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DENNIS T ADKINS

Huffines Hyundai Plano
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(59 reviews)
65

Reviews of DENNIS T ADKINS

Verified Customer
Richardson, TX
2021 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2021
verified customerVerified Customer
10
Category: Service
Maintenance service
Hope with my service
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/04/2021
Service Type: Maintenance
0
Category: Service
Bad service
Was horrible
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/04/2021 11:37 AM

Im extremely sorry to see your previous visit didn't go as expected. I attempted to reach you. Please call me so we can better understand what went wrong and what we can do to make it right. 

Brandon Henson Service Director 972-867-5000
Employees worked with
DA
DENNIS T ADKINS
SS
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Suradet S.
Plano, TX
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/04/2021
Service Type: Repair
verified customerVerified Customer
9
Category: Service
Diagnostics
I liked the way the service advisors worked together for a better experience for your customers. I would hope that the technicians work together like the advisors for a better customer experience. I did not get that impression on my first visit.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/04/2021 07:43 AM

Thank you very much for taking the time to share your experience and having the patience and understanding. We truly appreciate your family's business and will continue to strive to put our customers experience above anything else. Thank you again and let me know if theres anything we can ever do for you. 

Brandon Henson Service Director 972-867-5000
Employees worked with
DA
DENNIS T ADKINS
FA
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Frances A.
TX
2018 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/02/2021
Service Type: Maintenance
verified customerVerified Customer
7
Category: Service
Just ok Not entirely
Told the staff member about the car bucking at stop and go. They found no problem but the problem persists.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/04/2021 10:19 AM

I am extremely sorry to hear about an issue we failed to address when you were here for routine maintenance. I just left you a voice mail and I hope we can get together soon. I am sure we can get everything resolved for you. Please call me when you have some time. Thank you. 

Brandon Henson Service Director 972-867-5000
Employees worked with
DA
DENNIS T ADKINS
DK
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Donald K.
Wylie, TX
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Fast service, even car was washed. Looked new.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/01/2021 08:28 AM

Thank you so much for the great review. We really appreciate it. 

Brandon Henson Service Director 972-867-5000
Employees worked with
DA
DENNIS T ADKINS
DM
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Dawn M.
Dallas, TX
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
First time maintenance work
Service dept was attentive, courteous and friendly. Process worked like a fine tuned machine.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 10/02/2021 08:20 AM

Thank you for your business. We really appreciate it and look forward to taking care of you in the future. 

Brandon Henson Service Director 972-867-5000
Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Wylie, TX
2021 Hyundai Sonata Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
verified customerVerified Customer
10
Category: Service
Craig Ellis
Took care of me like no other dealership. In and out fast.

Thanks Craig!
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
09/24/2021
Service Type: Maintenance
5
Category: Service
Overpromising
Brought my car into service no appointment. Awesome timing on getting me in and out. I asked before my car was taken if they’d wash it. I was told yes. They did not clean my car. It was actually dirtier after I got it. Set the expectation for your clients please.
CRAIG E., SERVICE MANAGER from Huffines Hyundai Plano responded on 09/24/2021 12:31 PM

Roberto I apologize for our wash being down during your visit. We will make it up to you next visit. Thanks Craig

Employees worked with
DA
DENNIS T ADKINS
CS
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Christopher S.
Richardson, TX
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/14/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Always excellent!
The overall quality of service was outstanding. The staff person with whom I dealt was knowledgeable and kept me informed throughout the analysis process. Also, he made sure to check that the required replacement parts were under warranty. Terrific! Thanks
BRANDON H., Service Director from Huffines Hyundai Plano responded on 09/17/2021 11:13 AM

Thank you so much for allowing us the opportunity to serve you. We really appreciate the wonderful comments. 

Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Plano, TX
2021 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/19/2021
Service Type: Maintenance
verified customerVerified Customer
4
Category: Service
Good customer service. Poor waiting room conditions and long wait time.
Good customer service. Poor waiting room conditions and long wait time.
MATTHEW L. from Huffines Hyundai Plano responded on 09/15/2021 07:05 AM

Good Morning,

Thank you for taking the time to discuss with me your service experience. We look forward to serving you in the future.

Kind Regards,

Matt Levandowski 
469-768-7007

Employees worked with
DA
DENNIS T ADKINS
Verified Customer
Plano, TX
2006 Hyundai Sonata
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/26/2021
verified customerVerified Customer
8
Category: Service
Excellent Service
We have received excellent service on our Sonata from Huffines for 8 years.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/14/2021
Service Type: Maintenance
7
Category: Service
Follow up service thwarted.
The scheduled work was completed. Additional work of a needed wheel alignment was offered at that time but my schedule would not allow. The next week I attempted to schedule it . I was told the soonest I could have the alignment done was in 2 months. Needless to say I was totally surprised and the scheduler had no explanation. I was able to get the service at a respected shop in 2 days.
BRANDON H., Service Director from Huffines Hyundai Plano responded on 08/24/2021 03:16 PM

Neil,

I am so sorry to hear about your experience. I am reaching out to you now to see how we can get this corrected. 

Employees worked with
DA
DENNIS T ADKINS
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