Business Solutions

NP
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NICHOLAS PALERMO

SERVICE ADVISOR
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(143 reviews)
41
Send a Message to NICHOLAS

DB
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DESMOND B.
West Palm Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/24/2022
0
Category: Service
Great service from nicholas
Nicholas always gives me great service anytime I come really appreciate him
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/24/2022

THANK YOU DESMOND FOR THE 5 STAR SURVEY


KH
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Kyle H.
Boynton Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Top talent
Nick is not only the best employee at this location, he’s also the best one I’ve ever come across at any dealership. He goes above and beyond and is straight to the point, which everyone should be like. I can’t wait to see Nicks rise through the ranks in the car industry
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022

THANK YOU


AM
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Arianna M.
Lawrenceville, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Easy, hassle free, headache free, professional service.
I had taken my car in for some concerns as well as normal service while on vacation ,Nicholas took my fear away and put me at ease walked me through everything. He was super professional butbreal at the same time I felt like I was dealing with my brother or best friend. I know a lot of people Try and take advantage of girls in the car industry but he was so honest and easy to work with what a breath of fresh air!! Thumbs up thank you so much!!
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022

THANK YOU 


RP
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Reynold P.
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Great great
Customer service rep is great very knowledgeable of his job and very caring of people when they have problems with their vehicles and I thank him very much
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022

THANK YOU 


EK
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Edward K.
Lake Worth, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Delivered as promised
Everything he said would be done was done in a prompt efficient manner
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022

THANK YOU FOR YOUR REVIEW


NP
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Nicole P.
Boynton Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Nicholas palermo
Nicholas in service was so helpful and efficient with getting my car in and out!
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022

THANK YOU


BH
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Breiana H.
Delray Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Nick
Nick was amazing at his job and was super helpful.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022

THANK YOU


JG
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Jaymie G.
Lake Worth, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Nick
Nick was amazing and was very helpful!!
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022

THANK YOU


AM
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Angela M.
Fort Lauderdale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
A pleasure as always
Every time I go to get my car serviced Nicholas always helps me he always gets me in and out and always so polite i don’t go anywhere else to have my car serviced because I get the best service from that location and especially from Nicholas.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022

THANK YOU


GW
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Gary W.
Pompano Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Excellent
The service experience was awesome. Well done.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022

THANK YOU


RV
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Rich V.
Lake Grove, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Amazing
Very positive, polite and knowledgeable
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022

THANK YOU


WP
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Wayne P.
Pompano Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Great Experience
Service was great and quick. My grandmother was very satisfied with her services. Thank you Nick
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022

THANK YOU 


AM
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Avitum M.
Pompano Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/23/2022
10
Category: Service
Excellent Experience
Went in for service and was greeted very promtly by Service Writer. He gave me the pickle, and rolled out the red carpet . Thanks for being so jiffy.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/23/2022

Thank you Avitum for the 5 Star Survey


Verified Customer
Lake Worth, FL
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/20/2022
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Worst service
I would not go back to this dealership.
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/20/2022

Thank you I will follow up with you soon 


TM
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Terry M.
Wellington, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
verified customer Verified Customer
7
Category: Service
Follow up
I can't rate the original service experience again because that's over and done. I will however rate the way Armand handled trying to make it up to us with an excellent.

TM
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Terry M.
Wellington, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/05/2022
verified customer Verified Customer
7
Category: Service
Follow up
I can't rate the original service experience again because that's over and done. I will however rate the way Armand handled trying to make it up to us with an excellent.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/01/2022
Service Type: Repair
1
Category: Service
Terrible experience
Terrible experience
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/01/2022

Thank you I will follow up with you soon 

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/06/2022

Thank you 


JR
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Jorge R.
Pompano Beach, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
verified customer Verified Customer
10
Category: Service
Almost perfect !!
Everything was 10 points but waiting time was too long. Could be forgiven, still deserves five (5) stars.

JR
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Jorge R.
Pompano Beach, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2022
verified customer Verified Customer
10
Category: Service
Almost perfect !!
Everything was 10 points but waiting time was too long. Could be forgiven, still deserves five (5) stars.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/24/2022
Service Type: Maintenance
9
Category: Service
Almost excellent
Everything: 10 points; but waiting time and parts availability, only 5 (five)
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/24/2022

THANK YOU

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 02/26/2022

THANK YOU


HE
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Harold E.
Boynton Beach, FL
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/23/2022
verified customer Verified Customer
8
Category: Service
happy customer
After having a conversation with Armand all of my concerns were addressed and my overall experience with Hyundai once again met my high expectations.

HE
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Harold E.
Boynton Beach, FL
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/23/2022
verified customer Verified Customer
8
Category: Service
happy customer
After having a conversation with Armand all of my concerns were addressed and my overall experience with Hyundai once again met my high expectations.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/22/2022
Service Type: Maintenance
2
Category: Service
disappointed
very disappointed in the way my car was returned waited 5 hours for my car to return
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/22/2022

THANK YOU I WILL LOOK INTO THIS

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/23/2022

Thank you 

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