Business Solutions
SureCritic / Crain Hyundai Little Rock / RODERICK GRAY
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RODERICK GRAY

General Manager
Crain Hyundai Little Rock
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(64 reviews)
83

Reviews of RODERICK GRAY

SJ
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Sondra J.
Bauxite, AR
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2020
verified customer Verified Customer
Category: Sales
love Tuscon
it was fast and painless
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 10/05/2020 12:01 PM

Sondra,
Thanks so much for the great review!!!

Employees worked with
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RODERICK GRAY
General Manager
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Anthony Hicks
SALES MANAGER
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MARK MADISON
SALES CONSULTANT
WW
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Whitney W.
Pine Bluff, AR
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2020
verified customer Verified Customer
Category: Sales
Great staff
10+
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 09/28/2020 12:16 PM

Whitney,
Thanks for this great review!!

Employees worked with
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RODERICK GRAY
General Manager
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Anthony Hicks
SALES MANAGER
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MARK MADISON
SALES CONSULTANT
TL
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Teniki L.
Kensett, AR
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/27/2020
verified customer Verified Customer
Category: Sales
Great place to buy a vehicle
Everyone at this dealership went beyond. After buying cars from other dealerships this one made me feel comfortable and they actually help you get a vehicle.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 09/28/2020 07:01 AM

Teniki,
Thanks for this great review!

Employees worked with
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RODERICK GRAY
General Manager
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Anthony Hicks
SALES MANAGER
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EDWARD TAYLOR
SALES CONSULTANT
KN
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Kevin N.
Hamburg, AR
2021 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2020
verified customer Verified Customer
Category: Sales
Great Company and Branch
Everyone was so kind while I was there purchasing my first car. Mark made it easy and I was in and out quickly. Never once wasted my time, and gave me such a good deal! Will definitely be coming back for my next car!
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 09/17/2020 11:39 AM

Kevin,
Thanks so much for this great review.  So glad that you had a great experience with Crain Hyundai of Little Rock.

Employees worked with
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RODERICK GRAY
General Manager
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Anthony Hicks
SALES MANAGER
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MARK MADISON
SALES CONSULTANT
YM
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Yolanda M.
North Little Rock, AR
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2020
verified customer Verified Customer
Category: Sales
The service
This was the best experience I had in a long time purchasing a car... Mr Kelly was exceptional...
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 09/11/2020 08:27 AM

Yolanda,
Thanks for this great review!

Employees worked with
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RODERICK GRAY
General Manager
LJ
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Linda J.
Little Rock, AR
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2020
verified customer Verified Customer
Category: Sales
Courteous and professional.
Salesman was knowledgeable and patient. Made process easy and quick.
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 09/03/2020 12:43 PM

Linda,
Thanks for this great review!!

Employees worked with
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RODERICK GRAY
General Manager
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Anthony Hicks
SALES MANAGER
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EMMANUEL OLIE
SALES CONSULTANT
SF
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Shanna F.
Roland, AR
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2020
verified customer Verified Customer
Category: Sales
2020 Hyundai Elantra
Mark Madison is AMAZING at Crain Hyundai!!! Definitely recommend him as your next salesman!!!
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 09/03/2020 12:05 PM

Shanna,
Thanks for this great review!!

Employees worked with
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RODERICK GRAY
General Manager
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Anthony Hicks
SALES MANAGER
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MARK MADISON
SALES CONSULTANT
HJ
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Harold J.
Lonsdale, AR
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/01/2020
verified customer Verified Customer
Category: Sales
2021 Palisade Purchase
A very hassle free experience thanks to Mark Madison , Roderick Gray and the Crain Hyundai Team. They found the vehicle that we wanted with both the exterior and interior colors that were desired and delivered it in a timely manner!!
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 09/02/2020 08:51 AM

Harold,
Thanks for a great review!

Employees worked with
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RODERICK GRAY
General Manager
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Anthony Hicks
SALES MANAGER
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MARK MADISON
SALES CONSULTANT
Verified Customer
Benton, AR
2021 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2020
verified customer Verified Customer
Category: Sales
Great
Love my new car. Simple and easy
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 08/31/2020 12:56 PM

Thanks for this great review!

Employees worked with
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RODERICK GRAY
General Manager
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Anthony Hicks
SALES MANAGER
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MARK MADISON
SALES CONSULTANT
JC
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Jeroderick C.
Camden, AR
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2020
verified customer Verified Customer
Category: Sales
Excellent
Had a great experience with Crain Hyundai of Little Rock my sales Ed Taylor did a wonderful job of making me feel as if Crain is the only car dealership to shop with. I will be doing business with them again soon
Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 08/26/2020 06:44 AM

Jeroderick,

Thanks so much for this great review!

Employees worked with
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RODERICK GRAY
General Manager
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Anthony Hicks
SALES MANAGER
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EDWARD TAYLOR
SALES CONSULTANT
Verified Customer
Little Rock, AR
2021 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/20/2020
verified customer Verified Customer
Category: Sales
Poor customer service
Was not clear about purchase price I.e. told us about medical professional discounts AFTER we agreed on price and then came back to act like those discounts are what got us to the price which was false.
Promised us they would take care of tint that was included by getting vehicle to/from and providing us with car and scheduling an appointment only to be phoned to say we were to go to an address and they would “work us in” taking only 15 minutes without even making sure that day worked for our schedules and the tint place took over an hour.
Talked badly about my car I was trading in as if that was going to help him make a sale? You should not bad mouth what the customer owns.
We wanted to finance our car for 5 years but we were not even given a choice of time frame until after we signed paperwork that said it would be 6 years. And when brought this concern up to salesman, he just shrugged it off saying we can just pay it off sooner.
We were not ever told interest percentage which was strange and had to ask for monthly payment information which should be shown to us upfront.
We have seen commercials regarding 0%APR financing, no payment for 3 months and $1000 off which none of this was offered or applied to our sale.
Felt like we were being judged and disrespected because of our age when he found out we owned a house, owned our cars, were medical professionals, etc as if that is impossible to do
Not Recommended
KIMBERLY L S. from Crain Hyundai Little Rock responded on 08/24/2020 07:41 AM

Thank you for bringing this to our attention.  We're sorry you had a bad experience. Customer Satisfaction is very importanrt to us.  Please call or email at 501-604-1502 or kimberlystewart@crainteam.net

Employees worked with
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RODERICK GRAY
General Manager
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Anthony Hicks
SALES MANAGER
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EMMANUEL OLIE
SALES CONSULTANT
JU
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Jonathan U.
North Little Rock, AR
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
verified customer Verified Customer
10
Category: Sales
Very Happy
Very polite, patient, and knowledgeable. Helpful with the multitude of questions I had, and the purchasing process was timely and simple.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/16/2022 10:55 AM

Jonathan,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/16/2022 10:56 AM

Jonathan,
Thanks for this great business rating!

Employees worked with
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RODERICK GRAY
General Manager
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ANTONIO SHAWDERS
SALES CONSULTANT
BS
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Beverly S.
Hot Springs, AR
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
verified customer Verified Customer
10
Category: Sales
Excellent Sales Service
We had an exceptional experience, especially from Mark Madison, our sales rep. We are very happy with our vehicle and believe we got the best trade in value out of all the other dealers we visited.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/02/2022 06:55 AM

Beverly,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 03/02/2022 06:55 AM

Beverly,
Thanks for this great business rating!

Employees worked with
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RODERICK GRAY
General Manager
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MARK MADISON
SALES CONSULTANT
SD
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Sara D.
Little Rock, AR
2022 Hyundai Venue
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/21/2022
verified customer Verified Customer
8
Category: Sales
Love the car nit the price
My beautiful little Hyundai venue is perfect for me.
It worked perfectly in the snow and looks great.
The monthly cost is more than I was asking for, but I needed a car.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 02/22/2022 05:25 AM

Sara,
Thanks for your feedback.  Customer satisfaction is very important to us. I will give you a call latr to discus your concerns.  Kimbrrly Stewart, Customer Realtions Manager 501-604-1502

KIMBERLY L S. from Crain Hyundai Little Rock responded on 02/28/2022 06:36 AM

Sara,
Please take a minute to do the rescore survey.  Pleae let me know if there is anything i can help you with.  Kimberly CRM

Employees worked with
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RODERICK GRAY
General Manager
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EMMANUEL OLIE
SALES CONSULTANT
JR
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John R.
Little Rock, AR
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2022
verified customer Verified Customer
10
Category: Sales
Wonderful Experience
Overall experience was awesome, have already returned to dealership for towing package - and as we waited, salesman returned with water and provided answers to the few questions we had.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/28/2022 05:09 AM

John,
Thanks for this great review! 

KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/28/2022 05:09 AM

John,
Thanks for this great business review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/28/2022 05:10 AM

John,
Thanks for this great rating!

Employees worked with
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RODERICK GRAY
General Manager
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AARON FAGEN
SALES CONSULTANT
CS
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Colton S.
Knoxville, AR
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
verified customer Verified Customer
10
Category: Sales
Service
Thank you, Mark for helping me choose the perfect “mom car!” I LOVE it, and appreciate all of your help.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 01/17/2022 06:58 AM

Colton,
Thanks for this great review!

Employees worked with
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RODERICK GRAY
General Manager
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MARK MADISON
SALES CONSULTANT
RC
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Richard C.
Hot Springs Village, AR
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
verified customer Verified Customer
10
Category: Sales
Very professional.
The sales team at Crain Hyundai and not only professional, but knowledgeable, as well.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/29/2021 04:49 AM

Richard,
Thanks for this great business review!

Employees worked with
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RODERICK GRAY
General Manager
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MARK MADISON
SALES CONSULTANT
BB
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Bonnie B.
Mabelvale, AR
2022 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2021
verified customer Verified Customer
10
Category: Sales
We were treated fairly and did not feel pressured to buy a vehicle
Our salesman, Mark was courteous and very knowledgeable about all the vehicles. He was very attentive to our needs. I would recommend him to anyone who asked.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/02/2021 05:16 AM

Bonnie,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 12/02/2021 05:17 AM

Bonnie,
Thanks for this great business rating!

Employees worked with
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RODERICK GRAY
General Manager
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MARK MADISON
SALES CONSULTANT
Verified Customer
Little Rock, AR
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/18/2021
verified customer Verified Customer
10
Category: Sales
Great Buying Experience
Mark made the process easy. We came in with an idea of what we wanted and price we wanted to stay around. He worked with us to get the exact vehicle we were looking for.
KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/19/2021 05:08 AM

Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/19/2021 05:10 AM

Thaks for this great business rating!

Employees worked with
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RODERICK GRAY
General Manager
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MARK MADISON
SALES CONSULTANT
EP
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Eric P.
Maumelle, AR
2022 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
verified customer Verified Customer
10
Category: Sales
Easy purchase
Aaron Fagen was a fantastic sales person and Josh Lynn is the bomb!
KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/18/2021 05:07 AM

Eric,
Thanks for this great review!

KIMBERLY L S. from Crain Hyundai Little Rock responded on 11/18/2021 05:07 AM

Eric,
Thanks for this great business rating!

Employees worked with
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RODERICK GRAY
General Manager
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AARON FAGEN
SALES CONSULTANT
Displaying Review 41 - 60 of 64 in total
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