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DRU H.
Coeur D Alene, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
verified customer Verified Customer
10
Category: Service
Above and Beyond should be their Motto!
This is my third encounter with Mike White Ford, and by far Mike White Ford is the best Ford Dealership I have done been business with. They made a repairs to something they noticed, without me asking or even bringing it up. They are quick, kind, professional, and on time! I will continue to bring all my Fords here and continue to purchase with them! Great job!
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2022 02:35 PM

Dru, thank you for the kind words. We're so glad that you've had such positive experiences with our team. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!


MA
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MARK A.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2022
verified customer Verified Customer
10
Category: Service
Regular Service & Recall Repair
Excellent Service!
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/22/2022 02:17 PM

Mark, thank you for the excellent review! We're so glad that you had such a great experience! Thank you for choosing Mike White Ford!


RD
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RUSSELL D.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/12/2022
verified customer Verified Customer
10
Category: Service
friendly
Comunicated with me regarding the recall and when parts would be available.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/14/2022 03:06 PM

Russell, thank you for the kind review. We appreciate your patience and your kind words! Thank you for choosing Mike White Ford!


DM
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DEBORAH M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2022
verified customer Verified Customer
10
Category: Service
Great service
I was greeted promptly and the services were written up for me to confirm. They estimated the time it would take for the work to be done. I was called when work was completed. It was done in a timely manner. The service agent went over the work that was completed and let me know if there was anything coming up to be watching for in the future. I felt very confident in the work that was done and the report given to me.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/14/2022 03:00 PM

Deborah, thank you for the great review! We're so glad that the work on your vehicle was done in a timely manner and done well! We look forward to serving you again in the future!


CP
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CARLEE P.
Elk, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customer Verified Customer
10
Category: Service
Oil change and recall work
I had an amazing experience with the service desk. Christian was great and friendly. I never felt like an inconvenience and was greeted and helped every step of the way. I will always get my services done there. Thank you
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/08/2022 11:42 AM

Carlee, thank you for the amazing review! We're so glad that you had such a great experience with Christian. We will be sure to pass along your kind words. Thank you for choosing Mike White Ford!


JC
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JESSE C.
Liberty Lake, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customer Verified Customer
10
Category: Service
Amazing
5 star
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/01/2022 08:48 AM

Jesse, thank you for the 5 star review. We look forward to serving you again in the future!

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