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SureCritic / Hyundai Dealer / Autonation Hyundai N Richland / Justin Pack
JP

Justin Pack

Mr.
Autonation Hyundai N Richland
"New Car Director"
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(58 reviews)
73

Reviews of Justin Pack

Verified Customer
Grapevine, TX
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
verified customer Verified Customer
10
Category: Sales
Santa Fe
Enjoyed doing business with Autonation Hyundai NRH, TX. Thanks again.
Employees worked with
JP
Justin Pack
Mr.
NY
NOOR M YAQOBI
Verified Customer
Northlake, TX
2022 Hyundai Ioniq 5
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/02/2022
verified customer Verified Customer
0
Category: Sales
Hoping for better
Price on the website was different than the price presented to me during negotiations. The explanations for the difference were weak at best. Low balled my trade in and drug out the whole process. They were lucky that they had the inventory that I was looking for
RYAN S. from Autonation Hyundai N Richland responded on 03/11/2022 06:44 AM

We did a very poor job with this client.  Several coaching opportunities here.

Employees worked with
JP
Justin Pack
Mr.
MB
MAVERICK BOWSER
KB
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Katrina B.
Fort Worth, TX
2022 Hyundai Venue
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
verified customer Verified Customer
10
Category: Sales
Autonation Richland
The service received at auyonation was exceptional. The sales rep Noor was extremely knowledgeable on products and services. He was patient with explaining in detail the necessary procedure. He included the test drive. Zach the CFS manager was exceptionally thorough and provided in extreme detail the breakdown of my monthly payments and explained the reason for adding the extended warranty.
Employees worked with
JP
Justin Pack
Mr.
NY
NOOR M YAQOBI
Verified Customer
Bedford, TX
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customer Verified Customer
10
Category: Sales
Good
Sales personnel was very excellent
Employees worked with
JP
Justin Pack
Mr.
MI
MOHAMED IBRAHIM
YQ
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Yann Andry Q.
Haslet, TX
2022 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customer Verified Customer
10
Category: Sales
Alex is an amazing seller.
Alex made everything easier.
Employees worked with
JP
Justin Pack
Mr.
HA
HECTOR AJRAZ
GC
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Gregory C.
Fort Worth, TX
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
verified customer Verified Customer
10
Category: Sales
Top Notch
If you are looking to purchase a new/used vehicle, go to AutoNation Hyundai NRH. Ask for Alex Ajraz. Do not go to any other Hyundai dearlership. Do not ask for anyone except Alex. Whatever you want or need, Alex will go above and beyond.
Employees worked with
JP
Justin Pack
Mr.
HA
HECTOR AJRAZ
DC
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Daniel C.
Joshua, TX
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customer Verified Customer
10
Category: Sales
It was great
It was refreshing to have a salesman that listen ed to my wants and needs! Very polite and helpful.
Employees worked with
JP
Justin Pack
Mr.
MI
MOHAMED IBRAHIM
BF
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Beverly F.
Fort Worth, TX
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
verified customer Verified Customer
10
Category: Sales
Great experience.
I'm very happy with the trade in process and Lease of a new 2022 Tuscan. The second time working with Alex. Alex is always wonderful to work with. He is very professional and knowledgeable.
Employees worked with
JP
Justin Pack
Mr.
HA
HECTOR AJRAZ
DT
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David T.
Keller, TX
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
verified customer Verified Customer
10
Category: Sales
This was the best buying experience I’ve ever had
I would recommend AUTONATION Hyundai NRH to everyone looking for a new Hyundai ask for TONY he was very helpful through out the whole process
Employees worked with
JP
Justin Pack
Mr.
AB
ANTHONY BRUNO
BM
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Barbara M.
Edmond, OK
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customer Verified Customer
10
Category: Sales
Awesome Lease Experience!
I really appreciate the ease of trading my expiring 2019 Hyundai lease to a new 2022 Hyundai leased vehicle. AutoNation provided everything I needed in a quick, professional manner. The facility was clean and the sales department personnel were fantastic. I love my new 2022 Hyundai Tucson. Thank you!
Employees worked with
JP
Justin Pack
Mr.
RL
RYAN LOVIN
LD
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Ludmila D.
Fort Worth, TX
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
verified customer Verified Customer
10
Category: Sales
Fun to shop for an auto in this place
Maverick was lots of fun and pleasure to work with. He is a hard worker and tries to meet your expectations as much as he can.
Employees worked with
JP
Justin Pack
Mr.
MB
MAVERICK BOWSER
EA
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Eliana A.
Keller, TX
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
verified customer Verified Customer
10
Category: Sales
Great Service
Alex is the best!
Employees worked with
JP
Justin Pack
Mr.
HA
HECTOR AJRAZ
MM
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Michael M.
Haslet, TX
2022 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/16/2021
verified customer Verified Customer
2
Category: Sales
Autonation experience
Not good service. I was assigned a young salesman who was obviously still green. Not very friendly and spoke in a scripted manner for the first ten minutes.

Pricing was dubious. They were consistently trying to get me to agree to a down payment/monthly payment that I thought would be agreeable without offering details like apr or loan term length. More than once I was shown a monthly price written in pink highlighter on scrap paper and was handed a pen to sign and agree to.

Finance director kept trying to push me into an expensive extended warranty after I said multiple times I only wanted the factory warranty. I ended up agreeing to the warranty to get my paperwork done after a long day, and came back the next day to have someone else from finance remove the warranty I had no intention of getting before I gave them my cashier’s check.
Justin P., Mr. from Autonation Hyundai N Richland responded on 12/20/2021 06:55 AM

I apologize for the experience and would like to talk to you more about it. Please reach out to me via call, text, or email. My information is below.

Justin Pack 
Sales Manager 
AutoNation Hyundai NRH
7724 NE Loop 820
North Richland Hills, TX 76180
M: (817) 548-4045
C: (817) 601-5785
E: packj1@autonation.com
Employees worked with
JP
Justin Pack
Mr.
SP
SAUL PAXTON
AK
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Atinder K.
Fort Worth, TX
2022 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
verified customer Verified Customer
10
Category: Sales
Great Customer Service
Went into the dealership with no intent to buy as we were just browsing, however, Maverick was so friendly and listened to everything we had to say and needed. The overall car buying experience was excellent and the staff was very friendly!
Employees worked with
JP
Justin Pack
Mr.
MB
MAVERICK BOWSER
Verified Customer
Irving, TX
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
verified customer Verified Customer
10
Category: Sales
Great sales experience
Our sales person provided incredible white glove service that outshone our experience at Lexus and Mercedes.
Employees worked with
JP
Justin Pack
Mr.
HA
HECTOR AJRAZ
Verified Customer
Fort Worth, TX
2022 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
verified customer Verified Customer
10
Category: Sales
Great
Alex is great!
Employees worked with
JP
Justin Pack
Mr.
HA
HECTOR AJRAZ
Verified Customer
Fort Worth, TX
2022 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
verified customer Verified Customer
10
Category: Sales
Great
Alex is great!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/10/2021
10
Category: Sales
Great
Alex is great
Justin P., Mr. from Autonation Hyundai N Richland responded on 10/11/2021 12:19 PM

We are glad you are enjoying your Elantra!

Justin Pack 
Sales Manager 
AutoNation Hyundai NRH
7724 NE Loop 820
North Richland Hills, TX 76180
M: (817) 548-4040
C: (817) 601-5785
E: packj1@autonation.com
Employees worked with
JP
Justin Pack
Mr.
HA
HECTOR AJRAZ
Verified Customer
Keller, TX
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2021
verified customer Verified Customer
10
Category: Sales
Great experience from start to finish
Really happy with my Santa Fe!
Employees worked with
JP
Justin Pack
Mr.
HA
HECTOR AJRAZ
Verified Customer
Watauga, TX
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2021
verified customer Verified Customer
10
Category: Sales
Wonderful
Wonderful
Employees worked with
JP
Justin Pack
Mr.
HA
HECTOR AJRAZ
Verified Customer
Keller, TX
2022 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/01/2021
verified customer Verified Customer
10
Category: Sales
Great service, fair price
Even though inventory was low, customer service was excellent. Honest and fair pricing.
Employees worked with
JP
Justin Pack
Mr.
RL
RYAN LOVIN
Displaying Review 41 - 60 of 61 in total
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