Business Solutions
SureCritic / Hyundai Dealer / St. Charles Hyundai / DON MCELREA
DM

DON MCELREA

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(188 reviews)
58

Reviews of DON MCELREA

DH
gravatar
Donald H.
Dellwood, MO
2019 Hyundai Santa Fe
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/11/2019
Service Type: Repair
verified customerVerified Customer
Category: Service
Incomplete service
O. K.
Recommended
Bob R. from St. Charles Hyundai responded on 10/14/2019 07:05 AM

Thank you for your survey ! i appoligize if the explanation was not clear,.the testing we performed only showed in history an intermittent mis fire.no current data or problems at that time.we proceded to reset computer and clear data and retest still al, ok.any further questions feel free to call me at 636-441-4481 x169 thank you

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
AS
gravatar
Amber S.
Saint Peters, MO
2013 Hyundai Elantra
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Very Expensive
Very Expensive to replace front brakes, and after tire rotation my car sounds like an airplane. It is extremely loud.
Recommended
Bob R. from St. Charles Hyundai responded on 05/02/2017 01:21 PM

Thank you for your business ! we greatly appreciate you !
let me know when you have time to check airplane noise it would
be my pleasure to take care of any concerns you have,thanks

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
MS
gravatar
Maurice S.
Saint Charles, MO
2011 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/06/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Not Typical of Past St. Charles Hyundai High Quality Experience
Typically provide good service at typical dealership prices.
Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 03/07/2017 07:00 AM

We appologize for not getting the tire light checked out. Thank you for giving us the opportunity to get it resolved for you. Your next service visit will be back to our normal high standards. We look forward to seeing you then.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
DM
DON MCELREA
CP
gravatar
Carol P.
Staunton, IL
2013 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/22/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
not happy
not so good. was not happy at all
Not Recommended
Brad D. from St. Charles Hyundai responded on 02/22/2017 02:06 PM

thank you for the response to your recent service, we apologize for the vehicle not getting the wash and vacuum done, we hope to see you soon for routine service.

thank you, Hyundai service
Brad Dean

Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
GG
gravatar
Glenda G.
St. Peters, MO
2016 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/06/2018
Service Type: Repair
verified customerVerified Customer
Category: Service
Poor Customer service
These guys don't care. Once they have the sale they treat you poorly.
Not Recommended
Bob R. from St. Charles Hyundai responded on 04/06/2018 01:15 PM

Thank you for the honest review ! i will be in touch with you to help get these concerns addressed,thanks ! your business is very important to us .

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
KS
gravatar
Kevin S.
Wildwood, MO
2011 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/17/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Appointment maker has no communication with service advisor
Appointment taker signed me up for a 7:45 am appointment and they don't start Saturday service until 9am. Service advisor made me call parts department to see if part was available.
Not Recommended
Bob R. from St. Charles Hyundai responded on 10/19/2017 01:07 PM

I appoligize again for the communication break down. Once I was aware of the concern, I addresed your part concern in a timely manner. We scheduled for the work needed araound your time frame. Thank you! We do greatly appreciate your business and I am here for you for any future business needs. Please call me direct at 636-441-4481 ext 169

BOB RECK

HYUNDAI SERVICE ADVISOR

636-441-4481 X169

EMAIL BOB.RECK@STCHARLESAUTO.COM
Employees worked with
BR
BOB RECK
DM
DON MCELREA
KO
gravatar
Kathleen O.
O Fallon, MO
2011 Hyundai Santa Fe
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/02/2017
Service Type: Repair
verified customerVerified Customer
Category: Service
Terrible
Charged me $22 to change a $1.50 lightbulb. Constantly trying to up sell me other services I didn't ask for. Went in for a recall which was free and tried to talk me into $1500 of a additional services. Very pushy.
Not Recommended
CHRISTOPHER A J., SERVICE ADVISOR from St. Charles Hyundai responded on 10/03/2017 06:41 AM

Thank you for taking the time to reveiw your recent service visit. We made recomendations on your last service vist so that you were aware of the saftey item that was needed in the furture.


Chris Johnson

Hyundai Service Advisor

St. Charles Automotive

(636) 441-4481
Employees worked with
DM
DON MCELREA
SR
gravatar
Sandra R.
Bridgeton, MO
2013 Hyundai Sonata
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/28/2016
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Poor service and response to why.
Had appointment, waited over a hour. Asked why and did not get a full answer. Service only took 10 min., then had to wait another 20 min. for the bill. Talked with the Service Manager, who was not friendly.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 09/28/2016 02:25 PM

We sincerely apologize for your poor experience. Thank you for taking the time to speak with us about it. If there is anything we can help with your Hyundai please let us know. Your business is important to us.

Thank you

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BD
BRAD DEAN
DM
DON MCELREA
RS
gravatar
Ronald S.
2015 Hyundai Santa Fe S
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/01/2016
Service Type: Repair
verified customerVerified Customer
Category: Service
Not believing what you tell them
Service writer did not believe what I was telling him. Although I wrote estimates on cars and trucks for 25 years , I was wrong.
Not Recommended
JAY B B., Service Manager from St. Charles Hyundai responded on 06/02/2016 02:35 PM

We appreciate your patience while we worked to diagnose a difficult issue that could not be duplicated. Fortunately with some assistance from Hyundai's Technical department and one of their Field Service Engineers we were able to perform a repair and get you back on the road.

Jay Brown
Service Manager
St Charles Hyundai
636-441-4481
jay.brown@stcharlesauto.com
Employees worked with
BR
BOB RECK
DM
DON MCELREA
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.