Business Solutions

JS
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JOSEPH SAMIMI

Customer Experience Manager
"Sometimes things happen..."
I have learned that when an issue arises that may be out of your control, it is what you are willing to do to make it right.
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(14 reviews)
61
Send a Message to JOSEPH

JA
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Jason A.
Hayward, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
verified customer Verified Customer
10
Category: Sales
Great all around experience
Alex and joe were great during the whole process. Went above and beyond all my needs.
NASSER M. from San Leandro Hyundai responded on 03/22/2022

Good Day , 

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
 I am glad to hear that your experience with our dealership went great!


We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits! 
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis


Verified Customer
San Francisco, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
verified customer Verified Customer
10
Category: Sales
Great car, great service
I'm loving the Ioniq5. The dealership made the process smooth and easy. Thank you!

Verified Customer
San Francisco, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2022
verified customer Verified Customer
10
Category: Sales
Great car, great service
I'm loving the Ioniq5. The dealership made the process smooth and easy. Thank you!

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/07/2022
7
Category: Sales
Overall good experience except for pricing
Overall the dealership experience was good. Main downside was having to pay 7k over msrp but I guess that’s the reality of the market these days.
JOSEPH S. from San Leandro Hyundai responded on 03/07/2022

Thank you for the feedback.


Verified Customer
Alameda, CA
2022 Hyundai Ioniq Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
verified customer Verified Customer
8
Category: Sales
Great experience
Alex was very good in explaining all the options we had with purchasing the car I wanted.

Verified Customer
Alameda, CA
2022 Hyundai Ioniq Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2022
verified customer Verified Customer
8
Category: Sales
Great experience
Alex was very good in explaining all the options we had with purchasing the car I wanted.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/16/2022
6
Category: Sales
Good experience
I knew the vehicle I wanted.
The limited financing options were disappointing.
JOSEPH S. from San Leandro Hyundai responded on 01/16/2022

Hello Giorgia, 

Thank you for your feedback. This is Joe the sales manager here at San Leandro Hyundai, that worked to make your deal happen and got you a really amazing rate based on your credit, and gave you time to transfer funds. Can we please set up a time to talk, we worked really hard for you so I want to know what we could have done better to improve our customer satisfaction. Will you please give me some of your time when possible? My email is jsamimi@carnamic.com


LP
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Lou P.
Oakland, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/25/2021
verified customer Verified Customer
9
Category: Sales
Easy purchase
No complaints except not enough inventory at current times
NASSER M. from San Leandro Hyundai responded on 11/02/2021

Good Day , 

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
 I am glad to hear that your experience with our dealership went great!


We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits! 
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis


LG
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Luis G.
Daly City, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
verified customer Verified Customer
10
Category: Sales
recommend san leandro hyundai
good service, good sales person, very professional, overall experience very good!
NASSER M. from San Leandro Hyundai responded on 09/30/2021

Good Day , 

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
 I am glad to hear that your experience with our dealership went great!


We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits! 
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis


Verified Customer
Sunnyvale, CA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/30/2021
verified customer Verified Customer
7
Category: Sales
Good overall experience
The dealer was nice and resourceful, but the dealership manager rushed the paperwork of the car and didn't make us feel very confident about the things we were signing. I also did not receive the second key of my car yet, and am awaiting that.
NASSER M. from San Leandro Hyundai responded on 09/08/2021

Good Day , 

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
 I am glad to hear that your experience with our dealership went great!


We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits! 
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis


CM
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Christian M.
Oakland, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2021
verified customer Verified Customer
Category: Sales
By your care here, simple as that.
I have already written a review on Google. I was treated professionally, with kindness and respect. I felt that I was taken seriously and treated fairly. I am very happy with my new car, and almost sad now that my daily commute isn't longer.
Recommended
NASSER M. from San Leandro Hyundai responded on 08/13/2021

Good Day , 

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
 I am glad to hear that your experience with our dealership went great!


We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits! 
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis

 


Verified Customer
San Mateo, CA
2021 Hyundai Ioniq Phev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2021
verified customer Verified Customer
Category: Sales
Helpful and Responsive Sales Personnel
Alex was a sales person that helped me. He was very easy to work with.
Recommended
NASSER M. from San Leandro Hyundai responded on 07/06/2021

Good Day ,

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
I am glad to hear that your experience with our dealership went great!


We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits!
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis


KT
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Kimberley T.
Hayward, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
verified customer Verified Customer
Category: Sales
A satisfied customer
Max is the man!!! He was totally awesome and understanding. He made sure I got exactly what I wanted.
Recommended
NASSER M. from San Leandro Hyundai responded on 06/11/2021

Good Day , 

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
 I am glad to hear that your experience with our dealership went great!


We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits! 
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis


JS
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Jagpreet S.
Union City, CA
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2021
verified customer Verified Customer
Category: Sales

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/08/2021
Category: Sales
Great experience !!
Had a great experience buying my New car from them. Great after Sales Service.will definitely recommend them.
Recommended
JOSEPH S. from San Leandro Hyundai responded on 06/08/2021

Thank you for spending the time with me on the phone to express your concerns, you are a part of our family now and I don't want any member of my family to think that we do not care. With love, respect, and gratitude for your business.

Best,
Joe Samimi


DL
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Douglas L.
Alameda, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2021
verified customer Verified Customer
Category: Sales
I can't believe I'm saying this about buying a new car, but it was a pleasure doing business with SL Hyundai
I was not expecting great service or knowledge when shopping for an electric vehicle at a dealership. At least my past experience had suggested that. But when I bought my Kona EV from SL Hyundai, they were knowledgeable and very accommodating about getting me into an EV. The Kona is a great EV, excellent range and reasonably prices (with rebates). My salesperson was not pushy in the least, but helped keep me on track and endlessly patient with my questions and supplied good answers. This was probably the part that was the best part - it was a no pressure experience - even though it took me probably 3 weeks to make the decision. The only negative was the long wait to fill out the paperwork after he purchase decision was made.
Recommended

DL
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Douglas L.
Alameda, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2021
verified customer Verified Customer
Category: Sales
I can't believe I'm saying this about buying a new car, but it was a pleasure doing business with SL Hyundai
I was not expecting great service or knowledge when shopping for an electric vehicle at a dealership. At least my past experience had suggested that. But when I bought my Kona EV from SL Hyundai, they were knowledgeable and very accommodating about getting me into an EV. The Kona is a great EV, excellent range and reasonably prices (with rebates). My salesperson was not pushy in the least, but helped keep me on track and endlessly patient with my questions and supplied good answers. This was probably the part that was the best part - it was a no pressure experience - even though it took me probably 3 weeks to make the decision. The only negative was the long wait to fill out the paperwork after he purchase decision was made.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/29/2021
Category: Sales
I can't believe I'm saying this about buying a new car, but it was a pleasure doing business with SL Hyundai
I was not expecting great service or knowledge when shopping for an electric vehicle at a dealership. At least my past experience had suggested that. But when I bought my Kona EV from SL Hyundai, they were knowledgeable and very accommodating about getting me into an EV. The Kona is a great EV, excellent range and reasonably prices (with rebates). My salesperson was not pushy in the least, but helped keep me on track and endlessly patient with my questions and supplied good answers. This was probably the part that was the best part - it was a no pressure experience - even though it took me probably 3 weeks to make the decision. The only negative was the long wait to fill out the paperwork after he purchase decision was made.
Recommended
NASSER M. from San Leandro Hyundai responded on 06/01/2021

Good Day , 

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
 I am glad to hear that your experience with our dealership went great!


We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits! 
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis


DC
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Denise C.
San Leandro, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2021
verified customer Verified Customer
Category: Sales
“Amir Ebart” best car sales guy ever! Ask for him.
If your in need of a vehicle. San Leandro Hyundai is the best. You’ll receive the best service and the best warranty any dealership can offer. Can’t beat that!
Recommended
NASSER M. from San Leandro Hyundai responded on 04/26/2021

Good Day,

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
I am glad to hear that your experience with our dealership went great!

Please call me at 510-347-3000 so we can assist you with getting your car looked at.


We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits!
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis


ZM
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Zachary M.
Daly City, CA
2021 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/08/2021
verified customer Verified Customer
Category: Sales
Top Notch
I was promptly greeted and dealt with in a professional manner. I was nervous about this purchase as it’s my first car, but quickly felt reassured after speaking with my customer care rep -Alex- and just looking at the top-notch vehicle I now have. Great environment and even better people running the establishment.
Recommended
KHALED A. from San Leandro Hyundai responded on 04/08/2021

Good Evening,

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
I am glad to hear that your experience with our dealership went great!

Please call me at 510-347-3000 so we can assist you with getting your car looked at.


We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits!
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Khaled Ali


MF
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Michael F.
Oakley, CA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/22/2021
verified customer Verified Customer
Category: Sales
NASSER M. from San Leandro Hyundai responded on 03/26/2021

Thank you for taking the time to review us. We take this feedback as an opportunity to learn and grow. I would appreciate the opportunity to go over your experience.

Please feel free to call me at 650-784-3937 or nasser@moussagroup.com

Thank you!
Nasser Massis


Verified Customer
Newark, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/28/2021
verified customer Verified Customer
Category: Sales
Good Customer Service
The sales had approached me in timely manner after the initial enquiry.
Recommended
KHALED A. from San Leandro Hyundai responded on 03/10/2021

Good Day , 

Thank you so much for taking the time to respond back! Your feedback is greatly appreciated.
 I am glad to hear that your experience with our dealership went great!


We would like you to know how much we value you as a customer and hope to continue meeting your expectations for future visits! 
If you have any concerns in the future please do not hesitate to reach out. Welcome to the Hyundai family.

Best Wishes,
Nasser Massis


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