97% Would Recommend
Latest Review about 9 hours ago
Rachel J. on 01/21/2018
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"Tire rotation"
Always a great experience at All-Phase Auto - easy to schedule my appointment, knowledgeable staff, and kind people.
Vehicle: Hyundai Elantra
Service Date: 01/19/2018
Review Created: 01/21/2018 09:01 AM
Henry O. on 01/13/2018
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Henry said the staff did excellent work, and greeted him.
Vehicle: Chevrolet Chevy Express
Category: Service
Service Date: 01/05/2018
Review Created: 01/13/2018
This review was collected via phone interview by Customer Research Inc.
Adrian M. on 01/13/2018
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Adrian said the team was able to get to him on the same day and Terry was really good.
Vehicle: Chevrolet Spark
Category: Service
Service Date: 01/04/2018
Review Created: 01/13/2018
This review was collected via phone interview by Customer Research Inc.
Stacy J. on 01/13/2018
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Stacy said the employees did everything they told him they were going to do and they called him when his vehicle was ready.
Vehicle: Toyota RAV4
Category: Service
Service Date: 01/06/2018
Review Created: 01/13/2018
This review was collected via phone interview by Customer Research Inc.
Greg S. on 01/02/2018
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"Amazing Experience "
I had a horrible situation in which my daughters car could not be repaired at a AAA auto care place in White Marsh. My brother suggested towing it hear and I could not be more pleased. I was sure it was going to need an engine replacement but after replacing the timing belt and a few minor issues the car runs great.
Thanks to Teri and the staff for a job well done. I will be bringing all my cars here from now on.
Vehicle: Mitsubishi Montero Sport
Service Date: 12/29/2017
Review Created: 01/02/2018 02:53 PM
Rod V. on 12/27/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Total rip off!"
Took my truck in for an inspection and they attempted to take me for a ride. Charged me over 430 for parts that I purchased myself for 280 some of which I didn't need. Then they were going to charge me over 1200 for the labor! Almost 12 hours for what in reality only took under 5. They of course offered to have the work financed so they would have a chance to squeeze some extra interest out of me. Not sure if their rent was due and it had been a slow month or what, but I would steer clear of this place!
Vehicle: Mitsubishi Raider
Service Date: 11/21/2017
Review Created: 12/27/2017 11:52 AM
Teresa L. on 12/03/2017
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"Great Communication, friendly, very professional, "
Took my 2006 Saturn Ion in for a Md state inspection, It was done in the time that was quoted, communications were great, as they were very friendly and professional, Explaining in detail, and the place was spotless, would absolutely do business with All Phase Auto again !
Vehicle: Saturn Ion
Service Date: 12/02/2017
Review Created: 12/03/2017 07:59 PM
Garry W. on 11/28/2017
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Garry said the staff does excellent work.
Vehicle: Mitsubishi Lancer
Category: Service
Service Date: 11/25/2017
Review Created: 11/28/2017
This review was collected via phone interview by Customer Research Inc.
Anchalee N. on 11/28/2017
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Anchalee said the staff paid attention to detail and they were efficient. They were also very informative.
Vehicle: Honda Accord Cpe
Category: Service
Service Date: 11/21/2017
Review Created: 11/28/2017
This review was collected via phone interview by Customer Research Inc.
Emily S. on 11/18/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Emily said she had a scheduled appointment for 8:30 am. She was told the work on her vehicle would take an hour and a half, but she sat in the waiting room for 3 hours watching people that did not have appointments get in and out before her.
Vehicle: Nissan Sentra
Category: Service
Service Date: 11/14/2017
Review Created: 11/18/2017
This review was collected via phone interview by Customer Research Inc.
Jerry and D., Owners at All Phase Auto Repair responded on 12/28/2017

We are sorry you had to wait this long.  Sometimes inspections take longer than the predicted time.  We will do better.

Corliss B. on 11/15/2017
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Corliss said she was grateful for their honest service.
Vehicle: Toyota Camry Solara
Category: Service
Service Date: 11/11/2017
Review Created: 11/15/2017
This review was collected via phone interview by Customer Research Inc.
Marylou F. on 11/09/2017
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"Oil change"
I have been doing business with All Phase for several years. I have a new car now and brought my car in for an oil change. I had an appointment and stayed while my car was worked on. I was in and out in less than an hour. Really nice, friendly people. Bathroom was very clean.
Vehicle: Honda Fit
Service Date: 11/08/2017
Review Created: 11/09/2017 07:08 AM
Robert K. on 11/06/2017
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Robert said the staff was great to work with.
Vehicle: Volkswagen Passat
Category: Service
Service Date: 10/30/2017
Review Created: 11/06/2017
This review was collected via phone interview by Customer Research Inc.
Ron B. on 10/30/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Spoke with Ray. He said they told Ron that he needed a whole new steering column and wanted to charge too much. They charged him $100dollars for the diagnostic and didn't work on the vehicle.
Vehicle: Chevrolet Monte Carlo
Category: Service
Service Date: 10/27/2017
Review Created: 10/30/2017
This review was collected via phone interview by Customer Research Inc.
Jerry and D., Owners at All Phase Auto Repair responded on 11/09/2017

We spent over an hour diagnosing that vehicle while you waited.  You seen the column completely dissembled and then put back together.  That's what your $100 charge went towards in which you agreed to pay before we touched the vehicle.  Our conclusion was a internal defect in the column.

Maranda R. on 10/26/2017
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Maranda said the service was very good. The employees were nice and helpful. They let her know everything she needed to know.
Vehicle: Honda Accord Sdn
Category: Service
Service Date: 10/20/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
Dolphis C. on 10/23/2017
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Dolphis said the staff got the vehicle done the same day. The staff did what he wanted them to do. They did an excellent job, and it was very timely. The service was really good. He was offered a ride home.
Vehicle: Subaru Forester
Category: Service
Service Date: 10/18/2017
Review Created: 10/23/2017
This review was collected via phone interview by Customer Research Inc.
Roy F. on 10/18/2017
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Roy said this business was top notch from start to finish. They were wonderful to work with.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 10/14/2017
Review Created: 10/18/2017
This review was collected via phone interview by Customer Research Inc.
Mark S. on 10/16/2017
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Mark said this business was okay.
Vehicle: Scion tC
Category: Service
Service Date: 10/06/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Tim S. on 09/20/2017
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"Routine Maintenance "
All work done as expected and in a timely manner great job!!
Vehicle: Hyundai Elantra
Service Date: 08/25/2017
Review Created: 09/20/2017 05:51 AM
Kevin G. on 09/18/2017
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Kevin said this facility was thorough.
Vehicle: Nissan Rogue
Category: Service
Service Date: 09/13/2017
Review Created: 09/18/2017
This review was collected via phone interview by Customer Research Inc.
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