Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67
4.7

( 703 Reviews )

96% Would Recommend
Latest Review 3 days ago

Reviews


AR
Adam R.
Dundalk, MD
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2019
Great Service
My family and I have been using this shop for several years. The work and service is always top notch.

BP
Brendan P.
Dundalk, MD
Mercedes-Benz C240
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/26/2019 Category: Service
Brendan said they did a good job and he is happy with the way everything came out.
This review was collected via phone interview by Customer Research Inc.

MC
Matt C.
Essex, MD
Dodge Dakota
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/08/2019 Category: Service
Matt said he took it in for a heater core. They got grease on his seat and now he has to figure out how to clean his seat. The heater puts out hot air, but the knob does not line up properly. He said the owner knew about the knob not lining up when he picked it up. It cost him$1200 and that's a lot of money. He added it just doesn't seem quite fair to him.
This review was collected via phone interview by Customer Research Inc.

DJ
Diana j.
Baltimore, MD
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Diana said that they took care of the problem.
This review was collected via phone interview by Customer Research Inc.

WR
Winston R.
Dundalk, MD
INFINITI M37
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
Winston said this was his second time at this business and he was satisfied.
This review was collected via phone interview by Customer Research Inc.

NH
Nicholas H.
Essex, MD
Cadillac STS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Nicholas said the service was good. He did find pieces of the glove box on the floor, but it was no big deal to him.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Sparrows Point, MD
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019
Great service, reasonable price
The shop offered great service and the people were friendly and helpful. The price was reasonable and the computer diagnostics of my car was really helpful. The service was also quick and they did not pressure me to get any of the services that were advised on the report but did talk about the most important ones and why they were needed.

DT
Deloris T.
Baltimore, MD
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019 Category: Service
Deloris said the service was fast and the employees did a wonderful job with her vehicle.
This review was collected via phone interview by Customer Research Inc.

KT
Kathleen T.
Maryland
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2019 Category: Service
Kathleen said the staff was able to reduce prices.
This review was collected via phone interview by Customer Research Inc.

AG
Ahmed G.
Baltimore, MD
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2019 Category: Service
Ahmed said he had no problems and the business provided smooth service. They got the job done, he was satisfied and didn't feel the need to take his vehicle anywhere else.
This review was collected via phone interview by Customer Research Inc.

ジス
ジョセフ ス.
Dundalk, MD
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/18/2019
Very Disappointed. I had Higher Expectations.
I used to work here, so I had very high expectations when I referred a friend here.
A freind of mine had a 2002 Mercedes CLK with an intermittent ground on the lighting circuit, but I did not have the time to troubleshoot it in his timeframe, so I recommended All Phase. I had great confidence in them to perform such a basic diag, finding an intermittent ground.
Terri told him the diag would be $175, which was fine, and that they'd need it for a day or so. No problem.
The next day my friend told me that when he picked up the car, Terri told him that it needed a rear body control module for $1300, and if THAT did not fix it, they'd be happy to replace the front control module as well, for another $1400.
I used to work with Jerry, Dale and Terri, so when I refer someone, I don't expect to be made to look like an ass. They basically charged my friend $175 to tell him they had no idea what was wrong with his car, but they were more than willing to spend his money guessing what the problem was.
Jerry, Dale, Terri. I want to thank you for making me look like a fool, and possibly a crook as well. That's pretty shitty especially when I thought we were friends, but I guess there's a sucker born every minute, right?

GL
Greg L.
Essex, MD
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Greg said the service and customer service were great. The employees are good people.
This review was collected via phone interview by Customer Research Inc.

DH
Darell H.
Essex, MD
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019 Category: Service
Darell said the business had quick service and it was done right.
This review was collected via phone interview by Customer Research Inc.

AM
Adam M.
Essex, MD
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Adam said that the place was thorough and did his service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

MS
Matt S.
Essex, MD
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Matt said his experience was good and the person handled the emission test very professionally.
This review was collected via phone interview by Customer Research Inc.

JT
Jacky T.
MD
Nissan Rogue
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2019 Category: Service
Jacky said that the place was kind of expensive but she had no complaints.
This review was collected via phone interview by Customer Research Inc.

PM
Pedro M.
Marydel, MD
BMW 5 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/24/2019 Category: Service
Spoke with Claudia. She said the vehicle did not pass inspection.
This review was collected via phone interview by Customer Research Inc.

TR
Tom R.
Baltimore, MD
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019
Service is the best
Small repairs or the big ones, I trust this shop with my several cars. It's always ready for pick up when they say the car repair will be finished.

EC
Eve C.
Essex, MD
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2019 Category: Service
Eve said the service was a great experience.
This review was collected via phone interview by Customer Research Inc.

GS
Gary S.
Essex, MD
Lincoln Navigator
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Gary said the staff were awesome.
This review was collected via phone interview by Customer Research Inc.