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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Cole Patterson
CP

Cole Patterson

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(773 reviews)
80

Reviews of Cole Patterson

Verified Customer
Dalton Gardens, ID
Ford Five Hundred
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
verified customer Verified Customer
10
Category: Service
Great experience
Very well taken care of
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/27/2021 10:23 AM

Anonymous, thank you for the great review! We're so glad that you felt well taken care of! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
JB
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JIM B.
Hayden, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
verified customer Verified Customer
10
Category: Service
Quick and Efficient
The people are always pleasant. The work is done on time and efficiently. Cole is always on top of it and explains everything did well. The cost for the service is quite reasonable too.
Happy Holidays
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/23/2021 04:54 PM

Jim, thank you for the 5 star review! We're so glad that you've had consistently good experiences. We'll be sure to pass along your kind words to Cole as well! Happy Holidays!

Employees worked with
CP
Cole Patterson
Service Advisor
GH
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GORDON H.
Harrison, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2021
verified customer Verified Customer
9
Category: Service
Fast service
My truck was serviced in the time specified.the inspection revealed an air filter that needed to be replaced. This was done for the amount quoted.
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/13/2021 04:15 PM

Gordon, thank you for the kind review! We're so glad that your vehicle was serviced quickly and thoroughly! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
SS
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SAMUEL S.
Rathdrum, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/10/2021
verified customer Verified Customer
10
Category: Service
Great Service!!!
Came in for my first service after buying my truck, very easy and hassle free, will be back
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/10/2021 03:17 PM

Samuel, thank you for the great review! We're so glad that your service appointment was so easy and pleasant! We look forward to serving you again! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
TH
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TERRENCE H.
Otis Orchards, WA
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
verified customer Verified Customer
9
Category: Service
Tired
Made a call for new tires on Monday. They got mean Wednesday and out 1 hour soonertjan promised. Tires look great. Thank you.
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/10/2021 08:38 AM

Terrence, thank you for the 5 star review! We're so glad that your tire process went smoothly, from the call to the installation. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
JH
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JEFFRIE H.
Rathdrum, ID
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
verified customer Verified Customer
10
Category: Service
Ford Ranger Service
I made a service appointment. They were ready for me when I arrived. Service was prompt and friendly.
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/07/2021 01:21 PM

Jeffrie, thank you for the 5 star review! We're so glad that we were ready for your arrival and that you found our team to be prompt and friendly! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
verified customer Verified Customer
9
Category: Service
Quick oil change
These guys are great. They worked me into their very booked schedule and it was done within a couple hours.
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/07/2021 01:17 PM

Anonymous, thank you for the great review! We're so glad that we were able to fit you in and get you safely back onto the road! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Blanchard, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/01/2021
verified customer Verified Customer
9
Category: Service
oil change andmultipoint check
Great service, timely as scheduled. A little slow on checkoiut. Truck ready but took 20- 30 minutes to get to me to check out.
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/02/2021 03:00 PM

Anonymous, thank you for the great review! Also thank you for the honest feedback, we will discuss it and see if we can make some improvements in the future! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
WB
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WILLIAM B.
Coeur D Alene, ID
Ford Transit Wagon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
verified customer Verified Customer
10
Category: Service
Excellent service!
The Service Department at Mike White is very efficient, technically proficient, and completes the job on schedule. It is obvious the employees enjoy their job and work environment. Mr. Cole Patterson, the Quick Lane Manager, was very easy to work with today. Great leadership and teamwork!
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/01/2021 11:25 AM

William, thank you for the excellent review! We're so glad that you had such a great experience with Cole and the service team! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
BP
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BETTY P.
Coeur D Alene, ID
Mazda CX-9
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
verified customer Verified Customer
10
Category: Service
So professional and got me in quickly
I was making a trip for thanksgiving and needed a brake job. I called everywhere and could not get in until end of December. I called your place and you also were booked out. After telling the lady who answered what I needed, she said she would see what she could do. She called back and squeezed me in! I go to your place for my maintenance! I am so impressed and thank you everyone who made my trip possible!!
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/01/2021 11:22 AM

Betty, thank you for the 5 star review! We're so glad that we were able to take care of your brakes and make sure that your trip was safe and sound! Thank you for choosing Mike White Ford! 

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Wallace, ID
Ford F-150
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/30/2021
verified customer Verified Customer
2
Category: Service
If you like waiting.....
When you schedule a service for any reason it is at least a month out. When you get an oil change plan on being there for about three hours. I would recommend just going to Jiffy Lube, you can be done in twenty minutes.
Employees worked with
CP
Cole Patterson
Service Advisor
TP
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TIMOTHY P.
Rathdrum, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
verified customer Verified Customer
10
Category: Service
Better than other dealerships
This was the 1st time in having our Explorer serviced since buying from Mike White Ford. Cole (service writer) was super helpful with explaining answers to my questions and helped the service process made pleasant ! Thank you to the technicians also for servicing and inspecting our Explorer.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/30/2021 02:18 PM

Timothy, thank you for the super review! We're so glad that Cole was able to help you out and take such good care of your Explorer. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
SW
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SCOTT W.
Coeur D Alene, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/29/2021
verified customer Verified Customer
10
Category: Service
Great service!
Great service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/30/2021 02:06 PM

Scott, thank you for the great review! We're so glad that you had such a pleasant service experience! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
KH
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KEITH H.
Spokane, WA
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/29/2021
verified customer Verified Customer
8
Category: Service
Routine oil change and service.
Took longer than normal but a service tech came and told me what was going on so it was no problem. I like the staff. Everyone comes across professionally.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/29/2021 02:53 PM

Keith, thank you for your understanding. We're very proud of our staff and glad that you've had good experiences with them! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2021
verified customer Verified Customer
10
Category: Service
As Expected from Mike White Ford
Everyone was professional and courteous, the service was fast and thorough. I went in for a oil change and tire alignment/ break check. Love this place.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/29/2021 02:50 PM

Anonymous, thank you for the fantastic review! Professional and courteous are always our two biggest goals! We love having you here! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
DG
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DON G.
Hayden, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/21/2021
verified customer Verified Customer
10
Category: Service
Great service
Great, friendly service as always !!!
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/22/2021 02:59 PM

Don, thank you for the great review! We're so grateful that you choose to have your truck serviced with us! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
DS
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DEBRA S.
Spirit Lake, ID
Ford Taurus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
verified customer Verified Customer
10
Category: Service
Always fast and efficient
Have never had a problem and my car always has the best service. Thank you
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/22/2021 02:57 PM

Debra, thank you for the great review! We're honored that you continue to trust us with your vehicle. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
CF
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CARLOS F.
Coeur D'Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/20/2021
verified customer Verified Customer
10
Category: Service
Wonderful experience
Mike white ford was outstanding. Great service and excellent work
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/22/2021 02:49 PM

Carlos, thank you for the outstanding review! We appreciate you and look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
JL
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JEFFREY L.
Post Falls, ID
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
verified customer Verified Customer
10
Category: Service
My service visit
For years now I have trusted Mike White Ford to take care of all my service needs with fast , friendly and complete work. The entire staff is awesome !!
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/22/2021 02:47 PM

Jeff, we look forward to seeing you every time that you visit, even when it isn't on a Friday! We value your friendship and business. We'll put out extra French vanilla creamer for you next time! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
DK
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DAVID K.
Rathdrum, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
verified customer Verified Customer
10
Category: Service
Updat
Service and recall update completed on time and it works fine. The update was for the blue screen recall.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/22/2021 02:43 PM

David, thank you for bringing in your vehicle for the recall. We're so glad that we were able to take care of the blue screen for you. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
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