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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Cole Patterson
CP

Cole Patterson

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(773 reviews)
80

Reviews of Cole Patterson

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Verified Customer
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
verified customer Verified Customer
10
Category: Service
Good
Everyone was great and responsive... Thank you
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/01/2022 02:51 PM

Anonymous, thank you for the good review! We're so glad that you had a good experience with our team! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
KV
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KARLY V.
Coeur D Alene, ID
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
verified customer Verified Customer
10
Category: Service
Excellent experience
Great service and fast!
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/01/2022 02:47 PM

Karly, thank you for the excellent review. We're so glad that you had such a great service experience. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
DS
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DICK S.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
verified customer Verified Customer
10
Category: Service
Easy entry, friendly employees, fast service.
,As I said above, all employees are pleasant, enjoyed talking to Tara who is always pleasant. Service was easy, waiting room comfortable and my husband enjoyed a cup of coffee.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/28/2022 10:47 AM

Thank you so much for the kind review! We're so glad that everything was smooth and pleasant. We will be sure to pass along your kind words to Terra. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
HM
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HENRY M.
Saint Maries, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
verified customer Verified Customer
10
Category: Service
Courteous Quick and to the Point
Always a pleasure.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/28/2022 10:46 AM

Henry, thank you for the 5 star review. It is always a pleasure serving you! Thank you for choosing Mike White Ford.

Employees worked with
CP
Cole Patterson
Service Advisor
MG
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MARY G.
Coeur D'Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2022
verified customer Verified Customer
10
Category: Service
Service
Excellent search and very prompt.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/28/2022 10:43 AM

Mary, thank you for the excellent review! We're so glad that we were able to assist! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
DJ
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DIANNA J.
Spirit Lake, ID
Ford Ranger
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
verified customer Verified Customer
10
Category: Service
Great Experience
The whole team treated me well and came thru on their promises. I felt like I had an honest and unpressured experience with this dealership. Everything was explained to me in a clear manner and I felt like all my questions were answered. Kevin (salesman) was patient and knowledgeable, and helped me find the right car for me.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 02:33 PM

Dianna, thank you for the great review. We're so glad that you had such a pleasant experience with our team. We will be sure to pass along your kind words to Kevin. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
OM
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OREN M.
Kingston, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2022
verified customer Verified Customer
10
Category: Service
Was extremely good always is
The staff is awesome kind and helpful
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 02:32 PM

Oren, thank you for the kind review! We're very proud of our team and glad that you had a good experience with our team! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
SO
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STEVEN O.
Hayden, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customer Verified Customer
10
Category: Service
Issue resolved!
Very pleased with the service replacing defective lug nuts.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 01:29 PM

Steven, thank you for the 5 star review! We're so glad that we were able to take care of the lug nuts. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
PL
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PATRICK L.
Coeur D Alene, ID
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
verified customer Verified Customer
10
Category: Service
2021 Expedition maintanence
Work excellent, efficient, thorough.
Staff all very efficient, courteous, knowledgeable.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/25/2022 01:26 PM

Patrick, thank you for the excellent review! We're very proud of our team and so glad that you had a good experience with them. Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Spirit Lake, ID
Dodge Ram 3500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
verified customer Verified Customer
10
Category: Service
great
the staff was great and help full the customer lounge is great and clean.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/12/2022 04:52 PM

Anonymous, thank you for the great review! We're so glad that you enjoyed meeting our team and spending some time in the lounge! You're welcome any time! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
DF
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DIANE F.
Coeur D'Alene, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2022
verified customer Verified Customer
10
Category: Service
2020 Edge oil change
I have been taking my Ford's to the local dealership for over 18 years. I trust the service technicians and think their prices are competitive.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/10/2022 02:43 PM

Diane, thank you for the 5 star review! We're so glad that your oil change went smoothly and that you continue to keep trusting us with your vehicles! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Coeur D'Alene, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
verified customer Verified Customer
10
Category: Service
Great Service
I love taking my car here to be worked on. They’re very nice they explain everything that’s happening and they don’t make me feel stupid because I am a woman. Whenever they give you a time estimate it is always right on. I’ll never go anywhere else.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/10/2022 02:42 PM

Anonymous, thank you for the great review! We're so glad that you feel valued and enjoy bringing your vehicle here. We enjoy helping you and all of our customers! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
JB
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JAMES B.
Post Falls, ID
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
verified customer Verified Customer
9
Category: Service
Very friendly service
Very friendly and courteous personnel able to answer any questions we had
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2022 01:33 PM

James, thank you for the 5 star review! We're so glad that you found our team to be friendly and informative! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
KC
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KEN C.
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2022
verified customer Verified Customer
10
Category: Service
Great Experience
Cole was efficient and knowledgeable as he understood my issue was safety related. The problem was solved in a short period of time and I was on my way.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2022 01:25 PM

Ken, thank you for the great review! We're so glad that Cole was able to help you out and get you safely back on the road! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customer Verified Customer
10
Category: Service
Good place to have service done.
Fast service done and a great lobby to wait for my truck while its being worked on
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2022 11:57 AM

Anonymous, thank you for the kind review! We're so glad that your service experience was fast and pleasant! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
CL
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CHESTER L.
Rathdrum, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
verified customer Verified Customer
10
Category: Service
GREAT PLACE TO HAVE WORK DONE
IT A VERY GOOD PLACE TO HAVE WORK DONE & TO BUY NEW PICKUPS
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2022 11:56 AM

Chester, thank you for the great review! We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
JH
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JAMES H.
Rathdrum, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
verified customer Verified Customer
10
Category: Service
Excellent service as usual
Excellent, quick service as expected. Friendly service staff and they remember me.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2022 11:53 AM

James, thank you for the excellent review! We're very proud of our staff and so glad that you've had good experiences with them! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
JH
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JESSICA H.
Dalton Gardens, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
verified customer Verified Customer
9
Category: Service
Quick and friendly
Staff were professional and friendly, service was quick.
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/31/2021 01:55 PM

Jessica, thank you for the 5 star review! We're so glad that you had a pleasant experience! Thank you for choosing Mike White Ford!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Hayden, ID
Ford F250
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/28/2021
verified customer Verified Customer
5
Category: Service
quick service but be careful with grease
This oil change was fast but did not rotate tires; Justified that they were good even wear still. However, there were 2 or 3 significant black grease/oil marks on my buck-colored door panel. They were very hard for me to remove - had to get out the Simple Green and a lot of 'elbow grease' to get them off.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/07/2022 11:49 AM

Anonymous, thank you for taking our call regarding your experience. We look forward to serving you again in the future!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2021
verified customer Verified Customer
10
Category: Service
Efficient, friendly, and professional
The service crew at Mike White Ford in CdA did a great job. My service advisor kept me notified and the work was completed quickly and professionally. I trust the Service Dept at Mike White Ford with my maintenance needs. Thanks guys!
Haley B. from Mike White Ford of Coeur d'Alene responded on 12/27/2021 10:25 AM

Anonymous, thank you for the great review! Also, thank you for putting your trust in our service team! We're very proud of them and glad that you've had good experiences with them!

Employees worked with
CP
Cole Patterson
Service Advisor
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