Name: NICHOLAS PALERMO
Rating: 4.7

Reviews of NICHOLAS PALERMO

Karina A.

Palm Springs, FL

2016 Hyundai Tucson

08/03/2021

Service Type: Maintenance

Verified Customer

Category: Service

0 costumer service

0 costumer service.

Not Recommended

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 08/03/2021 12:50 PM

THANK YOU FOR YOUR REPLY I WILL FOLLOW UP SOON

Employees worked with

NICHOLAS PALERMO

SERVICE ADVISOR

Verified Customer

Lake Worth, FL

2018 Hyundai Santa Fe Sport

06/15/2021

Service Type: Maintenance

Verified Customer

Category: Service

Service review

Service was good. Cannot fully recommend dealership based on sales experience. The purchase of this vehicle was not as great as 1st thought. Some issues arose that could have been handled better.

Not Recommended

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 06/15/2021 03:37 AM

Thank you for your reply

Employees worked with

NICHOLAS PALERMO

SERVICE ADVISOR

William D.

Boynton Beach, FL

2019 Hyundai Santa Fe

ReScore Review™

03/16/2021

Verified Customer

Category: Service

Being corrected

After a brief discussion with another representative from Napoleon, Inwas satisfied that they looked into my review and took steps to correct what took place

Recommended

Original Review

03/15/2021

Service Type: Maintenance

Category: Service

Service Day

Service was completed as required

Not Recommended

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/15/2021 12:13 PM

THANK YOU

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/16/2021 09:25 AM

THANK YOU

Employees worked with

NICHOLAS PALERMO

SERVICE ADVISOR

Rochelin M.

Lake Park, FL

2020 Hyundai Elantra

ReScore Review™

12/19/2020

Verified Customer

Category: Service

Satisfied

After initial visit, I was contacted by Mr. Armand G. He was very patient and listened to my concerns. My issue was solved in a timely fashion and I’m satisfied. Thank you again.

Recommended

Original Review

12/12/2020

Service Type: Maintenance

Category: Service

Service Sucks with customer service!!!

Service Station sucks. The men there are rude!!!!

Not Recommended

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 12/12/2020 08:38 AM

Thank w I will follow with w

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 12/19/2020 12:49 PM

Thank you

Employees worked with

NICHOLAS PALERMO

SERVICE ADVISOR

John G.

Juno Beach, FL

2019 Hyundai Tucson

ReScore Review™

11/17/2020

Verified Customer

Category: Service

Great service

The manager was concerned by my comments, and called me to discuss. I am satisfied with the results of our conversation. I will continue to b ring my car here for service.

Recommended

Original Review

11/06/2020

Service Type: Repair

Category: Service

Very disappointed

During my recent service visit, my experience was not so good. I brought my Tucson in for an oil change on November 3rd. To my surprise, the service advisor told me I needed front and rear brakes. My brakes were not making any noise, no squeeks, no nothing. However he insisted the brakes were worn and all needed to be replaced. He said the cost would be $643.24. I told him I didn't have money for that right now. I'm not working since COVID-19. However he insisted they needed to be done but he could offer me a credit plan. Monthly payments of $62.39 plus $52.15 down. I didn't know that this credit was going to cost me $105.47. I was unhappy, but he convinced me I needed all my brakes replaced.

When I got home and reviewed my receipt, I found that the service advisor flagged my account in your system with a note that said: Due to age/mileage/condition of vehicle Napleton West Palm Beach Hyundai will not be held liable for additional mechanical issues that arise during or after original repairs are completed. He didn't tell me he was going to do this, and I felt like he conned me.

The next day I returned to Hyundai and saw Mr. Palermo. I questioned him about why he flagged my account in this manner. He told me, oh don't worry, that's just standard for cars over 60,000 miles. It means nothing. I said, if it meant nothing, why would you flag my account this way? My car is in excellent condition. He told me he had no choice in the matter. The computer does it automatically.

Let me tell you, I feel like I was conned. I don't believe I really needed front and rear brakes, and I feel flagging my account without even telling me was wrong.

Money is very hard for me because I can't work due to COVID-19. I didn't need to spend all of that money. I even suspect I was probably overcharged.

Up to that time, I was loyal and always came to this facility to service my car. After this experience, I probably will find another place to service my car.

I'm sorry to complain, but I really feel I was conned.

Not Recommended

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 11/06/2020 11:56 AM

THANK YOU

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 11/18/2020 03:38 PM

THANK YOU

Employees worked with

NICHOLAS PALERMO

SERVICE ADVISOR

Javier G.

Royal Palm Beach, FL

2020 Hyundai Accent

10/20/2020

Service Type: Maintenance

Verified Customer

Category: Service

Not friendly

The staff tried to force me to do maintenance that I don't wanted and when I refused he Threatened me with remove the warranty of the system

Not Recommended

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 10/21/2020 05:01 AM

THANK YOU

Employees worked with

NICHOLAS PALERMO

SERVICE ADVISOR

Verified Customer

West Palm Beach, FL

2018 Hyundai Elantra

ReScore Review™

07/09/2020

Verified Customer

Category: Service

Wrong made right

My concerns were seriously considered and action taken. I appreciate the interaction with the dealership. They truly strive toward customer satisfaction.

Recommended

Original Review

07/07/2020

Service Type: Repair

Category: Service

Virus? What virus?

Not any steps taken by service associates to comply with current mandates and recommendations for staying safe during this pandemic. My past experiences have been from ok to pretty good, but this last visit 7/3/2020 was shocking. The numbers of new cases in FL is one of the highest in the nation.
Most NO masks
No social distancing or partitions in service write up area
No hand sanitizers in service write up area
Although my car was adequately serviced, at this time I would not recommend.

Not Recommended

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 07/08/2020 04:51 AM

THANK YOU FOR REPLY OUR MANGEMENT TEAM IS ON THIS

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 07/08/2020 10:01 AM

our apologies

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 07/08/2020 01:24 PM

THANK YOU

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 07/09/2020 08:58 AM

THANK YOU SO MUCH

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 07/09/2020 08:59 AM

THANK YOU SO MUCH

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 07/10/2020 07:51 AM

THANK YOU

Employees worked with

NICHOLAS PALERMO

SERVICE ADVISOR

Verified Customer

Boynton Beach, FL

2012 Hyundai Tucson

ReScore Review™

12/23/2019

Verified Customer

Category: Service

Giving Hyundai a 2nd opportunity

Mike, service manager from Hyundai called me regarding my very disappointing experience review I gave last week. I was surprised to hear from him, but he seemed genuinely concerned on how dissatisfied I was on my last visit. He stated he is working to get his teams quality of service improved and has asked me to return for my next oil change so I can experience better service. I look forward to seeing the changes and improvements in the new coming year. Thanks Mike for reaching out, it’s nice to know that as a customer I’m being heard!

Recommended

Original Review

12/19/2019

Service Type: Repair

Category: Service

Dissatisfied

From the 25 minute wait just to get into the service area and having to wait 4.5 hours even though I had an appointment was very unsatisfactory for me. Service area either need more help or more training on how to do properly do their job.

Not Recommended

Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 12/20/2019 05:18 AM

THANK YOU,I WILLCONTACT YOU

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 12/23/2019 07:43 AM

THANK YOU

Employees worked with

NICHOLAS PALERMO

SERVICE ADVISOR

Verified Customer

Royal Palm Beach, FL

2012 Hyundai Azera

12/03/2019

Service Type: Maintenance

Verified Customer

Category: Service

customer

Three Stars

Not Recommended

Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 12/04/2019 04:42 AM

thank you

Employees worked with

NICHOLAS PALERMO

SERVICE ADVISOR

Verified Customer

Royal Palm Beach, FL

2013 Hyundai Veloster

11/30/2019

Service Type: Maintenance

Verified Customer

Category: Service

Extended Warranty

I was told Extended warranty will be the same like a factory (bumper to bumper)just need to pay $100.00 deductible for any repairs. The radio broke , guess what . Denied to fixed.

Not Recommended

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 11/30/2019 12:55 PM

THANK YOU

Employees worked with

NICHOLAS PALERMO

SERVICE ADVISOR

Diana V.

Boynton Beach, FL

2017 Hyundai Sonata

10/31/2019

Service Type: Maintenance

Verified Customer

Category: Service

N/A

Not Recommended

Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/31/2019 02:58 PM

my apologies i will contact you

Employees worked with

NICHOLAS PALERMO

SERVICE ADVISOR

Verified Customer

West Palm Beach, FL

2015 Hyundai Santa Fe Sport

10/24/2019

Service Type: Repair

Verified Customer

Category: Service

Forgot to rotate my tires

Brought my Santa Fe in for a recall service. While there I asked for a oil and filter change and tire rotation using a coupon they sent me in the mail. If I didn't check my car tires before I left I would not have found out they forgot to do the tire rotation. (I always take note of which tires are where). I had to go search out the service technician and tell him. He became a little defensive saying there was no mistake but after checking the paperwork he realized it was his mistake. I had to wait again while they did the rotation. He did apologize before I left.

Not Recommended

Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/24/2019 02:41 PM

THANK YOU

Employees worked with

NICHOLAS PALERMO

SERVICE ADVISOR

Verified Customer

West Palm Beach, FL

2018 Hyundai Kona

10/08/2019

Service Type: Maintenance

Verified Customer

Category: Service

Good job

They do good work

Not Recommended

Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 10/08/2019 01:00 PM

THANK YOU

Employees worked with

NICHOLAS PALERMO

SERVICE ADVISOR

Verified Customer

West Palm Beach, FL

2014 Hyundai Santa Fe

09/10/2019

Service Type: Maintenance

Verified Customer

Category: Service

Took too long

It took over three hours for basic service and my cars brakes are still squeaking despite the $400 bill.

Not Recommended

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 09/10/2019 12:50 PM

THANK YOU FOR THE RESPONSE

Employees worked with

NICHOLAS PALERMO

SERVICE ADVISOR

Rennie B.

Lake Worth, FL

2018 Hyundai Elantra

08/02/2021

Service Type: Maintenance

Verified Customer

Category: Service

The Staff are very Professional and understanding.Thanks for the great service that was provided!

Last month July, I brought my car in for service; I knew there was more work needed but I did not have the finances to do the labor.Thanks to my service Rep.Nick recommendation of a special servicing Called SUNBIT, I was able to get the much needed work done on my car.Thanks again!

Recommended

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 08/02/2021 06:34 PM

Thank you for your reply

Employees worked with

NICHOLAS PALERMO

SERVICE ADVISOR

Jose M.

West Palm Beach, FL

2012 Hyundai Elantra

07/28/2021

Service Type: Maintenance

Verified Customer

Category: Service

Nice people

People you can trust

Recommended

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 07/28/2021 11:09 AM

THANK YOU FOR YOUR 5 STAR SURVEY

Employees worked with

NICHOLAS PALERMO

SERVICE ADVISOR

Lester S.

Boynton Beach, FL

2017 Hyundai Sonata

ReScore Review™

07/07/2021

Verified Customer

Category: Service

Total experience from start to finish.

Nicholas greeted me, explained what would be checked and completed the process very quickly an professionally. Visitor’s lounge was neat with access to WiFi. Coffee was available free and quite good. Snacks were reasonably priced unlike some other places. My car was completed in the time told, checking out was easy, and washed car (much appreciated) ready. I felt the car ran better and I’m happy with the whole experience.

Recommended

Employees worked with

NICHOLAS PALERMO

SERVICE ADVISOR