CP

Cole Patterson

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.8

(773 reviews)

80

Reviews of Cole Patterson

Verified Customer

Coeur D Alene, ID

08/10/2022

Verified Customer

6

Category: Service

Oil change

3:00 appointment for an oil change, car was out at 3:20. Waited till 3:50 for the paperwork thenI finally went to the service desk to check out. 20 min oil change and 35 plus minutes paperwork, not efficient or acceptable!

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/19/2022 01:46 PM

Anonymous, thank you for reaching out to us about this issue. We are working on stream lining the paperwork side of the process and welcome your feedback.

Employees worked with

Service Advisor

KD

KEVIN D.

Coeur D'Alene, ID

Ford MUST

07/18/2022

Verified Customer

9

Category: Service

Oil change

Got the job done when promised. Friendly and professional service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/26/2022 02:25 PM

Kevin, thank you for the 5 star review! Friendly and professional are two of our biggest goals for every appointment. We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Athol, ID

07/13/2022

Verified Customer

10

Category: Service

Great Customer Care

Excellent customer care! Wouldn't take my truck anywhere else!

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/14/2022 09:57 AM

Anonymous, thank you for the excellent review! Thank you for letting us work on your truck! We look forward to serving you again in the future.

Employees worked with

Service Advisor

Verified Customer

Hayden Lake, ID

07/13/2022

Verified Customer

10

Category: Service

Best service dept around!

Great service, great people, every time!
Why go anywhere else?

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/14/2022 09:57 AM

Anonymous, thank you for your kind words. We might be biased, but we agree - it is the best service department around! We look forward to serving you again in the future.

Employees worked with

Service Advisor

Verified Customer

Rathdrum, ID

07/01/2022

Verified Customer

10

Category: Service

Awesome

Customer service doesn’t get any better!

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2022 01:49 PM

Anonymous, thank you for the awesome review! We're very proud of our team and will be sure to pass along your kind words! We look forward to serving you again.

Employees worked with

Service Advisor

GB

GLEN B.

Hayden, ID

06/30/2022

Verified Customer

7

Category: Service

Easy to work with

always easy quick in and out

Haley B. from Mike White Ford of Coeur d'Alene responded on 07/06/2022 01:48 PM

Glen, thank you for the 5 star review! We're so glad that you found your service experience easy and fast! We look forward to serving you again in the future!

Employees worked with

Service Advisor

NB

NATHANIEL B.

Hayden, ID

06/29/2022

Verified Customer

10

Category: Service

AMAZING DEALER

AMAZING

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/29/2022 04:32 PM

Nate, thank you for your kind words! We look forward to serving you again in the future!

Employees worked with

Service Advisor

JP

JOHN P.

Post Falls, ID

06/29/2022

Verified Customer

10

Category: Service

Very Good

As always very good service in a good atmosphere and treated great. Oil change done in a timely manner copy of all work or future items to do.

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/29/2022 04:31 PM

John, thank you for your kind review! We're so glad that you had such a pleasant experience with our team! We look forward to serving you again in the future!

Employees worked with

Service Advisor

EE

EDWARD E.

Boise, ID

06/28/2022

Verified Customer

10

Category: Service

Truck oil change

impressive service!

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/29/2022 04:26 PM

Edward, thank you for the impressive review! We're so glad that you enjoyed your experience with us! We look forward to serving you again in the future!

Employees worked with

Service Advisor

DK

DAVID K.

Post Falls, ID

06/28/2022

Verified Customer

10

Category: Service

Service and tire Rotation

In and out in the promised time.

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/29/2022 04:23 PM

David, thank you for the great review! We're so glad that we were able to take care of your service needs in the promised time and get you safely back on the road! We look forward to serving you again in the future!

Employees worked with

Service Advisor

JL

JENNIFER L.

Coeur D Alene, ID

06/28/2022

Verified Customer

10

Category: Service

Quick and courteous

Staff was friendly and professional. Service quick

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/29/2022 04:21 PM

Jennifer, thank you for the kind review. We always strive to be friendly and professional! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Coeur D Alene, ID

06/24/2022

Verified Customer

8

Category: Service

Oil change

Great service

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/29/2022 04:11 PM

Thank you for the great review! We look forward to serving you again in the future!

Employees worked with

Service Advisor

PC

PATRICK C.

Coeur D Alene, ID

06/23/2022

Verified Customer

10

Category: Service

Done Right

In and out with an oil change and checkup. What you'd expect!

Employees worked with

Service Advisor

OM

OREN M.

Kingston, ID

06/20/2022

Verified Customer

10

Category: Service

Was an oil change

Every one was wonderful as usual love the employees there helpful and respectful

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:21 PM

Oren, thank you for your kind words! We will be sure to pass along your kind words to our service team! We look forward to serving you again in the future!

Employees worked with

Service Advisor

MM

MITCHELL M.

Rathdrum, ID

Ford F250

06/20/2022

Verified Customer

10

Category: Service

Oil change on my new F250

I bought a new 22’ F250 from Mike White and I love it! I called for an oil change and they had me in the next day! It is great to have such an amazing dealer to work with! I have know Mike since 1989. He and his staff are good people. I love them like family. ❤️

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:21 PM

Mitchell, congratulations on your F250! We're so glad that you've had such great experiences with our team! We will be sure to pass along your kind words. We look forward to serving you again in the future.

Employees worked with

Service Advisor

VH

VAN H.

Coeur D Alene, ID

Ford Expedition

06/19/2022

Verified Customer

8

Category: Service

Oil change.

This went well

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:17 PM

Van, thank you for the kind review! We're so glad that your oil change went well! We look forward to serving you again in the future!

Employees worked with

Service Advisor

CM

CHARLES M.

Coeur D Alene, ID

06/15/2022

Verified Customer

10

Category: Service

Very professional

Got me in and out based on the time quoted and they have a nice lounge to hang out in.

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:08 PM

Charles, thank you for the 5 star review! We're grateful that you gave us the opportunity to serve you and that you had a pleasant time in our lounge! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Hayden, ID

Ford F250

06/14/2022

Verified Customer

10

Category: Service

Great Customer Service

Had a mistake made with a prior appointment, Problem was solved and taken care. great customer service. Every one I dealt with was great

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:06 PM

Thank you for your kind review! We're so glad that we were able to take care of your issue and get you safely back on the road! We look forward to serving you again in the future!

Employees worked with

Service Advisor

CC

CODY C.

Hayden, ID

Ford F350

06/14/2022

Verified Customer

10

Category: Service

Cole is awesome!

Thanks Cole for always taking care of me! You always do such a great job!

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:04 PM

Cody, thank you for the 5 star review! We're so glad that you had such a positive experience with Cole! We will be sure to pass along your kind words! We look forward to serving you again in the future!

Employees worked with

Service Advisor

MW

MARC W.

Spokane, WA

Ford F350

06/13/2022

Verified Customer

10

Category: Service

Officiate use of my time

We were greeted in the service department immediately on Saturday. The service manager made sure all of our needs were met. They fixed the tuck bed cover, made sure all services were taken care of. Car was done at the correct time as we were waiting at the dealership. Great overall experience!

Haley B. from Mike White Ford of Coeur d'Alene responded on 06/21/2022 04:01 PM

Marc, thank you for the great review! We're so glad that everything was taken care of and finished when promised! We look forward to serving you again in the future!

Employees worked with

Service Advisor

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