Associate has been handed corrective action for not being prepared for his appointment. This was a misstep by all involved and I am looking into who the technician was that did not prep the car correctly.
We did a very poor job with this client. Several coaching opportunities here.
I apologize for the experience and would like to talk to you more about it. Please reach out to me via call, text, or email. My information is below.
Justin PackWe are glad you are enjoying your Elantra!
Justin Pack