Business Solutions
SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Cole Patterson
CP

Cole Patterson

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(773 reviews)
80

Reviews of Cole Patterson

HN
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HANK N.
Rathdrum, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
verified customer Verified Customer
10
Category: Service
5k service
As usual the service was done efficiently with friendly service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/08/2022 12:20 PM

Hank, thank you for the 5 star review. We're so glad that your 5k mile service went smoothly as ever! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Rathdrum, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
verified customer Verified Customer
10
Category: Service
Excellent!
Great experience with the whole process for ease of scheduling online to waiting in comfortable chairs at the dealership to picking up my car when finished. Awesome staff answered all my questions.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/08/2022 12:16 PM

Anonymous, thank you for the excellent review. We're so glad that your entire experience was seamless and that you had a good experience with our staff! We look forward to serving you again in the future.

Employees worked with
CP
Cole Patterson
Service Advisor
RG
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RICHARD G.
Coeur D'Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
verified customer Verified Customer
10
Category: Service
oil change / tire rotation
very professional, friendly service. No problems
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/08/2022 12:10 PM

Richard, thank you for the 5 star review. We're so glad that your oil change/tire rotation was a smooth and friendly experience. We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
DN
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DAVID N.
Rathdrum, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
verified customer Verified Customer
10
Category: Service
Routine service for my F-350 super duty
Thank you for your excellent service you had me in and out very quickly thank you again
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/01/2022 08:48 AM

David, thank you for the excellent review. We're so glad that you had such a pleasant experience. We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
RP
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RICHARD P.
Rathdrum, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
verified customer Verified Customer
10
Category: Service
Great Customer Service
Brought my truck in for THE WORKS. In and out in an hour. Friendly service professionals .
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/01/2022 08:45 AM

Richard, thank you for the great review. Professional and fast are two of our biggest goals every day. We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
RH
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RACHEL H.
Post Falls, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
verified customer Verified Customer
10
Category: Service
Truly exceptional service
Every experience we have at Mike White Ford is positive. The entire staff is friendly and courteous. I will recommend them to all my friends and family.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/28/2022 04:07 PM

Rachel, thank you for the 5 star review. We're so glad that you've had multiple positive experiences with our team and we appreciate the recommendations! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
JB
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JULIE B.
Coeur D'Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
verified customer Verified Customer
10
Category: Service
Great Service
Did the service and managed to get a couple minor issues I added at the last minute.

Thx
Dave
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/28/2022 04:05 PM

Dave, thank you for the great review. We're so glad that you had such a great experience with our team. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
SW
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SARI W.
Hayden, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2022
verified customer Verified Customer
10
Category: Service
Maintenance
Mike White employees are great, very professional, a salesman came to help as they were very busy that day and made sure I was only in my car for a few minutes. The timing was as they said and they called before replacing filters.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/17/2022 03:07 PM

Sari, thank you for the great review! We're so glad that you had such a positive experience. We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
RG
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RUSSELL G.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2022
verified customer Verified Customer
10
Category: Service
Excellent as usual
Outstanding in every way.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 03:10 PM

Russell, thank you for the excellent review! We're so grateful to have the opportunity to serve such excellent people. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
GM
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GALE M.
Coeur D Alene, ID
Ford F-150
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/11/2022
verified customer Verified Customer
3
Category: Service
Only 2 weeks to get an appointment
The staff are friendly and courteous as always. Only took two weeks to get an appointment rather than the 2 days short of 2 months like last time.
Employees worked with
CP
Cole Patterson
Service Advisor
PM
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PAUL M.
Hayden, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
verified customer Verified Customer
8
Category: Service
F350 H D lube oil filter service
From entering and leaving all was very good, really like the safety inspection turns out it needs brakes.
Was disappointed that calling into schedule the additional service when transferred to the service dept the phone just kept ringing never recalled or got answered happened twice. Finally on 4th attempt made the appointment.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 03:09 PM

Paul, thank you for the 5 star review. We're so sorry to hear about your experience with our phones. We have reviewed our phone process so that can improve. We look forward to serving you again in the future.

Employees worked with
CP
Cole Patterson
Service Advisor
CL
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CHESTER L.
Rathdrum, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
verified customer Verified Customer
10
Category: Service
THE PEOPLE
its all ways great to come in for work on my F 150
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 03:06 PM

Chester, thank you for the 5 star review. We're very proud of our team and so glad that you had good experiences with them! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
WK
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WILLIAM K.
Coeur D Alene, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2022
verified customer Verified Customer
10
Category: Service
Fine job
Top of the line service helpful employees go out of their way to make sure I was satisfied. Clean waiting area and good coffee.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 02:37 PM

William, thank you for the fine review! We're very proud of our team and glad that you've had such positive experiences with them. Feel free to stop by for coffee anytime! 

Employees worked with
CP
Cole Patterson
Service Advisor
DP
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DAVID P.
Post Falls, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
verified customer Verified Customer
10
Category: Service
2020 F350 Super Duty Service
Mike White Ford always does an excellent job with the service on my F350. They greet me by name, are on time and just do an awesome job. Wouldn't take my truck anywhere else.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 02:35 PM

David, thank you for the awesome review! We're always glad to see you and be able to take care of your F350. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/05/2022
verified customer Verified Customer
10
Category: Service
good
good
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 02:30 PM

Anonymous, thank you for the good review! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
BS
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Barbara S.
Hayden, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2022
verified customer Verified Customer
9
Category: Service
3,000 mile oil change
Appointment made in reasonable amount of time. Easy check in and appreciated being able to bring in my dog.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/15/2022 02:29 PM

Barbara, thank you for the 5 star review! We're so glad that you had a pleasant experience! You and your dog are always welcome! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
JS
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JAKE S.
Post Falls, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
verified customer Verified Customer
10
Category: Service
Service Department
Cole was fantastic!
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/03/2022 02:38 PM

Jake, thank you for the 5 star review. We'll be sure to pass along you kind words to Cole! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Hayden, ID
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
verified customer Verified Customer
10
Category: Service
Service Completed On-Time
When I dropped by car off I told them I had an appointment in two hours. I asked the service writer if my vehicle would be finished in time. I was told it would be and it was. I was not late to my appointment.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/03/2022 02:33 PM

Anonymous, thank you for the 5 star review! We know how valuable time is and we're glad that we were able to keep everything on track! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
MM
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MAGGIE M.
Athol, ID
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
verified customer Verified Customer
10
Category: Service
Excellent customer service
They do such a great job and the service process is like a well-oiled machine (pun intended). I really appreciate the great service!
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/03/2022 02:31 PM

Maggie, thank you for the excellent review! We're so pleased that you had such a smooth experience! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Spirit Lake, ID
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
verified customer Verified Customer
10
Category: Service
Great service!
Took care of me and my car.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/03/2022 02:31 PM

Anonymous, thank you for the great review! We're so glad that you felt well taken care of! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
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