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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Cole Patterson
CP

Cole Patterson

Service Advisor
Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(773 reviews)
80

Reviews of Cole Patterson

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Verified Customer
Hayden, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/22/2019
verified customerVerified Customer
Category: Service
service
The Service Advisers
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/23/2019 04:45 PM

Thank you very much for this 5 star review and recommendation. We appreciate you choosing Mike White Ford and hope you have a fantastic weekend. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
SP
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SCOTT P.
Coeur D'Alene, ID
Ford Super Duty F-350 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2019
verified customerVerified Customer
Category: Service
F350 Diesel
Were able to squeeze my truck in on short notice to get oil changed and computer settings adjusted before an upcoming road trip.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/23/2019 02:53 PM

This is wonderful to hear, Scott! Thank you so much for taking the time to write this 5 star review! We appreciate you choosing Mike White Ford and hope you have a safe and fun road trip!

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
JD
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JOHN D.
Priest River, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2019
verified customerVerified Customer
Category: Service
Friendly
Every contact at the dealership is first rate.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/21/2019 03:54 PM

Thank you so much John, for taking the time to share your thoughts about our dealership! Our goal is to make you a friend for a lifetime, not just a customer for a day. We appreciate you choosing Mike White Ford and look forward to seeing you soon.


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
CM
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CHARLES M.
Coeur D Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2019
verified customerVerified Customer
Category: Service
First service of our new F150
Quickly scheduled and performed oil and tire rotation.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/15/2019 05:29 PM

Thank you so much Charles, for this fantastic review! We appreciate you choosing Mike White Ford and look forward to your next visit!



Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
EG
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EDWIN G.
Hayden, ID
Ford Super Duty F-250 SRW
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
verified customerVerified Customer
Category: Service
Excellent service
Mike White Ford makes getting your car serviced convenient, and easy. Their staff is always very friendly, and their facility is very nice.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/15/2019 05:26 PM

We love happy customers, Edwin! Thank you so much for this glowing review about our Service Team. We appreciate you choosing Mike White Ford and look forward to your next visit!


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
CW
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CHRIS W.
Coeur D Alene, ID
Toyota RAV4
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/14/2019
verified customerVerified Customer
Category: Service
Great
Helpful,courteous and did great job
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/14/2019 05:17 PM

This is what we like to hear! Thank you so much for this 5 star review and recommendation. We appreciate you choosing Mike White Ford and look forward to seeing you again. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
MM
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MICHAEL M.
Athol, ID
Ford Super Duty F-250 SRW
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/10/2019
verified customerVerified Customer
Category: Service
Expensive
Went in for LOF that alone cost $89.95 found I needed a new air filter and at 55,000 miles I understand that cost $34.42. Said my rear brakes needed to be changed cost estimate for parts and labor would be $571.88. The last time I was in they indicated green status now red I drove this very little approx. 5,000 miles since last check. Told me next service would need to have differentials serviced and again I understand that told me approximate price but did not get that estimate but expensive. I noticed that from the conversations people were having with the service staff everyone had additional costs to whatever work they were having done. It makes me rather suspicious that the staff is under orders or a requirement to add to the persons bill.
I'm not sure if I would recommend this business or not, when I have my tires rotated at Les Schwab I'll ask them to check the brakes and provide me with a price quote.
Not Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/10/2019 05:07 PM

We appreciate you writing this review Michael. I apologize for any inconveniences we caused during your service visit. Chelsea White (Service Manager) will be giving you a call, Monday afternoon to discuss this matter. We appreciate you choosing Mike White Ford and look forward to speaking with you. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
VK
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VICKIE K.
Clarkston, WA
Ford Focus
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/09/2019
verified customerVerified Customer
Category: Service
Service department very nice.
Sales and finance dept very bad. Rude negative and just a bad experience.
Not Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/09/2019 05:27 PM

Thank you so much for taking the time to share your experience with us Vickie. If you would not mind giving me a call when you are free, I would like to discuss how we can move forward and grow as a company.  We appreciate your feedback and look forward to hearing from you. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
EH
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EDWIN H.
Coeur D'Alene, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/08/2019
verified customerVerified Customer
Category: Service
The verdict is still out.
While this trip was pleasant, although it was s simple service ... I've still a great many that have not been including the fleecing I took when 'coerced' into a maintenance agreement at the time of purchase. Which will forever, unless honored in the spirit it was sold to me, will result in my active passion to forever NOT recommend buying a vehicle from your operation. And yes ... I would encourage someone of consequence to call me to discuss that 'maintenance package' ... if you've the brass to do so.
Not Recommended
Employees worked with
CP
Cole Patterson
Service Advisor
CW
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CARL W.
Hayden, ID
Nissan Frontier
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2019
verified customerVerified Customer
Category: Service
Oil change, tire rotation and new wiper blades
Folks are very nice. Technician was thorough and helpful. I waited for my vehicle and found the waiting area to be very comfortable. Free WIFI is cool. You all are great. I’ll keep coming back. Thanks!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/08/2019 05:25 PM

Well Carl, we think you are great! I`m pleased to hear that you enjoyed our waiting room, wifi and your visit! We appreciate you choosing Mike White Ford and look forward to your next visit! 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
JW
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JEFFEREY W.
Coeur D'Alene, ID
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2019
verified customerVerified Customer
Category: Service
Oil Change
Made on line appointment to have oil changed in vehicle we purchased from Mike White last fall. This was the first change and it was very pleasant. We were a little early and they got us in right away. The service technician said it would about an hour, but in fact was done earlier. It was a painless experience . Thank you
Recommended
Employees worked with
CP
Cole Patterson
Service Advisor
CA
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CHRISTINA A.
Hayden, ID
Ford Edge
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2019
verified customerVerified Customer
Category: Service
Great customer service
Great customer service! Appt made, a reminder sent and they are attentive and care about their customers!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/08/2019 05:17 PM

This is what we like to hear! Thank you so much Christina, for this amazing review! We appreciate you choosing Mike White Ford and look forward to your next visit! 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
HF
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HELEN F.
Coeur D'Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2019
verified customerVerified Customer
Category: Service
Cole was great
Cole was great explaining everything to me. My 2011 Ford Escape was serviced in a timely manner.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/04/2019 01:30 PM

This is great to hear Helen! Thank you so much for this amazing review about Cold and our Service Team! We appreciate you choosing Mike White Ford and look forward to seeing you again. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
TC
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TIM C.
Newport, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2019
verified customerVerified Customer
Category: Service
Oil change
Fast service!
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/04/2019 01:24 PM

Thank you so much for this amazing review Tim! We appreciate you choosing Mike White Ford and look forward to seeing you again. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
RW
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ROBERT W.
Coeur D'Alene, ID
Ford EXPL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2019
verified customerVerified Customer
Category: Service
Serviice
Good service
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/02/2019 05:21 PM

Thank you so much Robert, for this 5 star review and recommendation. We appreciate you choosing Mike White Ford and look forward to your next visit. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
PB
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PAMELLA B.
Hayden, ID
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2019
verified customerVerified Customer
Category: Service
Oil change
Great service
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/27/2019 04:29 PM

Thank you so much Pamella, for being a great customer/friend! We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
DM
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DENNIS M.
Coeur D Alene, ID
Ford Mustang
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2019
verified customerVerified Customer
Category: Service
Friendly people
Customer care means my vehicle was serviced well, and customer service was handled professionally with a friendly attitude.
You get a 5 Star rating from me on both.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/25/2019 05:29 PM

We don`t want to make you a customer for a day Dennis, we want to make you a friend for a life! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
DL
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DONALD L.
Post Falls, ID
Ford Mustang
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2019
verified customerVerified Customer
Category: Service
change oil in my mustang
The process was done without any problems and the mustang had no leaks
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/25/2019 05:22 PM

This is what we like to hear! Thank you so much Donald, for this 5 star review and recommendation! We appreciate you choosing Mike White Ford and look forward to your next visit!

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
DB
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DAVID B.
Hayden, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/24/2019
verified customerVerified Customer
Category: Service
Great Service!
Great service so that's why I keep coming back. :-). Staff is courteous and appointments on time.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/25/2019 04:58 PM

This is what we like to hear! Thank you so much David, for this glowing review! We really enjoy having you as a part of our Mike White Ford family and we look forward to seeing you again. 

Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
DH
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DANIEL H.
Hauser, ID
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/23/2019
verified customerVerified Customer
Category: Service
Prompt and efficient service
I'm always treated well. The service rep. always covers the areas covered in the service and lets me know if there are any concerns like the mount of brake pad that is remaining, etc.
Recommended
Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 04/25/2019 04:44 PM

Thank you so much Daniel, for these wonderful words about our Service Department. We are glad to hear that all of our rep treat you well, we always try to make you feel at home.  We appreciate you choosing Mike White Ford and look forward to seeing you again. 


Mallory Gregson 

 Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com 

(208)-664-9211
Employees worked with
CP
Cole Patterson
Service Advisor
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