CP

Cole Patterson

Service Advisor
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(773 reviews)
80

JC
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JEFF C.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2019
verified customerVerified Customer
Category: Service
Oil change leads to battery change
As oil tech completed complimentary check of engine, brakes and tires, and found 1 of the 2 on board batteries was dead. That explained weird starting issues with the diesel truck. Had new battery installed with no installation charge. Starting problems gone.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/30/2019 09:48 AM

Jeff, thank you for the great review! We're sorry to hear about your starting problems, but we're so glad that we were able to identify the issue and help get everything working beautifully again. Thank you for giving us the chance to serve you and we look forward to serving you again in the future!


JR
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JORDAN R.
Hayden Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2019
verified customerVerified Customer
Category: Service
Incredible staff!!
Your service staff is always very welcoming and friendly... the best service I’ve ever had from a dealership or garage.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/30/2019 09:34 AM

Jordan, thank you so much for your excellent review! We're so proud to have been your best service experience! It was our pleasure to help you and your F150 and look forward to serving you in the future.


Verified Customer
WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2019
verified customerVerified Customer
Category: Service
Great service, nice people
Simple oil change today was timely everyone very nice.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/18/2019 08:04 AM

Thank you so much for your kind review! We're glad your oil change went well and hope to serve you again in the future at Mike White Ford.


MR
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MARCI R.
Kingston, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2019
verified customerVerified Customer
Category: Service
Service Department
I scheduled an oil change/tire rotation and I got in and out very quickly!!! Thank You
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/16/2019 08:59 AM

Marci, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!


MD
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MICHELE D.
Newport, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2019
verified customerVerified Customer
Category: Service
Service dept.
Very friendly and helpful
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/15/2019 08:06 AM

Michelle, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!


JR
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JOSEPH R.
Blanchard, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/12/2019
verified customerVerified Customer
Category: Service
Timely service
Only took an hour for my service.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/15/2019 08:01 AM

Joseph, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!


LW
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LESTER W.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2019
verified customerVerified Customer
Category: Service
Good quick service!
Good experience
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/10/2019 08:19 AM

We are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!


NH
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NANCY H.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2019
verified customerVerified Customer
Category: Service
Excellent Service!
As usual I received great service! This is the very best Ford store I've been to for service on my car. Very nice lounge to wait in while your vehicle is being serviced too! Thanks so much for the awesome service!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/08/2019 08:01 AM

Nancy, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!


HG
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HOLLY G.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2019
verified customerVerified Customer
Category: Service
knowledg
Great place to get work and service done on your vehicle. Great and knowledgable service technicians and service mechanics.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/08/2019 08:01 AM

Holly, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!


Verified Customer
Spokane, WA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/30/2019
verified customerVerified Customer
Category: Service
Disappointed
I was disappointed with the offer for my trade in. Plus they kept coming back with offer's on different trucks then I wanted and not telling me.
Not Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 07/01/2019 10:11 AM

We apologize that you had a less than satisfactory visit. Our goal is always to make sure that everyone gets a fair deal and sometimes we aren't able to make a proposition make sense, either for you or for us. The reason we showed you multiple options was to give you a broader range of payment options than a single vehicle. We find that most of our customers prefer having more information and more options so they can make the best informed decision for themselves. We'd like to have the opportunity to earn back your business and give you a better experience. If you are interested, please call (208) 664-9211 and ask for Bill Duvall or Nate Bligh, our assistant General Manager and General Sales Manager. We'd love to give you a 5 star experience. 


JS
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JAN S.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2019
verified customerVerified Customer
Category: Service
Always Pleased !
After replacing my rear brakes, there was a whining noise each time I slowed down. I took my Edge back in , the rooters were replaced and..... problem solved !
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/27/2019 05:01 PM

Jan, we are so thankful that you gave us the opportunity to serve you! We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!


Verified Customer
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2019
verified customerVerified Customer
Category: Service
Satisfied!
We had a scheduled oil change,on arrival were told when it would be done and the car was done as promised. Thank You
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/27/2019 08:20 AM

We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!


LP
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LITTLE P.
Post Falls, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/26/2019
verified customerVerified Customer
Category: Service
Brake rotars
I asked that rotates for brakes be turned only if needed. There was nothing in inspection report about condition of the rotars and why they needed turned. They were done and I wonder how if they really needed to be done?
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/27/2019 08:20 AM

Thank you for giving us your feedback. Your safety is our highest concern and I apologize that our communication was lacking. We would never do work that didn't need to be done and I apologize that that the need was not communicated properly with you. If you have any specific questions, please feel free to call our Service Manager Ed Baker at (208) 664-9211. We hope that you give us the opportunity to serve you in the future for a 5 star experience and appreciate you choosing to do business with us!


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Verified Customer
Post Falls, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2019
verified customerVerified Customer
Category: Service
Oil change, service and inspection.
Always prompt and efficient. Always very courteous.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/25/2019 11:54 AM

We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!


SS
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SANDY S.
Coeur D'Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2019
verified customerVerified Customer
Category: Service
Thank You Cole!
Really liked Cole, I was done within the hour. Thank you
Just a suggestion:
A sign that lets people know , while they are waiting, where the restroom is would be nice.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/25/2019 08:31 AM

Sandy, we are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us! Your suggestion is very interesting and we will certainly consider putting up a restroom sign. 


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Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2019
verified customerVerified Customer
Category: Service
Excellent - Everything done right and fast.
Very impressed with the amount of time it took to do everything. Reviewed everything with me so I knew what was done.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/25/2019 08:30 AM

We are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!


JS
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JANICE S.
Wallace, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/23/2019
verified customerVerified Customer
Category: Service
Service at 9:00 on June 21st.
The service work was fine, but please remove the telephone numbers listed as Cont, Bus, and Cell. I only have my home number listed, and was called on that number to tell me that my car was ready. I do not give out my cell number, as I often have it turned off. Janice Solum
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2019 08:11 AM

Janice - Thank you for reaching out to us on this matter. We're sorry that the phone fields were less than satisfactory and hope the rest of your visit went smoothly. I will make sure that the service department is aware of the situation and that the incorrect numbers are removed. We hope to ensure a 5-star experience in the next time that you bring your vehicle to us. Please let us know if there is anything else we can do - (208) 664-9211.


JG
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JAMES G.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2019
verified customerVerified Customer
Category: Service
Oil change & Tire Rotation- Glove box - Child door lock
They did a good job. They changed the oil and rotated the tires. Ordered the parts for the glove box.

Will schedule around July 15 for glove box and child lock repair.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2019 08:02 AM

James, we are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!


ES
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EVA S.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2019
verified customerVerified Customer
Category: Service
Service on 2016 F150
Friendly staff, especially Curley. Service was completed in a timely manner.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2019 08:02 AM

Eva, we are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us! Curly is a highly valued team member and I will pass your kind words along to him.


DL
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DAVE L.
Greenacres, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2019
verified customerVerified Customer
Category: Service
Service to my 2017 mustang gt was just what I wanted.
They were friendly, quick, and with no worries. I didn't get the run a round and wanted to sell me extra stuff. Thank you!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/24/2019 08:01 AM

Dave, we are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

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