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SureCritic / Hyundai Dealer / Fontana Hyundai / GUILLERMO CAMPOS
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GUILLERMO CAMPOS

Fontana Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(32 reviews)
80

Reviews of GUILLERMO CAMPOS

Verified Customer
Hemet, CA
2018 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Recall & Service
Took the car in for a recall & added an oil change and drive belt. Exceptional service and personal. Was in and out without waiting a long time.
LORRAINE M. from Fontana Hyundai responded on 02/18/2022 09:44 AM

Good Morning thank you for your feedback . If you ever have any questions or concerns we are here to help you.


                                                                                             Thank You
Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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GUILLERMO CAMPOS
HG
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Hector G.
Corona, CA
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Excelente servicio
Cortesía, profesionalismo y
Puntuales
LORRAINE M. from Fontana Hyundai responded on 02/11/2022 12:23 PM

Good Afternoon Hector thank you for your 5 stars we appreciate your feedback . If you have any questions or concerns we are here to help you ..

                                                                           Thank You

Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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GUILLERMO CAMPOS
MC
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Marishaw C.
Fontana, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Service
Great Job Hyundai Fontana
LORRAINE M. from Fontana Hyundai responded on 02/08/2022 03:45 PM

Good Morning Marishaw thank you for your 5 stars we appreciate your feedback..If you have any questions or concerns we are here to help you..

                                                    Thank You 
Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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GUILLERMO CAMPOS
JA
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Jenifer A.
Rialto, CA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Fast Service
The overall service time was exact. Clean waiting area with lots of snacks.
LORRAINE M. from Fontana Hyundai responded on 02/02/2022 04:06 PM

good afternoon jenifer thank you for filling out our survey we appreciate your positive feedback ..if you have any questions or concerns we are here to help you ..



Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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GUILLERMO CAMPOS
Verified Customer
Fontana, CA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Great friendly and timely service
They are fantastic explain everything and answer all questions.
LORRAINE M. from Fontana Hyundai responded on 01/27/2022 04:11 PM

good afternoon thank you for your 5 star ..if you have any questions or concerns we are here to help you ..



Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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GUILLERMO CAMPOS
SS
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Sandra S.
Fontana, CA
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great
Service was quick. Service rep was friendly.
LORRAINE M. from Fontana Hyundai responded on 01/26/2022 02:16 PM

good afternoon sandra for taking the time to fill out our survey we appreciate you feedback .. if you have any questions or concerns we are here to help you ..


Bianca Saenz
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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GUILLERMO CAMPOS
LV
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Linda V.
Rialto, CA
2019 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Great car service
Went in for a vehicle inspection and service and everything was a amazing!
LORRAINE M. from Fontana Hyundai responded on 01/17/2022 09:23 AM

good morning linda thank you for taking the time to fill out our survey  .. if you have any questions or concerns we are here to help you ..


Bianca Saenz
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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GUILLERMO CAMPOS
AA
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Ana A.
Fontana, CA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Friendly service
Friendly clean and excellent service
LORRAINE M. from Fontana Hyundai responded on 01/12/2022 02:41 PM

good afternoon ana thank you for your 5 star and your positive feedback . if you have any questions or concerns we are here to help you .. 


Bianca Saenz
Customer Relations Manager 
bsaenz@fontanhyundai.com
(909)371-1850

Employees worked with
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GUILLERMO CAMPOS
MD
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Mark D.
Rancho Cucamonga, CA
2012 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/31/2022
verified customerVerified Customer
10
Category: Service
Recall
Went in for oil change but didn’t need one but had a recall fixed! Great service and great waiting area!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/29/2022
Service Type: Repair
8
Category: Service
Recall
Went in for oil change but didn’t need one which I appreciated! They performed a recall which I was told would take one and a half hours but it took 2. Everything else was great! A young lady came and visited me and she was exceptional!! Great coffee and snack area !
LORRAINE M. from Fontana Hyundai responded on 03/29/2022 03:51 PM

Thank you Mark for your 5 star return. We appreciate your time. If you have any further questions or concerns please don't hesitate to reach out to us. 

Employees worked with
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GUILLERMO CAMPOS
Verified Customer
Highland, CA
2016 Hyundai Sonata
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/12/2022
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Better than expected.
I’ve been to several Hyundai’s since purchasing mine in 2016. This site was the best site to date. Service was well, staff was polite (other sites they were not), sales were little pushy. I just wanted to wait for my car to be serviced, not pressured into purchasing a new vehicle. I give it to the girl though, she was trying. Overall pretty good experience.
BIANCA S. from Fontana Hyundai responded on 03/14/2022 01:10 PM

Good Afternoon thank you for the 5 stars we appreciate your feedback . Somebody will be reaching out to you about this issue . If you have any questions or concerns we are here to help you .

Thank You 

Bianca Saenz 
Customer Relations Manager
bsaenz@fontanahyundai.com
(909)371-1850 

Employees worked with
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GUILLERMO CAMPOS
BL
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Brandon L.
Crestline, CA
2018 Hyundai Kona
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/08/2022
Service Type: Maintenance
verified customerVerified Customer
9
Category: Service
Oil change and go!
Great atmosphere, excellent customer service and time efficient. I’ve been coming here for my oil change and it’s always a positive experience thanks to all of the employees and their awesome attitude!
LORRAINE M. from Fontana Hyundai responded on 03/11/2022 09:42 AM

Thank you Brandon for your feedback. We hope that you continue to return to our location. If you have any questions or concerns please don't hesitate to reach out to us. Thank you 

Employees worked with
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GUILLERMO CAMPOS
Verified Customer
Yucaipa, CA
2021 Hyundai Elantra Hev
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/22/2022
Service Type: Maintenance
verified customerVerified Customer
3
Category: Service
Nice place to spend time when getting slow services
Nice ammeneties to wait around in.
CHRISTINA K A. from Fontana Hyundai responded on 02/23/2022 08:28 AM

Thank you for the feedback on the services you received while at our dealership. We take our customer service very seriously and strive for 5 stars as a dealer. I have left a voice mail at the phone number we have on file in an effort to discuss your experience when you are available. Thank you for your time in advance and I look forward to the opportunity to rectify your concerns. 

Thank you,
Christina
Service Manager

Employees worked with
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GUILLERMO CAMPOS
Verified Customer
Rancho Cucamonga, CA
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
verified customerVerified Customer
10
Category: Service
Great service. Helpful staff
Awesome overall experience. My concerns regarding my vehicle were addressed properly in timely manner. Much appreciation for service advisor to keep me updated during entire service duration.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/03/2022
Service Type: Maintenance
0
Category: Service
Need improvement in customer service
Service advisor was rude and gave unsatisfactory response on service and charges.
CHRISTINA K A. from Fontana Hyundai responded on 03/04/2022 01:35 PM

Thank you for taking the time to share your experience. We value your feedback and are looking into the concerns you have expressed. Due to the noise you experience being intermittent we were unable to verify it on your last visit. For which we did not charge you. We will be happy to repair the vehicle once we are able to find a part that has failed. Guillermo has reached out in order to bring the vehicle back in again at no charge in an effort to try and verify the concern with you. We will await your return call as you asked.

Thank you,
Christina

Employees worked with
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GUILLERMO CAMPOS
GF
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Gonsales F.
Bloomington, CA
2021 Hyundai Accent
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/16/2022
Service Type: Maintenance
verified customerVerified Customer
0
Category: Service
"service"
Simply, helpless .
LORRAINE M. from Fontana Hyundai responded on 01/17/2022 09:30 AM

good morning gonsales thank you for your feedback i will be talking to higher management about this issue you had here at fontana hyundai.. if you have any questions or concerns we are here to help you..


Bianca Saenz 
Customer Relations Manager 
bsaenz@fontanahyundai.com
(909)371-1850

Employees worked with
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GUILLERMO CAMPOS
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