SG

Samantha Giddens

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(1172 reviews)
75

AR
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AMY R.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/21/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service Center
Great service - only took an hour.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/21/2014 06:19 AM

Thank you Amy.

We're not sure if that is a record, but trying to get our customers in and out as quickly as possible with great service and work done right the first time is part of our goal every day. If you need anything in the future, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

JH
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JAMES H.
Bartow, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
A Pleasant Surprise!
Although we just dropped in unannounced, we were treated as though we were priority one!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/20/2014 06:49 AM

Hello James:

We always try to acommodate all of our customers, no matter what thier need. We're glad we were able to get you the service you needed and the treatment you deserve. If you need anything in the future, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

SL
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SUSAN L.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2014
Service Type: Repair
verified customer Verified Customer
Category: Service
The new customer waiting experience
I have always depended on this dealership to provide quality reliable service on my vehicle. Now we have a more inviting and comfortable place to wait. Choice of refreshments, choice of seating arrangements, and access to sales people if you want to discuss ownership strategies. You can't beat it!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/11/2014 05:56 AM

Hi Susan:

Thank you for the great review. We take great pride in our staff and dealership from the front end salespeople to the certified technicians that service every vehicle. We're glad you like the new facility for Hyundai and just wiat until we get the new FOrd building completed... it's going to be great! If you need anything, don't hesitate to coantct us... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

DC
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DEBORAH C.
Highland City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/05/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Good People
I enjoy the treatment I get here.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/06/2014 05:32 AM

Thank You Deborah.

We appreciate your business and we're glad you enjoyed your experience while at Lakeland Hyundai. If we can do anything in the future, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

RP
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REGINA P.
Plant City, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly staff
Having pleasant and helpful staff makes things much easier. Staff was great and took care of all needs. Waiting room was very clean and nice.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 08/05/2014 06:23 AM

Thank you Regina:

WE appreciate your comments and feedback. If we can do anything in the future, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

AT
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ASHLEY T.
Lakeland, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil Change
I called in the morning to schedule an oil change. They were busy, but able to fit me in the schedule and did it under an hour. LOVE not waiting long!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/20/2014 06:17 AM

Thank you Ashley.

We're glad we could get you in on your schedule and it worked out! If you need anything in the future, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
sales & service personnel - terrific
excellent place to service your vehicle - i wouldn't go anywhere else
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/18/2014 09:52 AM

Hey Paul:

Thanks for the great review! We appreciate your business and it's always nice to hear that we are your preferred service department. If we can do anything, please don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

JR
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JEDIDIAH R.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The best customer service!
I was pleasantly surprised at the quality and speed with which my car was serviced, not only to mention the awesome customer service. The service advisor (Samantha) was the best I ever met! Right from me dropping off my keys to picking up post service. They didnt have a vending machine, and she gave me her own bag of chips (I feel ashamed but in my defense, I was starving!), If you ever go visit the center, you should meet her. Lakeland Hyundai rocks!
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 07/18/2014 08:42 AM

Hello Jedidiah:

Thank you for the great review! It's great to hear that our staff goes out of thier way to make every customer feel like they recieved the best service possible. Samantha is great and really likes working with customers. (she would do the same for any of our customers)

We really do appreciate your business and such a great review of our staff and service. If you need anything in the future, don't hesitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

SC
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STEPHANIE C.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Best Customer Service
I make my appointment one day before taking car for service, and received the best customer service. My vehicle was ready in an hour and was cleaned before deliver. I was also pleased because I was able to take car in on Saturday with out rushing to get to work through the week. I was sold on that availability.
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/27/2014 07:11 AM

Hi Stephanie:

It's great news to hear from customers that we were able to make happy. We know service appointments aren't always on the top of the list of things to do, and making them as convenient as possible helps.

Thank you for the kind review and we'll do our best to keep making your visit's worthwhile! If you need anything, please don't hsitate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with

JW
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JUDITH W.
Eagle Lake, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2014
Service Type: Maintenance
verified customer Verified Customer
Category: Service
friendly service and clean showroom area
was treated with the utmost respect. all areas of the showroom were clean and all employees very helpful
Recommended
Daniel G., Digital Media Director from Lakeland Hyundai responded on 06/23/2014 01:56 PM

Hi Judith:

Thank you for the great review. We think everyone deserves to be treated with respect and we know we have employees who are friendly and helpful. We're glad you liked the new showroom and service area... its been a long time coming.

If we can do anything, please don't hestate to ask... we're here to help!

Daniel Goodwin
Digital Media Relations Director
Lakeland Automall Ford & Hyundai
(863) 682-1100 x 5268
Employees worked with
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