Business Solutions

KO

Kent Odekirk

Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(96 reviews)
75

LM
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LARRY M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/24/2022
verified customer Verified Customer
10
Category: Service
F-150 service.
Good and friendly service.
Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2022
verified customer Verified Customer
10
Category: Service
Purchased winter tires
Polite, quick and easy. took me home on shuttle.
Employees worked with

CM
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CHRISTOPHER M.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2022
verified customer Verified Customer
10
Category: Service
2018 Ford Explorer oil change and service
Service did a great job and gave me information that I needed. Have an upcoming service appointment for new tires and battery for this upcoming winter.
Employees worked with

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Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2022
verified customer Verified Customer
10
Category: Service
Excellent service.
I was early for my appointment but it was no problem. Service was fast and excellent. Even fixed my clock so it was correct. Thanks
Employees worked with

BS
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BARBARA S.
Coeur D Alene, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2022
verified customer Verified Customer
9
Category: Service
Excellent, technical, trustworthy
Quick and timely service. Service found clear answers to all questions.
Employees worked with

ML
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MICHAEL L.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2022
verified customer Verified Customer
10
Category: Service
Always provide great service and helpful staff
Been taking my pickup in for service since the purchase. Will no doubt purchase another vehicle here, and trust their staff as service providers.
Employees worked with

EC
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ERIC C.
Valleyford, WA
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/12/2022
verified customer Verified Customer
5
Category: Service
Service
I do not have any issues with the mechanic's work, they do a great job. What I do not appreciate is having to make multiple appointments for multiple problems to have serviced. Recently, when I booked an appointment several weeks in advance giving them a list of requested service items and diagnostics for problems I had experienced, having the vehicle dropped off for all services to be done in one visit, keeping the vehicle as long as they needed it. I dropped the vehicle off 3 days early after hours. The morning after I dropped it off i received a call from a sevice rep reviewing all the sevices I requested, and was told no problem, that they would work on it as they could fit it in. Then recieved a call on the scheduled appointment day from Kent. He expressed it would only have an oil change and a seperate visit would be needed for other servicing. He argued with me on my request to replace parts that were over 15 years old and failing that I had booked for. He expressed that THEY would determine what parts needed to be replaced on upon their evaluation, and not on my request for old part replacement. He went on to say they dont have time to accomodate my service request. Keep in mind that I was dropping the vehicle for as long as they needed it to get the service performed in one visit. I'm not sure why they are asking to make multiple appointments to get service. This will drive customers away! I have 4 Ford vehicles of which three were purchased from CDA dealership. I also had a similar issue when booking another appointment a month ago on another vehicle, oil change only then seperate appointment visit for other services, even on drop off as long as they need it. This seems to be a trend. With limitations on schedules, extended drive times to the dealership and fuel prices, multiple visits are not appreciated and more than an inconvenience. This new policy of multiple visits for mulitple problems needs to change. We are not going to tolerate it. Mike White service center get your internal department schedules together and service your loyal customers, or they will no longer support you.
Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2022
verified customer Verified Customer
10
Category: Service
Super fast and superb service
This is the first dealership that has an on-time service department. Bravo to your front and back line technicians
Employees worked with

MP
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MARSHA P.
Coulee Dam, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2022
verified customer Verified Customer
10
Category: Service
Great service
Great customer service all around every department great environment I always leave feeling taken care of
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/23/2022 04:34 PM

Marsha, thank you for the great review! We're very proud of our team and glad that you are a part of the Mike White Ford family! We look forward to serving you again in the future.

Employees worked with

PM
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PATRICIA M.
Rathdrum, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/08/2022
verified customer Verified Customer
10
Category: Service
Reset
I wish they would remember to reset my oil gage when they are done!!!!!
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/23/2022 04:31 PM

Patricia, thank you for letting us know about this issue. We cannot improve unless we know where our weaker areas are. We have discussed this situation with our team and will work hard to ensure that this doesn't happen again. 
Thank you.

Employees worked with

Verified Customer
Priest River, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/02/2022
verified customer Verified Customer
10
Category: Service
Great service
I always have received great service from Mike White Ford, so there’s never a hesitation when it comes to servicing my Ford. I always go to Mike White Ford.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:53 PM

Anonymous, thank you for the great review! We're so glad that you choose to bring your vehicle to us and we promise to keep continuously improving for you!

Employees worked with

MD
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MARGUERITE D.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/31/2022
verified customer Verified Customer
10
Category: Service
Good Job!
As always, the service crew was wonderful!
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:47 PM

Marguerite, thank you for the wonderful review! We're so glad that you've had multiple good experiences with our team! We look forward to serving you again in the future.

Employees worked with

LC
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LESLIE C.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2022
verified customer Verified Customer
10
Category: Service
Normal service of car.
Arrived 5min. early, was met by service person filled out work order. Staff friendly and professional as always. has coffee in waiting room and service completed in good time. Price has gone up, but so has everything else. But great service for the Bucks. Have come to this dealership sense buying my care here, and always leave happy. thanks Guys.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:26 PM

Leslie, thank you for the great review! We're so glad that your experience was pleasant and we appreciate that you keep returning. We look forward to serving you again in the future.

Employees worked with

JY
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JOHN Y.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2022
verified customer Verified Customer
10
Category: Service
Quich & easy !
All phases of the service of both of my vehicles ( 2017 F-150 and my 2015 Expedition ) were handled in a professional manner and on time. The service report was well explained and thorough.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:23 PM

John, thank you for the great review! We're so glad that your experience went well with both of your vehicles. We look forward to serving you again in the future!

Employees worked with

WN
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WALTER N.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/27/2022
verified customer Verified Customer
10
Category: Service
Excellent job.
Very professional, knowledgeable and friendly. They make you look forward to your next visit. Thank you.
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:17 PM

Walter, thank you for the excellent review! We're so glad that you had such a positive experience. We look forward to serving you again in the future!

Employees worked with

BL
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BRIAN L.
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2022
verified customer Verified Customer
10
Category: Service
6 years of excellent service.
I expect excellent service each time because that is what is provide. They never fail and usually exceed those expectations. Thanks again!
Haley B. from Mike White Ford of Coeur d'Alene responded on 11/04/2022 12:15 PM

Brian, thank you for your kind words. We are truly honored to have earned your business for 6 years. We hope to continue to do so in the future. Thank you for choosing Mike White Ford!

Employees worked with

DL
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DONALD L.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2022
verified customer Verified Customer
10
Category: Service
Friendly service guy, car completed on time, glad I don't have to do it anymore!
It was just a synthetic oil service but Kent was really cool and went over all the inspection points with me in detail. The car was promptly completed and promptly ready when I picked it up. The price was super reasonable! Thanks everyone at Mike White!
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/26/2022 02:32 PM

Donald, thank you for the 5 star review! We're glad that you had such a pleasant experience with Kent and our team! We look forward to serving you again in the future!

Employees worked with

JD
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JIM D.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2022
verified customer Verified Customer
10
Category: Service
F150 service
Cole and Kent were fantastic. They greeted me and took care of my additional concerns and answered my questions. They took my truck when scheduled and had it back to me when they said.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/25/2022 02:57 PM

Jim, thank you for the fantastic review! We're so glad that you had such a good experience with Cole and Kent. We will be sure to pass along your kind words. Thank you for choosing Mike White Ford.

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/21/2022
verified customer Verified Customer
6
Category: Service
Easy oil change
Easy to schedule but didn't seem to have a lot of time slots to work with.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/25/2022 02:56 PM

Anonymous, thank you for the positive feedback. We are always working on increasing capacity for more time slot availability, but we're glad that your experience went well overall. Thank you for choosing Mike White Ford!

Employees worked with

DG
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DON G.
Rathdrum, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2022
verified customer Verified Customer
10
Category: Service
Great experience
Great experience as always. Customer service greeted me very nice and a timely manner. Very accommodating to early drop off.
Haley B. from Mike White Ford of Coeur d'Alene responded on 10/25/2022 02:54 PM

Don, thank you for the 5 star review! Early drop off is something that we always encourage for our guests! We're always happy to help. Thank you for choosing Mike White Ford!

Employees worked with
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