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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Cole Patterson
CP

Cole Patterson

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(773 reviews)
80

Reviews of Cole Patterson

HB
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HENRY B.
Newman Lake, WA
Lincoln MKX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
verified customerVerified Customer
Category: Service
Mike White Ford of Coeur d/Alene
Work on our auto is always taken care of great. No problems ever.
Keep up the good work.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/20/2019 10:30 AM

Henry, we are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with
CP
Cole Patterson
Service Advisor
JH
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JERRY H.
Post Falls, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/20/2019
verified customerVerified Customer
Category: Service
Good people good service
Service with a smile. On time and on error free
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/20/2019 08:13 AM

Jerry, we are so glad to hear that you had a great experience and thank you for the excellent review of Mike White Ford. We look forward to serving you in the future and appreciate you choosing to do business with us! We hope that your next experience with us will be 5 star perfection!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
verified customerVerified Customer
Category: Service
Service car
Always a good experience
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/20/2019 08:11 AM

We are so glad to hear that you had a great experience and thank you for the excellent review. We look forward to serving you in the future and appreciate you choosing to do business with us!

Employees worked with
CP
Cole Patterson
Service Advisor
LP
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LARRY P.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2019
verified customerVerified Customer
Category: Service
Service
The service team is fast and very courteous!!
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/20/2019 08:09 AM

Larry, we are so glad to hear that you had a great experience and thank you for the excellent review. We look forward to serving you in the future and appreciate you choosing to do business with us! We will pass your kind words onto our service department!

Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Dillingham, AK
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2019
verified customerVerified Customer
Category: Service
Fast and flexible
Pretty hard not to come back here. Fast and thorough service. They got me done in time for me to pick up my dad at the eye clinic.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/20/2019 08:08 AM

We are so glad to hear that you had a great experience and thank you for the excellent review. We look forward to serving you in the future and appreciate you choosing to do business with us! 

Employees worked with
CP
Cole Patterson
Service Advisor
DS
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DAVID S.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2019
verified customerVerified Customer
Category: Service
Warranty work
While in for an oil change the dealership found a damp area under my oil pan and they felt the pan gasket needed to be changed. It was covered under warranty and the repair work scheduled. The process was easy and I was treated well as always. I’ll know later if the new gasket is holding.
Recommended
Haley B. from Mike White Ford of Coeur d'Alene responded on 06/18/2019 03:04 PM

David, we are so glad to hear that you had a great experience and thank you for the excellent review. We look forward to serving you in the future and appreciate you choosing to do business with us! We've got full confidence in the new gasket but if you need any further assistance, don't hesitate to call us at (208) 664-9211!

Employees worked with
CP
Cole Patterson
Service Advisor
DC
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DON C.
Hayden, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2019
verified customerVerified Customer
Category: Service
Mike White' s team made it right.
Thanks to Nate, Tim, and Tyler for their outstanding professionalism working to get me a great deal.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/08/2019 09:17 AM

This is what we like to hear! Thank you Don, for taking the time to share your experience with us! We appreciate you choosing Mike White Ford and we can not wait to see you again! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
ED
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ERIC D.
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2019
verified customerVerified Customer
Category: Service
great service department
Went to get a small issue fixed and they got it done in less time than expected, also got a quote for wheels and tires for way less than everyone else!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/07/2019 04:55 PM

This is what we like to hear! Thank you so much Eric, for taking the time to write such a wonderful review! We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
MC
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MARY C.
Rathdrum, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
verified customerVerified Customer
Category: Service
Great place
Was in and out within an hour for my oil change and vehicle check. The staff is great, and the waiting area is very comfortable.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 06/07/2019 01:51 PM

Thank you Mary, for leaving us a great review! We are incredibly happy to hear that you enjoyed our waiting area and have a great experience with our Service Department. We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
RC
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REX C.
Dalton Gardens, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
verified customerVerified Customer
Category: Service
1st lof
My first LOF on my new Explorer. They treated myself and my new vehicle with great care.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/31/2019 11:53 AM

This is fantastic to hear! Thank you so much Rex, for this 5 star review and recommendation. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
EW
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ELLEN W.
Coeur D Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2019
verified customerVerified Customer
Category: Service
great service
Friendly, attention to detail, respectful.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/31/2019 11:51 AM

We love happy customers, Ellen! Thank you so much for taking the time to share such kind and thoughtful words about our dealership! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2019
verified customerVerified Customer
Category: Service
Professional service
I have had a very good experience with Mike White Ford. The employees I’ve dealt with are professional and listen to my concerns.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/30/2019 11:44 AM

We love happy Customers! I`m pleased to hear that you had a "very good experience" with us! We appreciate you choosing Mike White Ford and hope you have a fantastic weekend! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
HW
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HELEN W.
Spirit Lake, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2019
verified customerVerified Customer
Category: Service
Great service team
As usual, my recent service appointment was handled promptly and professionally. Your service department is the best!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/30/2019 10:55 AM

We think you are the best Helen! Thank you so much for taking the time to write such thoughtful words about our dealership! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2019
verified customerVerified Customer
Category: Service
Outstanding Service...!
I completely Trust the Service Dept, they are Always Friendly and leave no stone unturned when explaining things. Thank You... ?
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/29/2019 03:45 PM

Wow, thank you so much for this glowing review about our Service Department! This review and recommendation means a lot to out team! We appreciate you choosing Mike White Ford and look forward to your next visit! 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
LT
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LORRI T.
Post Falls, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2019
verified customerVerified Customer
Category: Service
Recent visit
Customer service. I am listened to about my concerns.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/29/2019 03:33 PM

We love happy customers Lorri! Thank you so much for taking the time to share such kind word about our Dealership! We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
DB
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DENNIS B.
Coeur D Alene, ID
Lincoln MKZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2019
verified customerVerified Customer
Category: Service
All good.
Had oil changed. Was less than I was told it would be. Thet did a full inspection of my car, and I was told it was in great condition. Great bunch of people.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/29/2019 01:29 PM

This is what we like to hear! Thank you so much Dennis, for taking the time to write such kind and thoughtful words about our Service Department. We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2019
verified customerVerified Customer
Category: Service
Ford Service
very easy, timely and well done.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/25/2019 04:52 PM

We know how valuable your time is, and we try our best to get you in and out as quickly as we can. We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
JS
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JAN S.
Hayden, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2019
verified customerVerified Customer
Category: Service
Always Pleased !
As always, the staff was courteous, helpful, and honest.
I trust them with my Ford Edge and have for the past 6 years.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/25/2019 04:51 PM

This is what we like to hear! Jan, thank you so much for making our day with this awesome review! We appreciate you choosing Mike White Ford and look forward to seeing you and your Edge again! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
GE
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GREG E.
Post Falls, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2019
verified customerVerified Customer
Category: Service
Great Service
Customer desk was friendly quick to check my F150 in and find me when it was ready.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/24/2019 04:39 PM

We love happy customers, Greg! Thank you so much for taking the time to share your thoughts about our Service Department. We appreciate you choosing Mike White Ford and we look forward to seeing you again. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
MM
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MARILYN M.
Rathdrum, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/23/2019
verified customerVerified Customer
Category: Service
Curly has always helped
We have bought auto from here for the past fifteen years
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/23/2019 05:15 PM

Thank you so much Marilyn, for this wonderful review about Curly! I`m glad to hear that Curly has helped you with all of your needs the past 15 years. We appreciate you choosing Mike White Ford and look forward to your next visit. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
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