KE

Kevyn Erbe

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.7

(804 reviews)

71

Reviews of Kevyn Erbe

Verified Customer

Hayden, ID

Ford F250

07/31/2021

Verified Customer

Category: Service

Not real happy

I am happy with the communication from Kevin while going thru this process but I'm not happy that it took 21 days to have something fixed that is covered under Warranty. It took 11 days for my vehicle to even be looked at and I was not given a loaner vehicle at all. This Truck has been in your shop for repairs with 4 different problems that were either covered under under Warranty or under recall. What a piece of junk vehicle; it only has 42,000 miles on it and who knows when the next breakdown will be. Probably done purchasing Ford products.

Not Recommended

Employees worked with

Service Advisor

RB

ROBIN B.

Sandpoint, ID

Ford Super Duty F-250 SRW

04/12/2021

Verified Customer

Category: Service

Disorganized.

When we showed up the check in person said we did not have an appointment but it had in fact been set via phone conversation with the service manager. They said they’d squeeze us in. Uh, no, I had an appointment and I wanted the mechanics to take their time and fix my vehicle correctly and thoroughly. Everyone is in a big hurry and apparently not interested in being helpful. I was quoted one price and charged another with no new service added. Where can a person buy a $58,000 vehicle AND get good service for that vehicle. Nowhere.

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/16/2021 02:27 PM

Robin, we would like to discuss this experience with you. We have left a voicemail for you and would love the opportunity to discuss what happened. (208) 664 - 9211 - Ed Baker

Employees worked with

Service Advisor

DB

DENNIS B.

Coeur D Alene, ID

10/02/2020

Verified Customer

Category: Service

recall

work was done when they said it would be

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/09/2020 03:31 PM

Dennis, thank you for the good review! We're so glad that we were able to take care of your recall work and get you back on the road in a timely manner. It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

BR

BASIN R.

Osburn, ID

Ford F350

02/18/2020

Verified Customer

Category: Service

Warranty vs. not warranty

2019 F-350, ball joints warn out and making weird noise, steering stabilizer / dampner needed to help with a violent dangerous front end shake I've dealt with for months, since I have 40,000 miles I'm told it's not covered under warranty. it's a 2019 truck, where there is an obvious issue from the factory. I left a message last week for Johnathon Hedden, who helped when I bought the truck - no response. It's not a huge amount of money, it's the principal of the whole thing. Yes - this is the kind of story that gets repeated over and over - this death shake / wobble thing is real & you guys acted like you weren't sure what I was talking about. Eddie Davis - Basin Resources

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 02/20/2020 04:46 PM

Eddie, thank you for giving us the opportunity to work on a solution to this issue. We processed the return of $912.98, a goodwill return from both Ford Motor Company and Mike White Ford. The reason that Johnathon Hedden hasn't called you back is that he hasn't been with our company for almost six months. We hope that through our conversations and gesture that we are able to build back some trust. We hope that you give us the opportunity to serve you again and show you a better experience.

Employees worked with

Service Advisor

JC

JOAN C.

Pinehurst, ID

10/10/2019

Verified Customer

Category: Service

Truck purchase

The salesman worked really hard to make sure we were happy with our deal.

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/15/2019 11:03 AM

Joan, thank you for the great review. We're so glad that your purchase experience went well. Your happiness is our most important goal and we're glad that you are happy! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Employees worked with

Service Advisor

Verified Customer

Hayden, ID

10/03/2019

Verified Customer

Category: Service

service

Staff is not professional and doesn't care about customer service .Will only go back if its a recall or something only ford can fix.

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 10/09/2019 10:47 AM

Anonymous, we apologize that your experience with us was not up to your standards. We thank you for speaking with us on the phone and have taken the conversation to heart. We will be speaking with our service people and will reinforce the importance of clear communication standards. We value our customers and their satisfaction highly. We hope that if you choose to give us the opportunity to serve you again in the future, you will have a more satisfactory experience.

Employees worked with

Service Advisor

RK

RUDY K.

Hayden, ID

Ford Expedition

08/06/2019

Verified Customer

Category: Service

Service and repair

Call with price of repair then call back and said he misquoted me and put a couple more hundred dollars on the price

Not Recommended

Haley B. from Mike White Ford of Coeur d'Alene responded on 08/07/2019 10:20 AM

Rudy, thank you for the honest review. I'd love to speak with you more about this situation. Please call me at your earliest convenience (208) 664-9211. Please ask for me (Haley) or if you prefer, you can speak directly with our service manager (Ed Baker) or assistant service manager (Chelsea White).

Employees worked with

Service Advisor

CG

CRUZ G.

Coeur D Alene, ID

05/14/2019

Verified Customer

Category: Service

mislead

I feel like I was misled on a repair on my F150 my old pan was leaking and need a new gasket, I was told it would require a die through the system to determine if it was the oil pan, and it would take a day and possible over night, for an additional $69.00. I received a call an hour later and was told the analysis was done and I would have my truck by the end of the day. I agreed and received a call 4 hours later the truck was ready. I asked why and estimate of a day and an overnight it was done in 4 hours, I was told the tech just hustled. On my oil change in March I was told my rear right brake only had 3mm and recommended repair, on this visit it was 5mm, I feel misled and wont be back for repairs

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 05/14/2019 03:30 PM

Thank you so much for the feedback, Cruz. Chelsea White our Service Lane Manager left you a voice mail regarding this post. We appreciate you choosing Mike White Ford and look forward to hearing from you.

Mallory Gregson

Digital Marketing & Social Media Manager

mgregson@mikewhitefordcda.com

(208)-664-9211

Employees worked with

Service Advisor

Verified Customer

Hamilton, MT

12/18/2018

Verified Customer

Category: Service

PERSONAL ATTENTION.

They made every effort to accommodate me even though I gave them no fore warning.

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 12/19/2018 11:18 AM

Thank you so much for this 5 star rating and warning (Haha). We appreciate you choosing Mike White Ford and look forward to seeing you again.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Service Advisor

BV

BOB V.

Hayden, ID

11/01/2018

Verified Customer

Category: Service

Waste of time

I wasted 3 1/2 hour of MY TIME your service department can’t get their story straight. Didn’t even start working on it yet. Just an oil change so took my keys back and went down the street for the oil change had it done in 20 minutes. Can’t say anything good about your service department .

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 11/02/2018 10:34 AM

Hello Bob, I want to thank you for taking the time to rate our dealership. I apologize about the inconvenience this has caused. If you could please give me a call at 208-664-9211, I would like to get you over to our Service Manager Ed Baker. We want to continue doing business with you and make this right.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Service Advisor

GH

GREG H.

Coeur D'Alene, ID

Ford Super Duty F-350 SRW

10/17/2018

Verified Customer

Category: Service

Good Service, typically high dealer cost

Had oil change, full synthetic. Of course it's very expensive, but the real issue is Ford wants you to change synthetic on the same schedule as regular oil... every 5000 miles. How much sense does that make? So going 10k. Service person asked if I wanted Def fluid topped off, said yes... oops.. 1.41 gallons, $22.56. $16 per gallon. Walmart: about $4 per gallon.. how much is urine worth anyway? I thought they would have a nice bulk container and give me a decent price, like the 55 gal rate of 3 bucks .. sorry.
I really do like to go to the dealer for service, and if they would give you a decent deal, would be more inclined to do so.
Service techs are very friendly, and professional.. so no beef there. Pretty crazy that you have to book an oil change over a week out.. but that's inconvenient, not terrible. Just get with the pricing program and you might get more business.

Not Recommended

Mallory G., Digital Marketing and Social Media Manager from Mike White Ford of Coeur d'Alene responded on 10/17/2018 04:30 PM

Hello Greg, thank you for taking the time to rate and review our dealership. We understand the frustration that this may have caused. The $1.14 is the prices for a quart which means it`s $5.64 for a gallon. I see here we put in four gallons of DEF which comes to a total of $22.56. We used Ford DEF fluid in your vehicle which Ford Motor dictates the prices. We truly do appreciate you choosing Mike White Ford and would like to continue business with you. If you do have any more questions please give me a call and I would be more than happy to help.

Mallory Gregson

Internet Marketing Manager

mgregson@mikewhitefordcda.com

(208)-667-3510

Employees worked with

Service Advisor

RP

ROBERT P.

Coeur D Alene, ID

08/21/2018

Verified Customer

Category: Service

Treated terrible

Bought a brand hew truck cash in late 2013. 60000 dollars, when I traded it in on 2011 ranger I found that I got a lemon, to many things to list right now. Very disappointing experience. Have one more oil change on you and after that I will definitely never go back to you guys.

Not Recommended

Employees worked with

Service Advisor

Verified Customer

Hayden Lake, ID

08/02/2018

Verified Customer

Category: Service

All was great!

All was done in a timely manner! Great service!

Not Recommended

Employees worked with

Service Advisor

DK

DAVID K.

Spokane, WA

07/16/2018

Verified Customer

Category: Service

Average

I brought my 5000 mile F150 in for an oil change. When I go my truck back the front desk told me I had a fuel leak in the oil pan that most likely due to a bad seal. I was told to make another appointment to fix it. Why couldn't the seal be fixed? There was no reason given as to why it wasn't fixed. It can't take more than 15 minutes to fix. Let's save people's time when able.

Not Recommended

Employees worked with

Service Advisor

Verified Customer

Hayden, ID

Ford Super Duty F-350 SRW

07/01/2018

Verified Customer

Category: Service

Service on pickup

The tire pressure is different front and back. Ford specification it should not be that hard to check it when tires are rotated. This could easily be standard practice. Also def fluid is only 3/4 full it would be nice if it’s topped off.

Not Recommended

Employees worked with

Service Advisor

RA

REED A.

Post Falls, ID

Ford Super Duty F-250 SRW

05/26/2018

Verified Customer

Category: Service

60,000 mile service

Parker Ford recommended transmission and transfer case service as specified by Ford Motor Co. For my 10 yr old Super Duty. After i returned home i noticed a small leak in the driveway and discounted it since it did not continue throughout the night. The next day I hooked up the camp trailer and headed out to Montana as I had explained to the service dept at Parker was my plan. I got halfway to Missoula and notice transmission fluid heavily leaking from my truck. I continued on to Missoula and immediately go to the Ford dealer service dept to have it checked out. Our trip was delayed over 3 hours while the service dept investigaed the cause of the leak. They then explained that the transmission was excessively overfilled with fluid and was leaking out of the overflow. I went through the anxiety from this and I am the type who doesn't throw a fit, I just go somewhere else to spend my money..

Not Recommended

Employees worked with

Service Advisor

CJ

CINDY J.

Rathdrum, ID

05/07/2018

Verified Customer

Category: Service

5K service not done!

My car has been serviced every 5K miles at this dealer since i bought it new. When i made my appt this time i mentioned that it was also due for new tires. My vehicle was left all day and picked up the next morning, i did not realize until i reviewed the receipt yesterday they never serviced it! That was the reason it was in there, the tires were replaced at that time because its so inconvenient to bring my car in that i wanted everything taken care of at once. Honestly, they should have looked at my odometer and saw that i was almost at the 140K for my next 5K service. Very unhappy about this!

Not Recommended

Employees worked with

Service Advisor

WD

WADE D.

Athol, ID

Ford Super Duty F-250 SRW

05/02/2018

Verified Customer

Category: Service

Keep failing to rotate tires when stated it is complete

Last 2 months there has been two occasions where they failed to rotate my tires

Not Recommended

Employees worked with

Service Advisor

RB

ROBERT B.

Hayden, ID

05/01/2018

Verified Customer

Category: Service

Barely Acceptable

1. Purchase experience of F150 Lariat edition August 2017 totally unacceptable
2. Reported to both dealer and Ford through subsequent surveys and did not hear back from either
3. Last week maintenance service would have been 4 or 5 out of 5 stars but I'm still waiting for number 2 response
4. Cannot and will not recommend dealer to family and friends.

Not Recommended

Employees worked with

Service Advisor

MG

MARIO G.

Coeur D Alene, ID

ReScore Review™

04/26/2018

Verified Customer

Category: Service

2015 Escape

Very good service and great Technicians. A better communication with the Service Advisor is is always advisable.

Recommended

Original Review

04/22/2018

Category: Service

2015 Escape for 30,000 miles servce

Service for my vehicle was great, no problems.
My problem is the Service Advisor told me that I needed to have the transmission service due to the 30,000 miles scheduled. The cost was to be $179.95. I declined at the time and said if necessary I would have it done next time.
After returning home with the vehicle I looked in the manual under the Scheduled Maintenance section and found that it stated that the transmission is to be service at 150,000 miles. The 30,000 miles is for towing a trailer, or using car-top carrier, extensive idling or low-speed driving for long distances, as in heavy commercial use such as delivery, taxi or patrol car and in dusty or sandy conditions. I do not know which one of these conditions the Advisor thought this vehicle was used for which is none of them.
If I am wrong and this vehicle does need transmission service I will apologize and give 5 stars for the service. If the manual is correct the Advisor is incompetent and or trying to scam the public during services.

Not Recommended

Sam G. from Mike White Ford of Coeur d'Alene responded on 04/26/2018 11:41 AM

Hi Mario. Thank you for taking the time to review our dealership. We use these to help improve our processes and provide the best customer service experience possible. I have been told our Service Advisor reached out to you and explained how/why we recommend certain services. We sincerely apologize for the miscommunication during the inital visit. Please let us know if you have any other questions or concerns about servicing your vehicle. Thank you.

Employees worked with

Service Advisor

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