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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Cole Patterson
CP

Cole Patterson

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(773 reviews)
80

Reviews of Cole Patterson

Verified Customer
Coeur D Alene, ID
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2019
verified customer Verified Customer
Category: Service
Good place for Ford agency
Good place for Ford agency in this area. Service department very helpful. Only is that prices keep going up this year.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/28/2019 02:08 PM

We love happy customer! Thank you for taking the time to share your thoughts about our Service Department and its staff. We appreciate you choosing Mike White Ford and look forward to your next visit!


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
TP
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THOMAS P.
Rathdrum, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2019
verified customer Verified Customer
Category: Service
oil change
Oil change and rotation of tires completed quickly and within time specified. Waiting area was comfortable and clean.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/27/2019 04:29 PM

I'm glad to hear that our Service Department was able to get you in and out in no time! We understand how valuable your time is and we will always do whatever we can to make it a quick and smooth process. We look forward to your next visit Thomas. 



Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
ST
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SUSAN T.
Coeur D Alene, ID
Ford Expedition
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/26/2019
verified customer Verified Customer
Category: Service
service
Longer wait time than I expected
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/27/2019 12:26 PM

Thank you so much Susan, for taking the time to share your experience with us! We understand how much your time is, if you would please give me a call or send me an email, I would like to discuss this situation more. We appreciate you choosing Mike White Ford and look forward to seeing you again. 
 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
TW
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TERRY W.
Post Falls, ID
Ford Fiesta
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2019
verified customer Verified Customer
Category: Service
Service was professional
Service was handled in a professional manner. Work was explained to me before being performed and after the service they explained what they found.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/26/2019 02:02 PM

We love happy customers, Terry! Thank you for taking the time to share your thoughts about our Service Department and its staff. We look forward to your next regular maintenance visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
GF
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GARY F.
Coeur D'Alene, ID
Ford Expedition
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2019
verified customer Verified Customer
Category: Service
2003 Expedition Service
Got me right in and work completed as per time stated. Recommended do 90K items now (at 88K) as I do not put on many miles anymore and it may be a while until the rig goes back in. Done deal.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/22/2019 03:53 PM

We love happy customers, Gary! Thank you for taking the time to share your thoughts about our Service Department and its staff. We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
PL
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PATRICK L.
Gresham, OR
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/19/2019
verified customer Verified Customer
Category: Service
2018 Ford Explorer
Efficient
Courteous
Knowledgeable
Honest
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/20/2019 03:27 PM

Thank you so much Patrick, for this glowing review! We truly appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2019
verified customer Verified Customer
Category: Service
Efficient
Thank you for getting my oil change done so quickly!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/19/2019 03:50 PM

Thank you so much for taking the time to write this wonderful review! We understand how valuable your time is and we will always do whatever we can to make it a quick and smooth process. We look forward to your next visit. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
LN
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LINDA N.
Rathdrum, ID
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2019
verified customer Verified Customer
Category: Service
Oil change and check up
I just love this team of service group. I really like they care they give me each time I come in. Definitely a five star team Thanks
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/19/2019 10:36 AM

This is what we like to hear! Thank you so much Linda, for this amazing review and recommendation. We are pretty proud of our Service Team and it`s great to hear that you are proud of them as well. We appreciate you choosing Mike White Ford and look forward to your next visit. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
DB
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DOUGLAS B.
Pinehurst, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/14/2019
verified customer Verified Customer
Category: Service
Jeff is a Rock Star!
Had a wonderful time doing business with this dealership again! Friendly and courteous sales force. Getting to KNOW the guys who have been there for many years. Jeff is a wonderful addition to the team.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/15/2019 11:46 AM

Thank you so much Douglas, for this glowing review! We are pretty lucky to have Jeff apart of our Mike White Ford Family! Our goal is to not make you feel like a customer for a day but, a friend for a lifetime and we are glad to hear Jeff did that! We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
HW
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HELEN W.
Spirit Lake, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2019
verified customer Verified Customer
Category: Service
Awsome customer service!
As usual, all service department representatives were friendly, polite and knowledgeable.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/13/2019 01:02 PM

Thank you so much Helen for the 5 star review! We are very proud of the team we have in our Service Department! It's great to hear that their knowledge and collaboration really show through to you. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
JW
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JAMES W.
Coeur D Alene, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2019
verified customer Verified Customer
Category: Service
First scheduled oil change.
EZ appointment scheduled while I was at lunch. Clean bill of health given along with a free carwash voucher ! 1st class treatment.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/05/2019 02:31 PM

Thank you so much James, for this wonderful review about our Service Department! I`m so pleased to hear that you had a great experience. We appreciate you choosing Mike White Ford and look forward to your next visit. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2019
verified customer Verified Customer
Category: Service
Oil change and some small maintenace
Got me in and out in a timely and professional way.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/02/2019 12:14 PM

I'm glad to hear that our Service Department was able to get you in and out in no time! We understand how valuable your time is and we will always do whatever we can to make it a quick and smooth process. We look forward to your next visit. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford F-150
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/28/2019
verified customer Verified Customer
Category: Service
F-150 oil change
I've seen a change for the worse since the Ford dealership changed from Parker Ford to Mike White Ford. At Least in the service department.

Previous management was more professional and it didn't take as many to operate the department. I counted 10 men working behind the service counter, in which 5 were laughing and joking.

I initially called for an oil change and they could not get me in until the next week. I asked if I could get it changed by dropping my truck off in the 6:00 in the morning and pick it up at the end of the day. They said No, I have to have an appointment which wasn't available for a week.

Under Parker Ford, they would just have me drop it off at 6:00am on my way to work and they would usually have it done before noon for me to pick it up. No appointments necessary and I could get it done the very next morning from the day I called.

To much horseplay, unprofessional comments (even if they were to each other, if the public can hear them, it's unprofessional.

Cunstomer service was was unacceptable.
Not Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 02/28/2019 10:20 AM

Thank you so much for taking the time to rate and review our dealership! Although we try to build a culture of a cohesive work environment, we recognize our employee should be more productive and we appreciate you bringing this to our attention. If you could give us a call at 208-664-9215 and speak to our Service Manager Ed Baker so we can arranged for you to have a better experience next time. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
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