KO

Kent Odekirk

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(149 reviews)
81

SW
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SCOTT W.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2023
verified customer Verified Customer
10
Category: Service
Excellent
Awesome to be able to have the work done at my home in my own driveway.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/19/2023 10:41 AM

We are so glad to have been able to provide you with convenience by coming to you. We always strive to provide the best possible service and are glad to hear you were satisfied. Thank you for choosing Mike White Ford of Coeur d'Alene.

Employees worked with

MG
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MARY KAY G.
Spokane, WA
Ford E450
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2023
verified customer Verified Customer
10
Category: Service
Best RV repair experience we have had!
Mike White Ford saved us a 250 mile trip for a recall on the Ford chassis of our 30 foot RV. Every other Ford dealer in Spokane told us they could not work on it because they did not have a lift for RVs. We were told that the closest option was in the Seattle area! We then reached out to Ford who also called dealers and confirmed that it was the case in Spokane. We were very unhappy! But the Ford customer service Rep was determined to find us an option. And we are so glad she found Mike White in CDA! Not only did they agree to work on it, but they brought a mobile unit TO OUR HOME IN SPOKANE! And they completed the job in 30 minutes!
They were excellent communicators as well! They had to delay our job because a part did not arrive that might have been needed. They did not want to leave our RV out of commission if it was needed, which we greatly appreciated! So they communicated the situation to us and we rescheduled the appointment. They came ON TIME for the rescheduled appointment and they were very efficient!
We will use Mike White Ford from now on!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/19/2023 10:38 AM

Thank you for your kind words and for your business, Mary Kay! We are so pleased that our customer service team was able to find a solution for you and that we were able to provide you with excellent service. We appreciate your understanding when the part didn't arrive and we're delighted that we were able to come to you and complete the job in a timely manner. We really appreciate your support and look forward to working with you again soon.

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2023
verified customer Verified Customer
7
Category: Service
Mobile service
The mobile truck technicians arrived a early which was very much appreciated. They were friendly and got right to work. They completed the service quickly.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/14/2023 12:05 AM

Thank you for your 5 star review! We are delighted to hear that our mobile technicians arrived early and got right to work. We appreciate you taking the time to share your experience with us. We take great pride in providing quality service and it is wonderful to know that we have exceeded your expectations.

Employees worked with

AS
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ALLEN S.
Spokane, WA
Ford E450
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/09/2023
verified customer Verified Customer
10
Category: Service
Safety recall repairs (Hydroboost Line Leaks)
Via Ford's support line I was directed to Mike White Ford of CDA regarding a recall on the power steering line. Our vehicle is a 30' RV (E-450), I was informed they would come to our location to inspect and if required repair the problem. The guys showed up on time, ran a test and made the necessary repairs. Shane was very professional, explained the work that was done and also mentioned additional services offered by Mike White Ford with regard to RV's. Awesome customer service. Thank you!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/14/2023 12:07 AM

Thank you so much for your kind words, Allen! We are so glad to hear that Shane was able to provide you with excellent customer service during your recall visit. We value our customers and are always happy to provide them with the best care and services. We are proud to hear you are satisfied with your experience and look forward to being of service in the future.

Employees worked with

JD
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JOYCE D.
Post Falls, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/05/2023
verified customer Verified Customer
10
Category: Service
Recall work
The 2 young gentleman who came to do the Recall work were both very professional in their work ethics. One did the Recall work and the other programmed the garage door opener in my car for me. I would have asked them to sync my phone to the car, but I didn’t want to take advantage of them.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/09/2023 10:20 AM

Thank you for the feedback, Joyce! We are so pleased to know that you enjoyed your experience having our technicians take care of your vehicle. We strive to provide excellent customer service and we are glad to know that our team delivered on that promise. We hope to see you again soon!

Employees worked with

DB
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DOUG B.
Spokane, WA
Ford E450
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2023
verified customer Verified Customer
10
Category: Service
Fast complete service
These 2 men finished the recall in just a few minutes. Very friendly and courteous. Highly recommend this dealer.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/09/2023 10:30 AM

Thank you so much for the positive review, Doug! We're delighted to hear about your excellent experience with Mike White Ford of Coeur d'Alene. Our staff works hard to make sure our customers are given the best service possible, and we're so glad to hear that you noticed! We hope we can continue to serve you in the future.

Employees worked with

MM
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MICHAEL M.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2023
verified customer Verified Customer
10
Category: Service
Recall Notice - Mobile work
Quick, easy scheduling and recall work done by the techs from Mike White Ford!
Great communication and service, glad they had a mobile team to handle my truck's recall notice!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/04/2023 09:21 AM

Thank you for your positive review, Michael! We are so glad to hear that our scheduling and service was quick and easy. We also appreciate your feedback on the communication and service provided by our techs and mobile team. We strive to provide excellent customer service and it's wonderful to hear that we have delivered on that promise. We look forward to serving you in the future.

Employees worked with

CO
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CYNTHIA O.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2023
verified customer Verified Customer
10
Category: Service
So fast and convenient
I was very happy with the mobile servicing of my vehicle. The technician's arrived promptly and completed the work in less than an hour. They were courteous and professional.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/27/2023 06:08 PM

Thank you Cynthia for taking the time to share your experience. We are delighted to hear that you were pleased with the mobile servicing of your vehicle. Our technicians are highly trained and experienced, and it makes us proud to know that they provided you with exceptional service. We are pleased to have been able to meet your needs and appreciate your business.

Employees worked with

Verified Customer
Otis Orchards, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2023
verified customer Verified Customer
10
Category: Service
Great work!
Arrived early and finished the work quickly
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/15/2023 01:20 PM

Thanks so much for taking the time to share your experience. We're so glad to hear that you enjoyed your visit to Mike White Ford of Coeur d'Alene. We value customer satisfaction and appreciate it when our customers recognize our commitment to quality service and maintenance. We look forward to providing you with excellent service for many more years to come!

Employees worked with

PA
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PEGGY A.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2023
verified customer Verified Customer
10
Category: Service
Great service !!
Mobile repair at my home. Very courteous and fast. Great customer service and will definitely call again.
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/06/2023 09:15 AM

Thank you for your kind review, Peggy! We are delighted to hear that your mobile repair experience was both courteous and fast. We strive to provide the best customer service possible. We look forward to serving you again in the future!

Employees worked with

CD
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CHERILYN D.
Spokane Valley, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2023
verified customer Verified Customer
10
Category: Service
Excellent Service!
The tech’s showed up and we’re able to make the updates and recall changes needed. Thank you so much for making it so easy!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/21/2023 09:06 AM

We are delighted that you had a pleasant experience with us at Mike White Ford of Coeur d'Alene! Our technicians strive to provide excellent service and we are glad they met your expectations. We appreciate your business and hope to see you again soon.

Employees worked with

RC
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RONALD C.
Athol, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2023
verified customer Verified Customer
10
Category: Service
Pleasant
They showed up at my residence, not only on time, but ahead of schedule. The two technicians quickly resolved the two recalls on my truck. They were pleasantly nice, and answered all of my questions.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 08/01/2023 02:06 PM

Thank you for taking the time to give us a review Ronald. We are so pleased to hear that our technicians met your expectations of arriving ahead of schedule and that they were able to resolve your recalls quickly and with pleasantness. We appreciate your business and value your feedback.

Employees worked with

JS
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JENNIFER S.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2023
verified customer Verified Customer
10
Category: Service
Mobile Truck to the rescue!
What a wonderful experience! My battery went dead while my husband was out of town. Mobile truck was able to come out and replace it and get my kids and I back on the road. Thanks guys!
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/30/2023 03:08 PM

Thank you so much for your kind review, Jennifer! We are so pleased to hear that our mobile truck was able to get you and your kids back on the road. We are grateful for your business and appreciate your loyalty.

Employees worked with

GL
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GREG L.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2023
verified customer Verified Customer
10
Category: Service
Came and installed my pointless seatbelt latch that was required for me to get per NHTSA guidelines
Glad they could make it happen fast
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/28/2023 01:53 PM

We appreciate you trusting us to make it happen fast and we're glad we could give you the service you needed. Thank you for taking the time to leave your review!

Employees worked with

SS
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SUSAN S.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/27/2023
verified customer Verified Customer
9
Category: Service
quick service
It was great that I didn't have to risk driving my car to get the repair done. I was grateful that the service truck came to me.
Susan Sutton
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/28/2023 01:53 PM

Thank you so much for your positive review, Susan! We take pride in making our services convenient and accessible for our customers. We're so glad that our service truck was able to make the repair without you having to worry about driving your car in. We appreciate your business!

Employees worked with

MO
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MICHAEL O.
Coeur D Alene, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2023
verified customer Verified Customer
10
Category: Service
Mobile service superb
I needed a new battery and a resetting of an emissions computer. The appointment was set up quickly and the mobile crew showed up at the time scheduled and finished promptly.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/27/2023 09:41 AM

Thank you, Michael, for the positive review and your business! We are so glad to hear that you had a great experience with the mobile crew and that your appointment was set up and completed quickly. We strive for customer satisfaction and it seems we have achieved it with you.

Employees worked with

Verified Customer
Athol, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2023
verified customer Verified Customer
10
Category: Service
Timely service
Kent was amazing and a huge help in fixing our van! I really appreciate his attentiveness and follow through.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/27/2023 09:41 AM

Thank you so much for your kind words! We are so happy to hear that you had a great experience at Mike White Ford of Coeur d'Alene. We are very proud of Kent and his dedication to providing excellent customer service. It's our top priority to make sure that our customers feel taken care of and we're glad that was your experience.

Employees worked with

PB
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PAUL B.
Athol, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/30/2023
verified customer Verified Customer
9
Category: Service
I was pleased with your service.
.
Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/02/2023 05:03 PM

Thank you, Paul, for your positive review of Mike White Ford of Coeur d'Alene! We are glad to hear that your experience was a good one and that you were able to find the vehicle you were looking for. Our team works hard to ensure that our customers have the best possible experience. We appreciate your kind words and hope to see you again soon!

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/26/2023
verified customer Verified Customer
0
Category: Service
Very late
My appointment was scheduled for a mobile repair at 8:00 am the technician did not call and let me know he would not be on time I called at out 9:30 to cancel and reschedule because I felt it was a no show then ironically the technician shows up 10 minutes after my call. Poor communication
Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/26/2023 11:39 AM

Mike White Ford strives for a 5-star service with every visit, and we are always looking for opportunities to improve. We would like to address your experince directly, so please reach out to us at info@mikewhiteford.com with more details.

Employees worked with

MD
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MARISSA D.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2023
verified customer Verified Customer
10
Category: Service
Fast Service!
Both of the technicians were friendly, professional and knowledgeable!
Gabriella L. from Mike White Ford of Coeur d'Alene responded on 06/24/2023 04:55 PM

Thank you for your kind review, Marissa! We're so pleased to hear that you had a positive experience with our technicians. We strive to provide the best customer service possible, and it is wonderful to know that we have succeeded in doing so with you. We really appreciate your business!

Employees worked with
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