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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / Michael Southern
MS

Michael Southern

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(152 reviews)
95

Reviews of Michael Southern

PM
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Phillip M.
Scottsdale, AZ
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Hundai! Rock solid and reliable.
And the best place to buy and service one is Earnhardt Hyundai on Frank Lloyd Wright in Scottsdale.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 03/07/2018 03:16 PM

Thank you for the wonderful review.

We are happy to be your Hyundai dealer and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
MJ
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Marlene J.
Scottsdale, AZ
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
they do what they say
Honest, and value conscious!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/19/2018 02:30 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
TH
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Tom H.
Phoenix, AZ
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2018
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Steller Earnhardt Hyundai Service
Again, the quality service that is the motto for Earnhardt. The best service manager/director anywhere. His service, attitude, help and personal assistance keeps me on the Earnhardt list of what a stellar dealership should be.
Thanks Mike Southern!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 01/19/2018 02:33 PM

Thank you for the amazing review.

It it always wonderful to hear comments like these from our multiple Hyundai owning families.  It has truly been our pleasure to be your dealership and we look forward to being here for you for all the years, miles, and Hyundais yet to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
MZ
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Mary Z.
Phoenix, AZ
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service!
Mike and his team are very professional, knowledgable and take great care of my car.
I don't trust anyone else with it.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/27/2017 06:49 AM

Thank you for the great review.

We are happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
CL
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Chris L.
Fountain Hills, AZ
2015 Hyundai Genesis
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/26/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Service Mgr mike, great guy
Hard to get thru to service dept via phone, car was dirty when I got it, one issue popped back up when I got home. Will bring it back due to mike the service Mgr, great guy, willing to do what ever
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/26/2017 10:40 AM

Thank you for the positive review.

We are happy to be your Genesis dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
GS
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Gavan S.
Scottsdale, AZ
2016 Hyundai Sonata Hyb
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/25/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Fixing issues
businesses are good not because they don’t make mistakes they are good when they fix mistakes well. Thanks for fixing mistakes
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/26/2017 07:09 AM

Thank you for the 5-star review.

Perfection is unobtainable, but we do our best to not only fix mistakes but learn from them as well.

Thanks for helping us find a disconnect in our process and we are traking the steps to prevent future recurrences.

We look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
WS
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Wendy S.
Phoenix, AZ
2012 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/24/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Mike to the rescue
Norm my normal service advisor was out and my brake light came on and didn't want to wait so Mike took the challenge on
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/26/2017 07:04 AM

Challenge accepted.

We appreciate the great review and we expect Norm back to work right after the new year.  We're glad we could help in his absence.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
RC
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Ray C.
Peoria, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Instant replay
Each visit is an instant replay for previous VISITS which have been nothing but excellent. And continue to climb upward.
Last visit was so quick I could not finish my coffee.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/11/2017 09:44 AM

Thank you Ray for the wonderful review.

We know you come a long way to see us, passing others dealers along the way.  It means a lot to us that you choose us and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
LC
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Lisa C.
Phoenix, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/04/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Best dealer in the Valley!
Knowledgeable, helpful, friendly staff. Immaculate facility. Outstanding customer service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/04/2017 12:56 PM

Thank you for the awesome review!

It means a lot to us that you, an owner who has been driving Hyundais since 1986, believes we are the best in the Valley - that is a such huge compliment, thank you, thank you, thank you!

We are very happy to be your dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
TH
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Thomas H.
Scottsdale, AZ
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Consistently great service
Came in for a quick oil change and they also did a recall that I didn’t know about and washed the car all in a short period of time.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 12/04/2017 07:30 AM

Thank you for the wonderful review.

It is always nice to hear from our multiple Hyundai owners.  We have been especially happy to be your Hyundai dealer and we look forward to serving you for many more years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
Verified Customer
Gilbert, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/22/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Dakota gave good service, very friendly
They called me to pick up my car faster than expected
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/24/2017 06:40 AM

Thank you for the 5-star review for our San Tan location.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
GW
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GEORGE W.
2015 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Excellent
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/13/2017 08:58 AM

Thank you for the excellent review.

We are happy to be your Genesis dealer and we look forward to seeing you and your coupe again next visit.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
F
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F.
Phoenix, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Great staff!
This is a great place to get your car serviced! They take customer service to the next level.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/28/2017 10:46 AM

Thank you for the fantastic review.

As an original Hyundai owner since '86, it means so much to us that you choose us to be your Hyundai dealer.  We look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
DB
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Donald B.
Scottsdale, AZ
2011 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Service
Thanks to Mike the service director and his staff, he obviously has instilled his customer satisfaction vision with his staff,they always go above and beyond to make my visit an excellent experience.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/20/2017 02:19 PM

Thank you for the excellent review here and on Google+.

What a pleasure it is to be your dealership.  Thank you for choosing us and we look forward to serving you for many more years and miles to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
LE
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Lynn E.
Phoenix, AZ
2012 Hyundai Accent
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Outstanding service
Outstanding service with professional techs done efficiently
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/31/2017 08:41 AM

Thank you for the wonderful review.

We are so happy to be your Hyundai dealer, now on your second Hyundai with us.  Thank you for choosing us and we look forward to serving you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
MZ
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Mary Z.
Phoenix, AZ
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/22/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Very Professional!
Mike and his team gives great service and are very professional.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/24/2017 09:58 AM

Thank you for the wonderful review.

It has been our pleasure to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
DC
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Donald C.
Scottsdale, AZ
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
first service
the service was quick and professional - the customer waiting area was clean and well maintained
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/21/2017 09:37 AM

Thank you for the 5-star review.

We are happy to be your dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
NP
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Nancy P.
Phoenix, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent Service Experience
Excellent service and experience from start to finish. Michael Southern and Norm are professional, knowledgeable and the best I have encountered in vehicle service.
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/12/2017 09:48 AM

Thank you for the great review.

It has been our pleasure being your Genesis/Hyundai dealer and we look forward to serving you for many more years, miles, and vehicles to come.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
F
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F.
Phoenix, AZ
2017 Hyundai Santa Fe S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/07/2017
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service. Helpful staff!
The best dealer in the Valley!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 06/07/2017 12:32 PM
Love it!

Thank you for the HUGE endorsement!  It has been our absolute pleasure to be your dealership through multiple Hyundais and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager
Employees worked with
MS
Michael Southern
DG
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Dominick G.
Glendale, AZ
2013 Hyundai Genesis Co
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/18/2017
Service Type: Repair
verified customer Verified Customer
Category: Service
World class service
Michael Southern delivers a friendly world class service experience that left me with nothing but good things to say. Thank you Michael!
Recommended
Michael S. from Earnhardt Hyundai North Scottsdale responded on 05/18/2017 10:30 AM

Thank you Dominick!

100% our pleasure to be your dealer, thank you for choosing us and we look forward to helping you keep your Coupe is such great shape.

We look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
MS
Michael Southern
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