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SureCritic / Hyundai Dealer / Murdock Hyundai Lindon / MASON CONNELLY
MC

MASON CONNELLY

Assistant Service Manager
Murdock Hyundai Lindon
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(6 reviews)
62

Reviews of MASON CONNELLY

HN
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Heather N.
Orem, UT
2013 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Time to register the car
Emissions, oil change, tire rotation, registration and a recall repair that I didn’t know was needed. All were done quicker than expected and Mason kept me informed the whole time. No surprises.
KARI M. from Murdock Hyundai Lindon responded on 02/01/2022 08:15 AM

Thanks for the awesome review! We are so glad that you trust us for all of your vehicle's needs. We strive to provide a 5 star experience every time you come in. We look forward to working with you in the future!

Shawn Miller, Service Manager

Employees worked with
MC
MASON CONNELLY
Assistant Service Manager
BH
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Blaine H.
Lehi, UT
2016 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/26/2022
verified customer Verified Customer
0
Category: Service
I give an honest score and am immediately asked by two people to change it.
I don’t understand why it is that I gave an honest review and all of a sudden I get two emails and an email asking me to up my score. How could the issues I had be resolved?
Employees worked with
MC
MASON CONNELLY
Assistant Service Manager
BH
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Blaine H.
Lehi, UT
2016 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/26/2022
verified customer Verified Customer
0
Category: Service
I give an honest score and am immediately asked by two people to change it.
I don’t understand why it is that I gave an honest review and all of a sudden I get two emails and an email asking me to up my score. How could the issues I had be resolved?
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/26/2022
Service Type: Repair
3
Category: Service
Awful experience
I had a super poor experience with my vehicle. Lack of follow up, unexpected additional problems and costs and additional poor follow up.
SHAWN M. from Murdock Hyundai Lindon responded on 01/26/2022 08:14 AM

We appreciate the feedback. We will reach out for further information.

Employees worked with
MC
MASON CONNELLY
Assistant Service Manager
Verified Customer
Provo, UT
2016 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Recalls on car
Mason was amazing and so quick and kind! He has a good personality to make people feel comfortable!
KAISHA R. from Murdock Hyundai Lindon responded on 12/21/2021 01:06 PM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employees worked with
MC
MASON CONNELLY
Assistant Service Manager
Verified Customer
Orem, UT
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service and excellent people
Best service ever. Won't take my car anywhere else.
KAISHA R. from Murdock Hyundai Lindon responded on 11/16/2021 12:17 PM

Thank you so much for your positive review! We are always so happy to hear when you have a good experience. Thank you for choosing Murdock! We look forward to seeing you for all of your servicing and maintenance needs. 

Shawn Miller, Service Manager

Employees worked with
MC
MASON CONNELLY
Assistant Service Manager
MP
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Michael P.
Fillmore, UT
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/05/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Awesome!!
You’re always treated like a VIP at Murdock Hyundai.
KARI M. from Murdock Hyundai Lindon responded on 11/05/2021 12:54 PM

Thank you for your great review! 5 star service is our standard practice and we are very glad to hear that we were able to deliver that standard to you. We hope to see you for all your future vehicle needs!

Shawn Miller, Service Manager

Employees worked with
MC
MASON CONNELLY
Assistant Service Manager
NW
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Natalie W.
Fountain Green, UT
2020 Hyundai Santa Fe
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/01/2021
Service Type: Maintenance
verified customer Verified Customer
1
Category: Service
T
T
MASON C. from Murdock Hyundai Lindon responded on 10/05/2021 06:46 AM

Thank you for your feedback. Will follow up for rescore.

Employees worked with
MC
MASON CONNELLY
Assistant Service Manager
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