Reviews
LC
Lolita C.
North Charleston, SC
Honda Odyssey
Verified Customer
Lolita said she would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 11/20/2018
Lolita as always thanks for your business
Bob
LS
Lee S.
Ravenel, SC
GMC Yukon
Verified Customer
Spoke with Ruth. She said they did a good job and got it done when they said.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 11/20/2018
Thanks for your business . Let us know if we can help in the future.
Bob
VN
Verne N.
South Carolina
Toyota 4Runner
Verified Customer
Verne said this business is the best.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 11/14/2018
Thanks for the business. let us know if we can help down the road
Bob
TO
Tanya O.
South Carolina
Ford Crown Victoria
Verified Customer
Tanya said Bob is the best and he is very helpful. He also goes out of his way for his customer's. He also does great work and she will continue to recommend this facility because of Bob.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 11/14/2018
Tanya as always thanks for your business and those kind words. Look forward to continuing our business relationship.
Bob
JJ
Jay J.
South Carolina
Ford Expedition
Verified Customer
Jay said that he thought they were a bit pricey
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 11/02/2018
Jay as always thanks for your business. My labor rate is lower than repair facilities. The hours we charge are based on a national average. I have not had a rate incresae in over 5 years even though insurance has gone up, taxes are up, hazmat fees are up, solid waste fees are up, electricity is up, license fees are up, accounting fees are upetc. I feel like our rate is very fair.
Bob
AH
Andrew H.
Charleston, SC
Toyota Tacoma
Verified Customer
Andrew said that he is going to keep his business there. The owner is so helpful and nice. He has no problems with their work. They are very nice and he appreciates everything about the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 11/02/2018
Andrew thanks for your business. let us know if we can help in the future
Bob
KH
Kathy H.
Charleston, SC
Toyota Tacoma
Verified Customer
Kathy said she had a good experience with the business. However, she said her check engine light was still on and she may take it back to the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 10/15/2018
Kathy stop by anytime and we will run the scanner on your car.
Bob
FC
Frank C.
Charleston, SC
Cadillac STS
Verified Customer
Frank said they fixed his vehicle and he is satisfied.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 10/15/2018
Frank thanks for your business
Bob
JJ
Jon J.
Charleston, SC
Chevrolet Chevy Express
Verified Customer
Jon said the service was good. The staff accomplished the work before the time he needed it. They were outstanding all the way around and he would like to thank them for doing a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 09/20/2018
Jon thanks for your business. let us know if we can help in the future.
Bob
DR
Diana R.
South Carolina
Nissan Versa Note
Verified Customer
Diana said the staff at the business provided good customer service and everything was done in a timely fashion.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 09/20/2018
Diana thanks for your business
Bob
AB
Aquilar B.
Charleston, SC
Honda Civic
Verified Customer
Spoke with Juanita. She said they were nice, they checked the vehicle out and called her back when they said they would and they had it ready when they said they would.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 09/20/2018
Aquilar thanks for your business
Bob
HH
Herbert H.
Charleston, SC
Lincoln Town Car
Verified Customer
Herbert said the work the staff did was very satisfactory.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 09/20/2018
Herbert
Thanks for your business
Bob
RS
Reginald S.
Johns Island, SC
Chevrolet Pickup
Verified Customer
Reginald said the business did a wonderful job.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 08/20/2018
reginal thanks for your business
Bob Zobel owner
RR
Ruthie R.
Charleston, SC
Ford Explorer
Verified Customer
Ruthie said, this business was quick to give her service but she thinks they are a little pricey.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 08/10/2018
You gave us 5 out of 5 thanks. We gave you the estimate before we started the work. The hours we charge are based on Real Time Labor. My labor rate is well below many of the local shops. My prices are very fair and we are very honest.
Bob Zobel Owner
TS
Theresa S.
South Carolina
Dodge 600
Verified Customer
Spoke with Fred. He said the work is done immediately and the business has very courteous service.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 08/10/2018
Fred as always thanks for your business
Bob
EH
Eric H.
Saint Leonard, MD
Toyota Tacoma
Verified Customer
Eric said the staff at this facility are courteous and friendly. He appreciates how hard they worked on his vehicle. They got the job done.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 08/10/2018
Eric thanks for your business. Let us know if we can help in the future
Bob
RR
Robert R.
Charleston, SC
Ford Pickup
Verified Customer
Robert said that the place was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 08/10/2018
Robert as always thanks for your business
Bob
HS
Houston S.
Ladson, SC
Nissan Maxima
Verified Customer
Houston said he was treated very well by the staff. This is the only facility he uses.
Recommended
This review was collected via phone interview by Customer Research Inc.
HW
Herbert W.
Charleston, SC
Toyota Corolla
Verified Customer
Herbert said he would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
MK
Maria K.
Charleston, SC
Ford Taurus
Verified Customer
Maria said the employees were very pleasant. They provided excellent service. She was pleased with her service.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 06/29/2018
Maria thanks for your business. let us know if we can help in the future
Bob Zobel owner