Business Solutions

CP
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Cole Patterson

Service Advisor
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(727 reviews)
81
Send a Message to Cole

ZD
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ZACHARY D.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2022
verified customer Verified Customer
10
Category: Service
Great service, and care
Cole and the crew are always on point and making sure that I have all I need and that my car is taken great care of. I always feel at home when I am there. Great group of people!

TH
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TERRY H.
Spokane, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2022
verified customer Verified Customer
10
Category: Service
oil change....
on time and very quick to get it done....well done

SR
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SHELLY R.
Spokane Valley, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/13/2022
verified customer Verified Customer
10
Category: Service
Great Service
Everyone, from my arrival until I left, were super courteous and communicated effectively with me on my service. They made sure to let me know when they recommended replacing something and why (this time was a cabin air filter) and answered my questions on when it might be time for something else. They were great going over all of the things they checked. I will always recommend service at Mike White!

KK
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KENT K.
Hayden Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2022
verified customer Verified Customer
10
Category: Service
Transit Van Servie
Thorough service. Communication excellent. Staff professional and friendly.
Thank you Mike White Ford of Coeur d'Alene!

SF
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STEPHEN F.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2022
verified customer Verified Customer
9
Category: Service
A good experience
The service tech was friendly and the service to my vehicle was completed within an hour. It was a good experience.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/02/2022

Stephen, thank you for the 5 star review! We're so glad that you had such a pleasant experience. We look forward to serving you again in the future!


WT
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WILL T.
Spokane, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
04/26/2022
verified customer Verified Customer
8
Category: Service
Went fine
Worked out
Fine
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/28/2022

Will, thank you for the kind review! We're so glad that everything worked out fine with your service experience. Thank you for choosing Mike White Ford!


RT
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RANDALL T.
Kellogg, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2022
verified customer Verified Customer
10
Category: Service
Got new tires for my truck.
The price was great for my new tires for my truck. Also very quick service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/25/2022

Randall, thank you for the 5 star review. We work hard to ensure that we have the best tire prices in town. We're so glad that we were able to assist. Thank you for choosing Mike White Ford!


Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2022
verified customer Verified Customer
9
Category: Service
Experience was very professional!
My experience went very well. The service technicians were very friendly and professional. The environment at the facility was clean and welcoming. Overall, the experience was very good.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/25/2022

Anonymous, thank you for the 5 star review. Welcoming, clean and friendly are all our hallmarks and things that we work hard to be. We appreciate your business and look forward to serving you again in the future. 


Verified Customer
Osburn, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
04/21/2022
verified customer Verified Customer
5
Category: Service
Was a quick service once it was pulled into the shop!
What is the point of an appointment if it is not touched for over an hour? Once it was pulled into the shop it was completed quickly. All the service guys were busy checking out a new bronco, maybe a training or demo? checkout was also super awkward.

RB
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RICK B.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2022
verified customer Verified Customer
10
Category: Service
efficient, Timely, Great
Efficient, Timely, Great
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/20/2022

Rick, thank you for the great review! We're so glad that you had a positive experience! Thank you for choosing Mike White Ford!


Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2022
verified customer Verified Customer
10
Category: Service
Great service from end to end
Scheduling -great via ford app. I called into the dealership also and got great help via person who promptly took my call

Service team did a great job and exceeded the stated timeline to complete work

Shuttle service provided Was painless and prompt. Nice drivers!
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/18/2022

Anonymous, thank you for the great review. From start to finish, it sounds like everything worked the way that it was supposed to! We look forward to serving you again in the future!


Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2022
verified customer Verified Customer
10
Category: Service
Cole was great
Fast, efficient, great price, good customer service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/14/2022

Anonymous, thank you for the great review! We will be sure to pass along your kind words to Cole! Thank you for choosing Mike White Ford!


BL
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BRIAN L.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/14/2022
verified customer Verified Customer
10
Category: Service
Done right every time
Almost 6 years as a customer. Service is excellent every time.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/14/2022

Brian, thank you for the 5 star review! 6 years is a very long time and we appreciate that you keep returning! Thank you for choosing Mike White Ford!


GB
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GERALDINE B.
Harrison, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2022
verified customer Verified Customer
10
Category: Service
Oil change, tire rotation and set up blue tooth phone to truck
Awesome service!! Customer service was excellent!!
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/14/2022

Geraldine, thank you for the awesome review! We're so glad that your service experience went so smoothly and well! We look forward to serving you again in the future.


DS
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DEBRA S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2022
verified customer Verified Customer
9
Category: Service
Oil change and tire rotation! In and out quickly and courteous service to boot!
Had a great experience today. Knowledgeable staff and car was finished promptly at time they promised.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/14/2022

Debra, thank you for the kind review. We're so glad that your experience went so smoothly! We look forward to serving you again in the future.


BA
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BEN A.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/09/2022
verified customer Verified Customer
10
Category: Service
service
service was quick and complete, as always staff was great
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/11/2022

Ben, thank you for the kind review! We're very proud of our staff and so glad that you had a positive experience with them. Thank you for choosing Mike White Ford!


Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
verified customer Verified Customer
10
Category: Service
Oil Change, Tire Rotation, check up.
Easy! Fast! Always easy to get my Car serviced at Mike White Ford, I have 3 Fords and they are all taken care of at Mike White Ford.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/06/2022

Anonymous, thank you for the 5 star review! We hope that every experience that you have with us is easy, fast and pleasant. Thank you for choosing Mike White Ford!


DW
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DICK W.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2022
verified customer Verified Customer
10
Category: Service
Truck service
Very polite and professional at the service counter. Kept me informed of the progress and brought any concerns or things that needed to be addressed to me.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/06/2022

Dick, thank you for the fantastic review. Polite and professional are two of our biggest goals and we're glad to hear you had such a positive experience. Thank you for choosing Mike White Ford!


PL
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PAULA L.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2022
verified customer Verified Customer
10
Category: Service
Great experience
Great, timely, courteous
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/06/2022

Paula, thank you for the great review! We want every experience to be timely and courteous! Thank you for choosing Mike White Ford.


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Verified Customer
Newman Lake, WA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/05/2022
verified customer Verified Customer
4
Category: Service
Oil Change and Tire Rotation
I do appreciate this dealership, and the service counter is very polite and professional, but this time they fell short. I had to wait over two hours for a scheduled oil change. When I got home I observed a 3 inch fresh oil spot on my driveway. This was residual oil from somewhere. When I looked this am and after cleaning up the large spot, there were several smaller spots. This is oil residue left over in the skid pan or oil filter drain area which was not cleaned from the used oil. I have changed oil in this vehicle several times, and this is not acceptable. I will be back, but I will be proceeding with a much higher level of caution next time.
Haley B. from Mike White Ford of Coeur d'Alene responded on 04/05/2022

Anonymous, please accept our sincere apologies on this matter. I'm going to have one of our service managers reach out to you directly to express our apologies and we will be discussing this situation as a team so that we can figure out what went wrong and how we can avoid this happening in the future. Thank you so much for reaching out and letting us know!

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