CP

Cole Patterson

Service Advisor
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(773 reviews)
80

JD
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JASON D.
Post Falls, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/25/2023
verified customer Verified Customer
4
Category: Service
Fix defective brakes previously done
This was my fourth trip in since April to remedy brand new brakes that were installed. The new brakes were loud and squeaking a lot. On this trip they installed new brake pads and resurfaced the rotors to try to remedy the noise. Unfortunately the problem is still there and I’m just going to live with having squeaky brakes.

VF
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VIRGINIA F.
Rathdrum, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/24/2023
verified customer Verified Customer
2
Category: Service
Valet service
I had service scheduled and also scheduled the new valet service. I received 2 email and 2 text confirmations. But then they forgot to pick up my car. I called and they finally picked it up at 10:45 when my appt was at 8:30. They were supposed to return it by 5 but because of the mess up it was not ready. They did deliver it to my home later, but someone changed my console display and added an app I can't get rid of. I am not happy about the experience.

KV
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KARLY V.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2022
verified customer Verified Customer
10
Category: Service
Oil change
Timely and excellent service
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/19/2022 02:47 PM

Karly, thank you for the excellent review! We're so glad that your oil change went so well! Thank you for choosing Mike White Ford and being part of the Mike White Ford Family!


FH
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FRANK H.
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2022
verified customer Verified Customer
9
Category: Service
Fast, efficient and accurate service!
Staff were knowledgeable, friendly and helpful. The required work took much less time than I expected.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/06/2022 02:59 PM

Frank, thank you for the kind review! We always strive to be knowledgeable, friendly and helpful. We look forward to serving you again in the future.


MB
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MICHAEL B.
Saint Maries, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2022
verified customer Verified Customer
10
Category: Service
Maintenance and purchase..
The service we have received since we bought our Edge has been from Mike White Ford has been excellent..
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/19/2022 02:49 PM

Michael, thank you for the excellent review! We've been very proud to work on your Edge since you bought it! We look forward to serving you again in the future.


Verified Customer
Spokane, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2022
verified customer Verified Customer
10
Category: Service
Freindly and couerteous
Super personnel and great service as always.
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/19/2022 02:46 PM

Anonymous, thank you for the 5 star review! Thank you for the kind review. We'll be sure to pass along your words to our team. Thank you for choosing Mike White Ford!


SL
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SANDRA L.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2022
verified customer Verified Customer
10
Category: Service
Quick and thorough service
Each person I dealt with was very pleasant and professional. My vehicle was done in the time promised and the waiting area is very comfortable. Thanks for a great job.
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/19/2022 02:37 PM

Sandra, thank you for the kind review. Pleasant and professional are two of the biggest things that we strive for. Thank you for choosing Mike White Ford!


CH
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CINDY H.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2022
verified customer Verified Customer
10
Category: Service
Owners
Always had a good experience with Mike White Ford. Will go back.
Haley B. from Mike White Ford of Coeur d'Alene responded on 09/12/2022 03:04 PM

Cindy, we're so pleased to hear that you've always had a good experience with our team! We look forward to serving you again in the future!


JT
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JOAN T.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2022
verified customer Verified Customer
10
Category: Service
Best service within 100 miles!
I was in a hurry, they got me in and out for a full Oil service in under an hour!!!
I am grateful!
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 03:03 PM

Joan, thank you for the great review! 100 miles is a pretty wide expanse but we'll take the compliment! We're grateful that you choose to bring your vehicle to us! Thank you for choosing Mike White Ford!


TM
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TANYA M.
Colfax, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2022
verified customer Verified Customer
10
Category: Service
Cole was a pleasure to work with and I highly recommend him.
Cole got me in as scheduled and they promptly completed the scheduled maintenance.

I have found Mike White Ford and it’s service Department to be the very best bar none.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 03:01 PM

Tanya, thank you for the fantastic review! We're so glad that Cole took such excellent care of you and your truck. We look forward to serving you again in the future!


BC
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BLANE C.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2022
verified customer Verified Customer
10
Category: Service
Quick Lane
Had the “Works” done on our 2016 Explorer, great value!
The staff at Mike White Ford were helpful and profession,.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 03:00 PM

Blane, thank you for the 5 star review! We're very proud of our team and glad that you had such a good experience with them! Thank you for choosing Mike White Ford!


LK
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LAURA K.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2022
verified customer Verified Customer
8
Category: Service
Staff kind, familiar faces, trusted service
With staff turnover at various businesses in the last several months, it was so very nice to see a familiar face in the service area staff. It was also nice not to have to wait several weeks for an appointment. In fact I ended up having a conflict in my schedule so I had to change my appointment a time or two and still got a timely appointment convenient for me. Staff throughout the facility (even in the waiting area which was comfortable) were friendly and cheerful. The restrooms were clean and modern. Most important, the service was conducted in the time frame promised and I know I can trust the Service overseer to have my best interests at heart. Sorry I don't remember his name. He has been at the new Mike White Dealership for 3 1/2 years and at Mike's other facility previously for several years.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 02:58 PM

Laura, thank you for your kind words. We're so pleased that you continue to enjoy getting your vehicle serviced with our team! We'll be sure to pass along your kind words. We look forward to serving you again in the future!


WK
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WILLIAM K.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2022
verified customer Verified Customer
10
Category: Service
Great service
Employees were fast friendly and professional always enjoy your great coffee also thanks
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 02:56 PM

William, thank you for your kind words! We're so glad that you enjoyed yourself. We look forward to serving you again in the future!


TG
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TODD G.
Rathdrum, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/23/2022
verified customer Verified Customer
9
Category: Service
Service department
Everything was done on time and to perfection
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 02:54 PM

Todd, thank you for the 5 star review! On time and perfection are two magical phrases for us! Thank you for choosing Mike White Ford!


ER
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ELIZABETH R.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2022
verified customer Verified Customer
10
Category: Service
Efficient and quick!
Enough said.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/29/2022 02:34 PM

Elizabeth, thank you for the 5 star review! Efficient and quick are always 2 big goals for us! Thank you for choosing Mike White Ford!


Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2022
verified customer Verified Customer
10
Category: Service
Quick easy and a good job done
Very pleased with the service and kindness of the service department
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:26 PM

Anonymous, thank you for the kind review! We're so glad that you had a pleasant experience with our team! We look forward to serving you again in the future. 


RA
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RICHARD A.
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/16/2022
verified customer Verified Customer
9
Category: Service
Everything was great, it just too a while (1.5 hours) to get a standard oil change..
Oil change and related service was fine and everyone involved was polite and great. It just took longer than I would have liked considering I had an appointment.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:16 PM

Richard, thank you for the feedback. We usually try for oil changes to take about an hour, so we apologize that it went outside of our expectations. Sometimes there are factors we cannot control and other vehicles take longer than anticipated. We appreciate your understanding and hope that things go smoother on your next service experience. 


Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2022
verified customer Verified Customer
10
Category: Service
Excellent Service
We have always gotten the best service at Mike White Ford. They’re the best!!
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:14 PM

Anonymous, thank you for the excellent review! We're so proud to consider you as part of the Mike White Ford family! We look forward to serving you again in the future!


Verified Customer
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2022
verified customer Verified Customer
10
Category: Service
great service
great service, friendly staff, efficient check in & out, reasonable cost of service
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:13 PM

Anonymous, thank you for the great review! We look forward to serving you again in the future!


JB
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JEREMY B.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/16/2022
verified customer Verified Customer
9
Category: Service
Provides excellent service and informed me of all my options
The staff was friendly and got me in and out at a reasonable time. They informed me of all my options going forward which was very helpful.
Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 02:12 PM

Jeremy, thank you for the excellent review! We're so glad that you had a pleasant experience with our team! Thank you for choosing Mike White Ford!

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