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DUNCAN CONNORS

Pohanka Hyundai
Overall Rating
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(24 reviews)
59

Reviews of DUNCAN CONNORS

Verified Customer
Cheverly, MD
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excellent Customer Service
As always, I received excellent customer service. My service advisor (Jacqueline) kept me updated throughout the entire process. I appreciate her attentiveness and care.
DAVID P. from Pohanka Hyundai responded on 09/28/2021 10:28 AM

Thank you!!

Employees worked with
DC
DUNCAN CONNORS
RL
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Ronald L.
Oxon Hill, MD
2013 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Service maintenance
All personnel were very professional and knowledgeable about my situation.
DAVID P. from Pohanka Hyundai responded on 08/28/2021 05:29 AM

Thank you for the great feedback.

Employees worked with
ST
Sean Tolton
ASM
DC
DUNCAN CONNORS
MC
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Mack C.
Waldorf, MD
2012 Hyundai Genesis
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/24/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Excellent Customer Service
Ms Jacqueline in the Service Department is one of the best customer reps that I have ever come across. Very professional and courteous.
DAVID P. from Pohanka Hyundai responded on 08/26/2021 01:04 PM

Thank you for the kind comments!

Employees worked with
DC
DUNCAN CONNORS
Verified Customer
Washington, DC
2021 Hyundai Tucson
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/24/2021
Service Type: Repair
verified customerVerified Customer
0
Category: Service
Help please
They never have rental vehicles for long waits. They never clean the inside of your vehicle for to COVID-19 precautions.
DAVID P. from Pohanka Hyundai responded on 08/24/2021 12:19 PM

Thank you for providing us feedback on your concerns. I will reach out for more info later.

Employees worked with
DC
DUNCAN CONNORS
JG
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Jairus G.
Upper Marlboro, MD
2021 Hyundai Palisade
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/10/2021
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Time quoted
Appointment time was 8 am, arrived at 7:50. Was told the wait was 3.5 hours. huh? What is the point of an appointment. I only waited 86 minutes instead of the 3.5 hours quoted time.
DAVID P. from Pohanka Hyundai responded on 08/10/2021 01:03 PM

Thank you for the score and feedback! I will reach out to help claify our process here at Pohanka Hyundai

Employees worked with
WB
WILL BISHOP
DC
DUNCAN CONNORS
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