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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Cole Patterson
CP

Cole Patterson

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(773 reviews)
80

Reviews of Cole Patterson

PL
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PATRICK L.
Coeur D Alene, ID
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
verified customer Verified Customer
10
Category: Service
2021Expedition
Excellent, efficient , knowledgeable care of vehicle. Also did extra requested service with courtesy. Extremely satisfied with this dealership. Have had 11 new Fords so satisfied with brand.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/25/2021 10:47 AM

Patrick, thank you for the 5 excellent review! We're so glad that you had such a pleasant experience! 11 new Fords is an incredible legacy and we thank you for your loyalty! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
KW
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KATIE W.
Post Falls, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
verified customer Verified Customer
10
Category: Service
Outstanding Customer Service
I always love coming to Mike White Ford for any service. I always feel welcomed as soon as I arrive. Details about my service are always explained thoroughly and I know if I have any additional questions they get answered right away. I'd like to specially thank not only Cole Patterson, but everyone in the service drive. I'm extremely impressed by the amazing customer service. I will always bring my vehicles to Mike White Ford in Coeur d'Alene and will encourage others to as well. Thank you so much for an outstanding experience, I am never disappointed.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/17/2021 02:31 PM

Katie, thank you for the outstanding review! We always want our customers to feel warmly welcomed and we're so glad that we accomplished our goal for you! We'll be sure to tell Cole and the team about your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
GR
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GABRIEL R.
Blanchard, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2021
verified customer Verified Customer
10
Category: Service
Both young service reps were so friendly.
Greeted me with smile very friendly. Had my information and I was on my way to waiting room. Had my oil changed,rotated tires,put in new filters and gave me my Hipo ticket and I was off. Waiting room very clean. I have always been treated so well their.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/17/2021 02:28 PM

Gabriel, thank you for the kind review! We're so glad that you had a good experience with our team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford Super Duty F-350 SRW
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/14/2021
verified customer Verified Customer
10
Category: Service
Maintenance
Scheduled service on time. When service completed they acknowledged they forgot to inflate the rotated tires to the requested amount.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/17/2021 02:27 PM

Anonymous, thank you for the good review! Thank you for letting us know about the tires so that we could fix the problem ASAP! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
BH
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BETTY H.
Hayden, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2021
verified customer Verified Customer
10
Category: Service
Happy camper
I was very happy with service and suggestions made by the underwriter. I will continue to have my vehicle serviced at this location.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/13/2021 02:11 PM

Betty, thank you for the 5 star review! We're so glad that you were pleased with both the service and our team! We will be sure to pass along your kind words! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
JS
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JAKE S.
Post Falls, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2021
verified customer Verified Customer
10
Category: Service
Great Service
Friendly, informative and thorough!
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/13/2021 02:10 PM

Jake, thank you for the great review! Friendly, informative and thorough are all our major goals to accomplish for our customers! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
MS
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MARK S.
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2021
verified customer Verified Customer
10
Category: Service
Oil Change
Cole was very helpful. I appreciate the way I was expedited thru service for my F150 Platinum Truck. Cole was very professional in the he deals with customers.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/13/2021 02:09 PM

Mark, thank you for the 5 star review! We're so glad that you had such a great experience with Cole and your oil change! We will be sure to pass along your kind words to Cole! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
DM
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DAWN M.
Post Falls, ID
Ford Explorer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/12/2021
verified customer Verified Customer
1
Category: Service
Rude
My service greeter was great. But service writer, Cole , was sarcastic and uninformed of service they were to provide. I waited a month for a “the works” service and have a full warranty on my Platinum 2020 Explorer. I asked if any of the electronics(gas mileage trip) would be checked and he told me I would have to make another appt. and it would be another month! I will do that, only because I am stuck with them and they did mess with the part that has to do with if you get too close to line even in changing lanes the steering veers away(tires). That was turned off at a previous visit at our request and now it is back on! There is more but I will wait and talk to someone in charge. I co-owned and worked in Diesel repair, SERVICE and parts for 22 years so I am knowledgeable and know that humor also goes a long way. Mike White Ford certainly does not go that extra mile.
Employees worked with
CP
Cole Patterson
Service Advisor
SH
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SAMUEL H.
Spokane, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/11/2021
verified customer Verified Customer
10
Category: Service
Service and new tires
Outstanding
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/13/2021 02:08 PM

Samuel, thank you for the outstanding review! We're so glad that your service and tire experience went so well! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
JP
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JOHN P.
Post Falls, ID
Jeep Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2021
verified customer Verified Customer
10
Category: Service
Very courteous and did excellent work
Well done thank you
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/10/2021 01:22 PM

John, thank you for the excellent review! We're so glad that you had a smooth and successful service experience with us! It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Spirit Lake, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2021
verified customer Verified Customer
9
Category: Service
Just an oil change.
Friendly staff.
Good service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/10/2021 10:52 AM

Anonymous, thank you for the 5 star review! We're so glad that your oil change was successful and that you enjoyed your interactions with our staff! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
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Verified Customer
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2021
verified customer Verified Customer
10
Category: Service
Routine Maintanence
Once again the service staff at Mike White ford were great. Got me in for the routine maintenance and actually took less time than originally quoted. Will be back next month for the next oil change!
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/10/2021 10:51 AM

Anonymous, thank you for the 5 star review! We're so glad that our service team was able to take care of your vehicle even faster than anticipated! We'll see you next month! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Hayden, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2021
verified customer Verified Customer
9
Category: Service
Friendly service
After an oil change, i needed a few pointers on a couple of the high tech features on our still new to us Explorer purchased a few months ago. They were more than happy to help demonstrate how to set things up. Always friendly staff!
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/10/2021 10:51 AM

Anonymous, thank you for the great review! There are so many features on vehicles nowadays that we're always finding new and exciting features! We're always happy to show our customers because we love the vehicles so much! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
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