Business Solutions
SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Cole Patterson
CP

Cole Patterson

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(773 reviews)
80

Reviews of Cole Patterson

Verified Customer
Coeur D Alene, ID
Ford Focus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2019
verified customerVerified Customer
Category: Service
Great place to get service on my vehicle
The employees are grear, very friendly and helpful
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/23/2019 04:29 PM

This is lovely to hear! Thank you so much for taking the time to write such a wonderful review about our dealership. We appreciate you choosing Mike White Ford and hope you have a great week. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
JH
gravatar
JOHN H.
Coeur D'Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2019
verified customerVerified Customer
Category: Service
Quality Service
After several visits the service department has definitely improved. Good job guy's and gal's !
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/23/2019 04:23 PM

Thank you so much for these kinds words about our Service Department John!  We appreciate you choosing Mike White Ford and look forward to your next visit! 



Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Rathdrum, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2019
verified customerVerified Customer
Category: Service
Everyone is welcoming and helpful!
Outstanding company and employees
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/23/2019 09:56 AM

We love happy customers! Thank you so much for this glowing review about our dealership! We appreciate you choosing Mike White Ford and look forward to your next visit! 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
KJ
gravatar
KATHY J.
Priest River, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2019
verified customerVerified Customer
Category: Service
pleasant and comfortable
we were comfortable while our car was being serviced. the staff are friendly and answered all questions we had.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/20/2019 04:52 PM

I`m so glad to hear that you had a "pleasant and comfortable" experience with us! Thank you so much Kathy, for taking the time to write such kind words about our dealership. We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
AM
gravatar
ANN M.
Hayden, ID
Ford C-Max Energi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2019
verified customerVerified Customer
Category: Service
Easy check in, fast service!
I was pleasantly surprised at how quick and easy it was to check in and leave my truck, and even more surprised all the work was completed in such a timely manner. I was back on the road the same day! Good job!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/20/2019 01:34 PM

This is what we like to hear! Thank you so much Ann, for taking the time to give us a 5 star review and recommendation! We appreciate you choosing Mike White Ford and look forward to your next visit! 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
JP
gravatar
JAMES P.
Post Falls, ID
Ford Transit Wagon
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2019
verified customerVerified Customer
Category: Service
In and out
I got my winter tires taken off and an oil change. Great experience. Was quick. Efficient. And they didn't try to sell me a bunch of add-ons I didn't need. We'll be back!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/16/2019 05:13 PM

Thank you so much James, for this amazing review! It`s great to hear you had a pleasant experience. We appreciate you choosing Mike White Ford and look forward to your next visit! 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
AP
gravatar
ALAN P.
Post Falls, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2019
verified customerVerified Customer
Category: Service
Oil change
On time
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/12/2019 05:17 PM

Thank you so much for the 5 star rating and review Alan! We appreciate you choosing Mike White Ford and look forward to your next visit! 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Athol, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2019
verified customerVerified Customer
Category: Service
Oil change tire rotation
Timely and pleasant people
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/12/2019 04:54 PM

We love happy customers! We appreciate you choosing Mike White Ford and look forward to your next visit! 



Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
MS
gravatar
MICHAEL S.
Mead, WA
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2019
verified customerVerified Customer
Category: Service
Oil change
That's where I bought the truck from. Good place to buy.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/09/2019 02:11 PM

Thank you so much Michael, for these kinds words about our dealership! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
CR
gravatar
CHARLES R.
Spokane, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/06/2019
verified customerVerified Customer
Category: Service
Routine service
Courteous service
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/06/2019 02:52 PM

Thank you so much Charles, for this 5 star review! We really appreciate you choosing Mike White Ford and look forward to your next visit. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Lewiston, ID
Ford Mustang
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2019
verified customerVerified Customer
Category: Service
Great people great service
Every part of the trip was great from the people to building itself and the environment it brought with it I’d highly recommend this place to anyone who needs anything done from getting a battery replaced to having a new engine installed.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/04/2019 05:20 PM

Wow, thank you so much for this glowing review! It`s great to hear no matter which department you went to, you had a pleasant experience! We appreciate you choosing Mike White Ford and look forward to seeing you again. 



Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Hayden, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/04/2019
verified customerVerified Customer
Category: Service
people and service
Very efficient and nice to work with.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/04/2019 04:27 PM

Thank you so much for this 5 star review! We appreciate you choosing Mike White Ford and look forward to your next visit! 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
AH
gravatar
ALEX H.
Coeur D Alene, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2019
verified customerVerified Customer
Category: Service
New Ownwership continues to deliver-
The service and personnel continue to be excellent under the new ownership. Keep up the great work!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/03/2019 04:51 PM

This means so much to us Alex! Thank you for taking the time to share your thoughts with us. We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
CS
gravatar
CHRISTINE S.
Coeur D'Alene, ID
Ford C-Max Energi
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2019
verified customerVerified Customer
Category: Service
Great Sevice
Great Service, in my mind, must include respectful attitude, and a willingness to make things right if necessary. Mike White Ford employees offer this consistently, beginning with a friendly, profession check-in experience, followed by a shuttle ride with driver, LouGene. Her sunny spirit contributes to a great morning experience. (I know she'll forgive me if I misspelled her name). I'm sure I'm not the only customer who treasures her.
Mike Ford is a swell guy, he and has "gone the extra mile" for me when my car had repeated problems. He immediately offered a rental car at his expense. I have seen how he greets his employees in the mornings: it is apparent that he treasures every one of them. I like giving my business to people who are great bosses like Mike White. We need more of them in this world.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/03/2019 11:53 AM

Wow, thank you so much Christine, for this glowing review! We appreciate you taking the time to share your thoughts about Mike White and Lou! They both are amazing and we are happy to see you think so as well. We appreciate you choosing Mike White Ford and look forward to your next visit! 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
WT
gravatar
WILLIAM T.
Coeur D'Alene, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2019
verified customerVerified Customer
Category: Service
It's a great band of Brothers
As always I was in for a oil change and they did a great job but as a few weeks passed and the snow melted I discovered a oil leak so when I talked to a friend of mine Scotty he suggested I bring it in so he could check it out and he discovered that the oil plug was stripped out and slightly leaking... so they did a quick swap out of plugs and I was on my way...no charge... Great job guys... that's what keeps me coming back ?
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/02/2019 05:00 PM

We love happy customers, William! I`m pleased to hear that you had a fantastic experience and that Scotty was able to take care of the issue. We appreciate you choosing Mike White Ford and look forward to  your next visit! 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
CH
gravatar
CHARLES H.
Sandpoint, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2019
verified customerVerified Customer
Category: Service
Fast and efficient.
Drove in, no waiting, car ready in less than an hour.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/02/2019 04:56 PM

We understand how valuable your time is and we will always do whatever we can to make it a quick and smooth process. We look forward to your next visit and thank you for the great review Charles! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Post Falls, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/29/2019
verified customerVerified Customer
Category: Service
Fast, friendly service
Thanks!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/29/2019 04:20 PM

Thank you for taking the time to share your thoughts about our Service Department! We appreciate you choosing Mike White Ford and look forward to seeing you again. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
AC
gravatar
ANTHONY C.
Rathdrum, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2019
verified customerVerified Customer
Category: Service
Service matters
You would think Hamilton service department is excellent friendly and very competent.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/29/2019 04:19 PM

Thank you so much Anthony, for this glowing review! We truly appreciate you taking the time to share your experience and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
Verified Customer
Post Falls, ID
Ford F-150
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/28/2019
verified customerVerified Customer
Category: Service
Good service
Good service, quick respone.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/28/2019 03:37 PM

We are pleased to hear that our service is always meeting your high expectations! Thank you for taking the time to share your thoughts with us. We look forward to your next service visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
gravatar
Verified Customer
Post Falls, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2019
verified customerVerified Customer
Category: Service
quick and easy
In and out in no time
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 03/28/2019 03:37 PM

We are pleased to hear that you were in and out in no time! We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.