Business Solutions

JP
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JUSTIN PACK

Mr.
"New Car Director"
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(58 reviews)
73
Send a Message to JUSTIN

Verified Customer
Joshua, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/12/2022
verified customer Verified Customer
7
Category: Sales
Getting a New Car
We drove over an hour to our dealership with sleet and made it a few minutes early to our 10:00 am appointment. We arrived about 10 minutes early to be told our salesman wasn’t there. Another salesman phoned our salesman and told us he just lived down the street and would be right there. It was 10:15 before he arrived. My husband had already asked someone else to help us. Another salesman went out and got our car and pulled it up for us to look at. The other salesman also got someone to look at our trade in and start working us up a price for the trade in. The finance guy was awesome! Even though we paid cash still had a ton of paperwork but he knew what he was doing and this went quickly . I asked the finance man about getting our phones programmed to our car and he said our salesman would do it before we left the lot. After closing out all paperwork and making payment our salesman walked us out to our new car. I asked him to get in so I could ask a few questions before leaving and he did. I asked him about programming our phones and he said this car couldn’t be programmed. He asked if I had an adapter and told me I would need an adapter. I was told I would have to have to have my phone plugged in for it to come through my speakers and my phone would also have to be plugged in for my navigation system to work through my phone. This car has a charging station so why should I need an adapter? This is a 2022 Palisade SEL AWD. I think he just really didn’t have time for us and maybe he didn’t know how to program the phones. On our way home the washer fluid light came on before we got home. You would think when you pay $46,000. for a car it would have fluid for the wipers to at least make it home from the he dealership. We stopped and bought a gallon wiper fluid and it held 90% of the gallon. So there was very little fluid for the wipers. This was Wednesday morning after my car came in Monday morning and they said they had checked everything on it. I had a relative program my phone the next week and I DO NOT need an ADAPTER for my phone or navigation system.
RYAN S. from Autonation Hyundai N Richland responded on 03/16/2022

Associate has been handed corrective action for not being prepared for his appointment.  This was a misstep by all involved and I am looking into who the technician was that did not prep the car correctly.


Verified Customer
Grapevine, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
verified customer Verified Customer
10
Category: Sales
Santa Fe
Enjoyed doing business with Autonation Hyundai NRH, TX. Thanks again.

Verified Customer
Northlake, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/02/2022
verified customer Verified Customer
0
Category: Sales
Hoping for better
Price on the website was different than the price presented to me during negotiations. The explanations for the difference were weak at best. Low balled my trade in and drug out the whole process. They were lucky that they had the inventory that I was looking for
RYAN S. from Autonation Hyundai N Richland responded on 03/11/2022

We did a very poor job with this client.  Several coaching opportunities here.


KB
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Katrina B.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2022
verified customer Verified Customer
10
Category: Sales
Autonation Richland
The service received at auyonation was exceptional. The sales rep Noor was extremely knowledgeable on products and services. He was patient with explaining in detail the necessary procedure. He included the test drive. Zach the CFS manager was exceptionally thorough and provided in extreme detail the breakdown of my monthly payments and explained the reason for adding the extended warranty.

Verified Customer
Bedford, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customer Verified Customer
10
Category: Sales
Good
Sales personnel was very excellent

YQ
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Yann Andry Q.
Haslet, TX
2022 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/25/2022
verified customer Verified Customer
10
Category: Sales
Alex is an amazing seller.
Alex made everything easier.

GC
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Gregory C.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
verified customer Verified Customer
10
Category: Sales
Top Notch
If you are looking to purchase a new/used vehicle, go to AutoNation Hyundai NRH. Ask for Alex Ajraz. Do not go to any other Hyundai dearlership. Do not ask for anyone except Alex. Whatever you want or need, Alex will go above and beyond.

DC
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Daniel C.
Joshua, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customer Verified Customer
10
Category: Sales
It was great
It was refreshing to have a salesman that listen ed to my wants and needs! Very polite and helpful.

BF
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Beverly F.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2022
verified customer Verified Customer
10
Category: Sales
Great experience.
I'm very happy with the trade in process and Lease of a new 2022 Tuscan. The second time working with Alex. Alex is always wonderful to work with. He is very professional and knowledgeable.

DT
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David T.
Keller, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2022
verified customer Verified Customer
10
Category: Sales
This was the best buying experience I’ve ever had
I would recommend AUTONATION Hyundai NRH to everyone looking for a new Hyundai ask for TONY he was very helpful through out the whole process

BM
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Barbara M.
Edmond, OK
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customer Verified Customer
10
Category: Sales
Awesome Lease Experience!
I really appreciate the ease of trading my expiring 2019 Hyundai lease to a new 2022 Hyundai leased vehicle. AutoNation provided everything I needed in a quick, professional manner. The facility was clean and the sales department personnel were fantastic. I love my new 2022 Hyundai Tucson. Thank you!

LD
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Ludmila D.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
verified customer Verified Customer
10
Category: Sales
Fun to shop for an auto in this place
Maverick was lots of fun and pleasure to work with. He is a hard worker and tries to meet your expectations as much as he can.

EA
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Eliana A.
Keller, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
verified customer Verified Customer
10
Category: Sales
Great Service
Alex is the best!

MM
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Michael M.
Haslet, TX
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/16/2021
verified customer Verified Customer
2
Category: Sales
Autonation experience
Not good service. I was assigned a young salesman who was obviously still green. Not very friendly and spoke in a scripted manner for the first ten minutes.

Pricing was dubious. They were consistently trying to get me to agree to a down payment/monthly payment that I thought would be agreeable without offering details like apr or loan term length. More than once I was shown a monthly price written in pink highlighter on scrap paper and was handed a pen to sign and agree to.

Finance director kept trying to push me into an expensive extended warranty after I said multiple times I only wanted the factory warranty. I ended up agreeing to the warranty to get my paperwork done after a long day, and came back the next day to have someone else from finance remove the warranty I had no intention of getting before I gave them my cashier’s check.
Justin P., Mr. from Autonation Hyundai N Richland responded on 12/20/2021

I apologize for the experience and would like to talk to you more about it. Please reach out to me via call, text, or email. My information is below.

Justin Pack 
Sales Manager 
AutoNation Hyundai NRH
7724 NE Loop 820
North Richland Hills, TX 76180
M: (817) 548-4045
C: (817) 601-5785
E: packj1@autonation.com

AK
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Atinder K.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/30/2021
verified customer Verified Customer
10
Category: Sales
Great Customer Service
Went into the dealership with no intent to buy as we were just browsing, however, Maverick was so friendly and listened to everything we had to say and needed. The overall car buying experience was excellent and the staff was very friendly!

Verified Customer
Irving, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2021
verified customer Verified Customer
10
Category: Sales
Great sales experience
Our sales person provided incredible white glove service that outshone our experience at Lexus and Mercedes.

Verified Customer
Fort Worth, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
verified customer Verified Customer
10
Category: Sales
Great
Alex is great!

Verified Customer
Fort Worth, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
verified customer Verified Customer
10
Category: Sales
Great
Alex is great!

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/10/2021
10
Category: Sales
Great
Alex is great
Justin P., Mr. from Autonation Hyundai N Richland responded on 10/11/2021

We are glad you are enjoying your Elantra!

Justin Pack 
Sales Manager 
AutoNation Hyundai NRH
7724 NE Loop 820
North Richland Hills, TX 76180
M: (817) 548-4040
C: (817) 601-5785
E: packj1@autonation.com

Verified Customer
Keller, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/10/2021
verified customer Verified Customer
10
Category: Sales
Great experience from start to finish
Really happy with my Santa Fe!

Verified Customer
Watauga, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2021
verified customer Verified Customer
10
Category: Sales
Wonderful
Wonderful

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