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SureCritic / Ford Dealer / Mike White Ford of Coeur d'Alene / Kent Odekirk
KO

Kent Odekirk

Mike White Ford of Coeur d'Alene
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(149 reviews)
81

Reviews of Kent Odekirk

PA
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PIERRE A.
Coeur D'Alene, ID
Ford F-150
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/13/2022
verified customer Verified Customer
5
Category: Service
Treated like a number not a valued client
Came in for a tune up. Oil, filter change, air filter, etc on my F150 Limited. . And a bunch of recalls. I have a prepaid Ford maintenance contract. Had to point it out to advisor. Then picked up the car and was charged . Had to remind him again, and receive a credit.
I showed up @8:15am for a 8:00am appt. They let 2 other cars through and told me they would try to fit me in! Got my car back at 5:00pm.
Have 5 recalls on the truck, but am told you dont have parts.. so i have to come back. Felt like i was nothing special, just a number and advisor follows the rules. Nothing more, nothing less.
Not a great experience. Just average. If there was another Ford dealer I would probably try them for service.
Employees worked with
KO
Kent Odekirk
CN
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CALVIN N.
Worley, ID
Ford F-150
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/12/2022
verified customer Verified Customer
0
Category: Service
Not what I thought your place was like
I am a old fella do ask foruch but when I don't get it I don't go back my truck is the Hart of my business it has the wrong gasket on the oil pan it was on back order for some time so I sat . When it come In and time for my appointment we had a lost a family member so I told them to reschedule it so I wate now I go for a oil change and they tell me I must pay for it what happened to the 10 free oil changes they told me I got for the wate for the part that was when I had a plan ? So I ask for the gasket we can give it to you that not how it works so ok. If it was ordered in the plan is it not mine " no " so I don't think I will be coming back to you for service no longer so you people can have a good day
Employees worked with
KO
Kent Odekirk
RM
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ROY M.
Hayden, ID
Mazda B4000
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/07/2022
verified customer Verified Customer
0
Category: Service
Bad
Went in to have oil changed and interior filter. Didn't need the interior air filter. The oil change seems ok but now my turn signals do not work. They worked when I drove there and have been working fine since I bought the truck. Now they don't work, and I will have to spend my time to fix or pay someone else to fix. My guess is someone did something and blew a fuse or something. Never had this problem before and now its inspection reports say," Multiple leaks rec further diag, Flasher Bulbs and Outer cab bulb out". I don't even know what that means. I asked the service person if it was the turn signals and he said no. He said it was the flasher, but my turn signals do not work at all now. Poor job. I will not go there again and will tell others what happen. Service should be better than that!
Employees worked with
KO
Kent Odekirk
LH
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LISA H.
Rathdrum, ID
Ford Explorer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/07/2022
verified customer Verified Customer
10
Category: Service
Routine Oil Change
Courteous service and review of vehicles health.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/09/2022 04:33 PM

Lisa, thank you for the 5 star review! We're so glad that your oil change went so smoothly. We look forward to serving you again in the future.

Employees worked with
KO
Kent Odekirk
Verified Customer
Spokane, WA
Ford F-150
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2022
verified customer Verified Customer
10
Category: Service
Quality Service For Oil Change and Tire Rotation
Friendly, courteous, and great customer service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/06/2022 10:05 AM

Anonymous, thank you for the 5 star review! Friendly, courteous and quality are all things that we strive for! Thank you for choosing Mike White Ford!

Employees worked with
KO
Kent Odekirk
MH
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MARY H.
Spokane, WA
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2022
verified customer Verified Customer
10
Category: Service
Always Excellent !
Always Excellent !
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/05/2022 10:27 AM

Mary, thank you for the the excellent review! We look forward to serving you again in the future!

Employees worked with
KO
Kent Odekirk
Verified Customer
Coeur D Alene, ID
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/03/2022
verified customer Verified Customer
10
Category: Service
Consistent Service
Always courteous and completed on-time.
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/05/2022 10:26 AM

Anonymous, thank you for the 5 star review! We're so glad that you had such a pleasant experience. We look forward to serving you again in the future.

Employees worked with
KO
Kent Odekirk
YA
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YVETTE A.
Ritzville, WA
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/02/2022
verified customer Verified Customer
10
Category: Service
No none sense oil change
Great customer service, friendly and on time appointments
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/05/2022 10:25 AM

Yvette, thank you for the great review! We're so glad that your oil change was smooth and no non-sense! We look forward to serving you again in the future!

Employees worked with
KO
Kent Odekirk
Verified Customer
Newman Lake, WA
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2022
verified customer Verified Customer
9
Category: Service
It was good
Everyone was very friendly and knowledgeable
Haley B. from Mike White Ford of Coeur d'Alene responded on 05/02/2022 03:36 PM

Anonymous, thank you for the good review! Friendly and knowledgeable are two of our biggest goals for every appointment! We look forward to serving you again in the future!

Employees worked with
KO
Kent Odekirk
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