Cole Patterson

Anonymous, thank you for speaking with us on the phone. We're grateful for the feedback and apologize for the challenges that you encountered. We hope that the free oil change will lead to a much more positive experience for you in the future. We care deeply about our customers and want you to feel comfortable and confident in your vehicle needs. We look forward to serving you again in the future.

Jack, thank you for leaving this honest review. We're so glad that we were able to reach out to you and thank you for giving us the opportunity to solve your situation. Hopefully we will have the opportunity to serve you again in the future!

Alfred, thank you so much for letting us know about this issue. We said so on the phone as well, but we would like to apologize again for this incident. I can assure you that this is an incredibly rare oversight and our teams will be reviewing proper procedures to make sure that rare or not, this never happens again. If you change your mind and would like us to come and clean your garage floor, please do not hesitate to contact us. 

Anonymous, please accept our sincere apologies on this matter. I'm going to have one of our service managers reach out to you directly to express our apologies and we will be discussing this situation as a team so that we can figure out what went wrong and how we can avoid this happening in the future. Thank you so much for reaching out and letting us know!

Anonymous, thank you for taking our call so that we could discuss your experience. We appreciate you taking the time and know that we took your concerns to heart. We hope that we have the opportunity to serve you again in the future!

James, we're sorry that we weren't able to diagnose your door issue during your oil change. While we always want to meet and beat expectations, we don't always have the ability to go above and beyond. If we had an open diagnostic appointment when you brought up the issue, we would have happily have taken a look however all of our technicians were actively working on other customer's vehicles. We want to do the best possible job for all of our customers, including yourself, meaning that we want to make sure that we do an accurate diagnosis of your vehicle while respecting the schedules of our other customers. We are more than happy to schedule a diagnosis and can promise to get you in within the next two weeks. Please call (208) 664-9211 and ask for Kevyn, our assistant service manager. Thank you and we look forward to serving you again in the future.

Anonymous, we left a message on your phone to discuss this issue. We'd love to address this issue and get your input on it. Please call Ed Baker or Cole Patterson at 208 664-9211. We're so sorry that we didn't meet your or our expectations, as our goal is usually an hour or less. 

Marian, thank you for your honest review. Thank you for speaking with us on the phone as well. Again, we're very sorry about the floor protector. We agree - the little things are what sets a dealership apart and we dropped the ball on one of them. Thank you for your understanding. We hope to see you again in the future where we can improve upon your experience. 

We apologize that you had a less than satisfactory visit. Our goal is always to make sure that everyone gets a fair deal and sometimes we aren't able to make a proposition make sense, either for you or for us. The reason we showed you multiple options was to give you a broader range of payment options than a single vehicle. We find that most of our customers prefer having more information and more options so they can make the best informed decision for themselves. We'd like to have the opportunity to earn back your business and give you a better experience. If you are interested, please call (208) 664-9211 and ask for Bill Duvall or Nate Bligh, our assistant General Manager and General Sales Manager. We'd love to give you a 5 star experience. 

Thank you so much for taking the time to rate and review our dealership! Although we try to build a culture of a cohesive work environment, we recognize our employee should be more productive and we appreciate you bringing this to our attention. If you could give us a call at 208-664-9215 and speak to our Service Manager Ed Baker so we can arranged for you to have a better experience next time. 

Anonymous, thank you for reaching out to us about this issue. We are working on stream lining the paperwork side of the process and welcome your feedback.