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SureCritic / Hyundai Dealer / St. Charles Hyundai / JORDAN E HARTMAN
JH

JORDAN E HARTMAN

St. Charles Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(42 reviews)
75

Reviews of JORDAN E HARTMAN

Verified Customer
O Fallon, MO
2016 Hyundai Santa Fe Sport
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/19/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Oil change
Not very efficient
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 08/26/2020 05:08 AM

Thank you for the survey. We have been trying to get in contact to go over out most recent service together. Feel free to contact me at 636-441-4481 or my email tyler.rodriguez@stcharlesauto.com. Thank you very much.

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JORDAN E HARTMAN
BD
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Bernice D.
Saint Peters, MO
2016 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/08/2020
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Not COVD-19 friendly
After waiting longer than usual sitting between people not wearing masks I was upset. I have waited in other places during this time and chairs were removed so we were distanced. Most businesses are requiring masks but even the sales employees were not wearing them as they walked through the area. The service people were. Then I was asked to sign my paperwork with a pen that everyone was using but I did not see any sanitizer to use when done. Just very surprised about this at your dealership. If I recommend this service facility I will tell them about my experience. At this time my answer below will be no.
Not Recommended
Brad D. from St. Charles Hyundai responded on 08/11/2020 02:52 PM

We apologize for the inconvenience during your recent service with our dealership. I would like to discuss this to resolve the issue please call me at your earliest convenience. Thank you!

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JORDAN E HARTMAN
Verified Customer
Saint Peters, MO
2010 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2020
verified customerVerified Customer
Category: Service
Great customer care
I recently had an unsatisfactory experience. I received a call from one of the employees, Tyler, about my review. I was actually shocked that a company as big and Hyundai would take the time out to rectify an issues which as much business as it gets. Tyler and the Hyundai team went above and beyond. Tyler explained about creating a list so that people would not get skipped along with free oil change and filters. I am grateful that they reached out to me and that a big company still cares about the customers.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/12/2020
Service Type: Maintenance
Category: Service
Lack of communication and I got skipped.
Scheduled an oil change, It took over an hour and a half and People that were their for oil change after me were finished and check out before me. Not sure why I got passed up. I did hear one of the cars was newer not sure if that is why but I find that unacceptable especially considering I arrived 10 mins before my appointment time.
Not Recommended
TYLER R., Service Advisor from St. Charles Hyundai responded on 01/13/2020 12:50 PM

Thank you for having that great conversation with me over the phone, we will be in touch shortly.

DAVID B. from St. Charles Hyundai responded on 01/13/2020 02:29 PM

appreciate the conversation we will be in touch

Employees worked with
TR
TYLER RODRIGUEZ
Service Advisor
JH
JORDAN E HARTMAN
PF
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Phillip F.
Saint Peters, MO
2016 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/25/2019
verified customerVerified Customer
Category: Service
Service time
Brad D was very apologetic For my long wait for service.I appreciate his phone call to resolve this incident. Thank you Philip Forte
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/24/2019
Service Type: Maintenance
Category: Service
Service
Service for me was bad
Not Recommended
Brad D. from St. Charles Hyundai responded on 11/25/2019 05:45 AM

Thank you for the survey on your recent service with our dealership. we do apologize for the long wait time on your recent service, we will be in touch very soon to resolve this issue. 

Brad Dean
Express Service Advisor
St Charles Hyundai
636-441-4481
Employees worked with
BD
BRAD DEAN
JH
JORDAN E HARTMAN
Verified Customer
O'Fallon, MO
2020 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
They are always friendly and get the job done quickly.. job quickly
They are always friendly and quick.
Employees worked with
AR
A'RYAN L RINEHART
JH
JORDAN E HARTMAN
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