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SureCritic / Hyundai Dealer / Napleton's West Palm Beach Hyundai / NICHOLAS PALERMO
NP

NICHOLAS PALERMO

SERVICE ADVISOR
Napleton's West Palm Beach Hyundai
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(143 reviews)
41

Reviews of NICHOLAS PALERMO

LS
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Lester S.
Boynton Beach, FL
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
verified customer Verified Customer
Category: Service
Total experience from start to finish.
Nicholas greeted me, explained what would be checked and completed the process very quickly an professionally. Visitor’s lounge was neat with access to WiFi. Coffee was available free and quite good. Snacks were reasonably priced unlike some other places. My car was completed in the time told, checking out was easy, and washed car (much appreciated) ready. I felt the car ran better and I’m happy with the whole experience.
Recommended
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
LS
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Lester S.
Boynton Beach, FL
2017 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021
verified customer Verified Customer
Category: Service
Total experience from start to finish.
Nicholas greeted me, explained what would be checked and completed the process very quickly an professionally. Visitor’s lounge was neat with access to WiFi. Coffee was available free and quite good. Snacks were reasonably priced unlike some other places. My car was completed in the time told, checking out was easy, and washed car (much appreciated) ready. I felt the car ran better and I’m happy with the whole experience.
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/06/2021
Service Type: Maintenance
Category: Service
Perhaps 3+ stars is more appropriate. I just didn’t fill in boxes to get this completed. Hope it helps improve things.
I think I’ve said it all. Next time I’ll bring some food as there’s nothing nearby!!!!!
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 07/06/2021 01:03 PM

THANK YOU I WILL FOLLOW UP WITH SOON

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 07/07/2021 07:48 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
CG
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Chistian G.
Palm Beach Gardens, FL
2017 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Advisor Nick P. Provided exceptional service!
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 07/01/2021 02:13 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Lake Worth, FL
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service review
Service was good. Cannot fully recommend dealership based on sales experience. The purchase of this vehicle was not as great as 1st thought. Some issues arose that could have been handled better.
Not Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 06/15/2021 03:37 AM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
BE
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Brian E.
Oakland Park, FL
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
You feel like family
A terrific dealership very accommodating
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 06/08/2021 08:10 AM

THANK YOU BRIAN

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
West Palm Beach, FL
2015 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/28/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quality Service and work done
My car was fix and everything was taken care of without me having to stress. Service advisor Nick P. is absolutely amazing and so knowledgeable. He made the experience very relaxed. Thanks Nick
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 05/28/2021 12:49 PM

THANK YOU 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
BL
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Bretele L.
Delray Beach, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Really love coming here
Anytime I’m here they treat me just the same as they would any customer seeking assistant with the utmost attention to detail as to what I’m asking and always knowledgeable and trustworthy.
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 05/15/2021 02:50 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
CL
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Christopher L.
Boynton Beach, FL
2012 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Promise met
My engine blew they handled the issue Nick on service was more than helpful. Thanks for taking responsibility.
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 05/06/2021 05:09 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
CM
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Charlotte M.
Royal Palm Beach, FL
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/25/2021
Service Type: Repair
Category: Service
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/25/2021 04:27 PM

Thank you I been trying to contact you 

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/28/2021 07:48 AM

Thank you 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
WD
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William D.
Boynton Beach, FL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
verified customer Verified Customer
Category: Service
Being corrected
After a brief discussion with another representative from Napoleon, Inwas satisfied that they looked into my review and took steps to correct what took place
Recommended
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
WD
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William D.
Boynton Beach, FL
2019 Hyundai Santa Fe
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2021
verified customer Verified Customer
Category: Service
Being corrected
After a brief discussion with another representative from Napoleon, Inwas satisfied that they looked into my review and took steps to correct what took place
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/15/2021
Service Type: Maintenance
Category: Service
Service Day
Service was completed as required
Not Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/15/2021 12:13 PM

THANK YOU 

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 03/16/2021 09:25 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
RT
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Ronald T.
Delray Beach, FL
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
on time appointments
friendly place to have the car serviced
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/22/2021 07:24 AM

THANK YOU RONALD FOR YOUR 5 STARS SURVEY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
CJ
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Claude J.
Lake Worth, FL
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
verified customer Verified Customer
Category: Service
Nick is a great representative
Yea Nick
Recommended
Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
CJ
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Claude J.
Lake Worth, FL
2018 Hyundai Tucson
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2021
verified customer Verified Customer
Category: Service
Nick is a great representative
Yea Nick
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/05/2021
Service Type: Maintenance
Category: Service
Great customer service without B.S.
Nick explains solutions, not "sales talk".
Recommended
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 02/05/2021 08:45 AM

THANK YOU FOR THE RESPONSE

ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/05/2021 08:54 AM

Thank you I will follow with you 

ERNIE R. from Napleton's West Palm Beach Hyundai responded on 02/15/2021 07:08 AM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
RD
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Rodney D.
Lake Worth, FL
2013 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good service, nice people.
A+
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/02/2021 03:17 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
SS
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Susan S.
Palm Beach Shores, FL
2007 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Everyone is so friendly and professional
Very professional
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/02/2021 01:54 PM

Thank you For Your 5 Star Survey 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
West Palm Beach, FL
2017 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
THE SERVICE DEPARTMENT PERSONAL
GREAT SERVICE
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 02/02/2021 12:35 PM

THANK YOU

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
Verified Customer
Riviera Beach, FL
2018 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Yep ??
Good stuff
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 01/27/2021 05:46 AM

THANK YOU FOR YOUR REPLY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
JM
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Jose M.
West Palm Beach, FL
2012 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/25/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Nice people
We can trust
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 01/25/2021 05:00 PM

Thank you for your reply 

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
MR
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Marylane R.
Royal Palm Beach, FL
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service from my guy.
Need more safety.
Recommended
ARMAND G. from Napleton's West Palm Beach Hyundai responded on 01/06/2021 08:40 AM

THANK YOU MARYLANE FOR YOUR 5 STAR SURVEY

Employees worked with
NP
NICHOLAS PALERMO
SERVICE ADVISOR
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