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SureCritic / Hyundai Dealer / Earnhardt Hyundai North Scottsdale / NORM ROSEN
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NORM ROSEN

Earnhardt Hyundai North Scottsdale
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1373 reviews)
74

Reviews of NORM ROSEN

JB
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Jay B.
Scottsdale, AZ
2015 Hyundai Genesis
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/27/2021
Service Type: Maintenance
verified customer Verified Customer
2
Category: Service
Genesis brand unreliable
I have been less than impressed with my Genesis sedan. I was sold on the fact this was a new entry into the luxury market and would have the amenities, marketing and service to go with it. Unfortunately, the car has been extremely unreliable, leaving me stranded numerous times. The fuel pump went out at 60K miles, the wheel liner came loose and was flopping against the tire/car on I-17, the plastic undercarriage came loose and was dragging on the road, the starter went out at 80K+ miles, etc. I should not have those reliability issues with a luxury car with lower miles and an impeccable service record. I should never have had to pay for those repairs for parts that should last longer than they did. I cannot recommend the Genesis brand or the dealership if they can't deliver a more reliable product and stand behind it better when there are issues.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/27/2021 11:05 AM

Jay we are sorry this visit left you with such bad feelings.

None of us ever wants to be stranded and it is unfortunate that your starter failed outside the factory warranty. 

We'll share your comments with Hyundai.

Michael Southern
Service Manager 

Employees worked with
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NORM ROSEN
GB
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Gary B.
Scottsdale, AZ
2022 Hyundai Tucson Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2021
verified customer Verified Customer
10
Category: Service
front doors seal wind noise
Discussed problem with Mike Southern , happy to report that issue discussed and will be resolved at next appointment
Employees worked with
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NORM ROSEN
GB
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Gary B.
Scottsdale, AZ
2022 Hyundai Tucson Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/11/2021
verified customer Verified Customer
10
Category: Service
front doors seal wind noise
Discussed problem with Mike Southern , happy to report that issue discussed and will be resolved at next appointment
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/03/2021
Service Type: Repair
10
Category: Service
wind noise at both front doors
Everything was completed except for 1 issue which was the wind noise from both front door seals
Michael S. from Earnhardt Hyundai North Scottsdale responded on 11/06/2021 10:05 AM

Thank you for the feedback Gary.

We'll get you back in soon and make sure we chase down that wind noise.  We are very happy to be you and your family's dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
BM
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Brian M.
Rio Verde, AZ
2007 Hyundai Veracruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Very good
Very good
Michael S. from Earnhardt Hyundai North Scottsdale responded on 10/20/2021 07:39 AM

Thank you Brian for the great review.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
HL
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Howard L.
Scottsdale, AZ
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Aaa
Okay. Hate these
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/29/2021 08:09 AM

Sometimes we hate these too, believe us.

Still, thank you for taking the time to rate our store favorably - it really has been our pleasure to be your Hyundai dealer these many years now and we look forward to being here for you for all the years and miles ahead.

Thank you Howard.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
HL
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Howard L.
Scottsdale, AZ
2014 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
Aaa
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2021 03:45 PM

Thank you Howard!

We've been at this a while now and it is always a pleasure to see you.  We appreciate the great review and we'll look forward to seeing you next visit.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
LK
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Leonard K.
Scottsdale, AZ
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Very professional Service
Very professional Service
Michael S. from Earnhardt Hyundai North Scottsdale responded on 09/08/2021 03:45 PM

Thank you Leonard for the postive review.

We are happy to be your dealer and we look forward to serving you again.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
Verified Customer
Phoenix, AZ
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2021
verified customer Verified Customer
10
Category: Service
Happy :)
Mike from the service dept. Management reached out to me. I thought a week was long enough to wait for a response, I should have been maybe a little more patient. Like every business undergoing the craziness of the times so do dealerships. I appreciate so much the response and timeliness and repair of the car.
I cannot thank you enough!

My deepest gratitude to your hard working staff and Norm. Norm is great, I just need to learn patience.

Sincerely,
Sharon
Employees worked with
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NORM ROSEN
HC
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Harold C.
Scottsdale, AZ
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2021
verified customer Verified Customer
10
Category: Service
ReScoring my service
I did not mean to originally submit a score of four but rather the top number of 5!
Employees worked with
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NORM ROSEN
HC
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Harold C.
Scottsdale, AZ
2018 Hyundai Sonata
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2021
verified customer Verified Customer
10
Category: Service
ReScoring my service
I did not mean to originally submit a score of four but rather the top number of 5!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/27/2021
Service Type: Repair
8
Category: Service
Latest Service
Great service!!&
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/28/2021 12:51 PM

Thank you for the great review for Norm and our store.

We are so happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Employees worked with
avatar
NORM ROSEN
Verified Customer
Phoenix, AZ
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/29/2021
verified customer Verified Customer
10
Category: Service
Happy :)
Mike from the service dept. Management reached out to me. I thought a week was long enough to wait for a response, I should have been maybe a little more patient. Like every business undergoing the craziness of the times so do dealerships. I appreciate so much the response and timeliness and repair of the car.
I cannot thank you enough!

My deepest gratitude to your hard working staff and Norm. Norm is great, I just need to learn patience.

Sincerely,
Sharon
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/23/2021
Service Type: Repair
8
Category: Service
Dissapointed
Car was returned with minor damage. No timely response from Service Department/Management for repair of my car.
Michael S. from Earnhardt Hyundai North Scottsdale responded on 08/24/2021 08:10 AM

Oh no!

We'd really like to correct this ASAP for you.  We want to solve concerns not create them when your car is here.  Please reach out to me directly, we'll solve this for you swiftly.

Michael Southern
Service Manager

Employees worked with
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NORM ROSEN
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