American Automotive

Write a review
843-556-6460
Directions
Appointment

Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

313 Reviews

5 star
83%
4 star
12%
3 star
1%
2 star
<1%
1 star
<1%
98% Would Recommend
Latest Review 3 days ago

Reviews

TD
Thomas D.
Charleston, SC
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2019 Category: Service
Thomas said the business does a good job, with good technicians. They follow up with calls, and the owner is a good businessman.
Recommended
This review was collected via phone interview by Customer Research Inc.
AP
Antwane P.
Charleston, SC
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/14/2018
Front end work disaster
So my husband took his Trailblazer to this shop to get front end work done about three weeks ago .. we spent 1400! Within this time frame car was still sliding not driving properly so he took the vehicle to Gerald’s to be advised he needed a alignment .... when we asked this company why that wasn’t done after PAYING 1400 there reason was that wasn’t included ?? Help me understand why you would do front end work on our car and not include those services ... ooo and we got charged additional fees to use our debit card ! Horrible service
BOB Z. from American Automotive responded on 12/17/2018

Sorry you feel thay way. My shop replaced a wheel hub,lower control arm and upper bushings. your work was done on time. your recipt clearly states two times DOES NOT INCLUDE ALIGNMENT. when car was picked up i also told him it needed a tire front drivers side and again said it neded an alignment. I do not have an alignment machine and did not charge for one. you never called us back asking any questions? your credit card company charges a fee for using it . Not me!!!!!!!!!!!! you really need to get the facts straight before posting.
Bob Zobel owner

RT
Raswaun T.
Charleston, SC
Ford Excursion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Raswaun said they did a wonderful job.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 12/17/2018

Thanks for your business
Bob Zobel owner

LC
Lolita C.
North Charleston, SC
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018 Category: Service
Lolita said she would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 11/20/2018

Lolita as always thanks for your business
Bob

BOB Z. from American Automotive responded on 12/17/2018

Lolita as always thanks for your business.
Bob Zobel owner

LS
Lee S.
Ravenel, SC
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Spoke with Ruth. She said they did a good job and got it done when they said.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 11/20/2018

Thanks for your business . Let us know if we can help in the future.

Bob

VN
Verne N.
South Carolina
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Verne said this business is the best.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 11/14/2018

Thanks for the business. let us know if we can help down the road
Bob

TO
Tanya O.
South Carolina
Ford Crown Victoria
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Service
Tanya said Bob is the best and he is very helpful. He also goes out of his way for his customer's. He also does great work and she will continue to recommend this facility because of Bob.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 11/14/2018

Tanya as always thanks for your business and those kind words. Look forward to continuing our business relationship.
Bob

JJ
Jay J.
South Carolina
Ford Expedition
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018 Category: Service
Jay said that he thought they were a bit pricey
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 11/02/2018

Jay as always thanks for your business. My labor rate is lower than repair facilities. The hours we charge are based on a national average. I have not had a rate incresae in over 5 years even though insurance has gone up, taxes are up, hazmat fees are up, solid waste fees are up, electricity is up, license fees are up, accounting fees are upetc. I feel like our rate is very fair.
Bob

AH
Andrew H.
Charleston, SC
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Andrew said that he is going to keep his business there. The owner is so helpful and nice. He has no problems with their work. They are very nice and he appreciates everything about the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 11/02/2018

Andrew thanks for your business. let us know if we can help in the future
Bob

KH
Kathy H.
Charleston, SC
Toyota Tacoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/26/2018 Category: Service
Kathy said she had a good experience with the business. However, she said her check engine light was still on and she may take it back to the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 10/15/2018

Kathy stop by anytime and we will run the scanner on your car.
Bob

FC
Frank C.
Charleston, SC
Cadillac STS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Frank said they fixed his vehicle and he is satisfied.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 10/15/2018

Frank thanks for your business
Bob

JJ
Jon J.
Charleston, SC
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Jon said the service was good. The staff accomplished the work before the time he needed it. They were outstanding all the way around and he would like to thank them for doing a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 09/20/2018

Jon thanks for your business. let us know if we can help in the future.
Bob

DR
Diana R.
South Carolina
Nissan Versa Note
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Service
Diana said the staff at the business provided good customer service and everything was done in a timely fashion.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 09/20/2018

Diana thanks for your business
Bob

AB
Aquilar B.
Charleston, SC
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Spoke with Juanita. She said they were nice, they checked the vehicle out and called her back when they said they would and they had it ready when they said they would.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 09/20/2018

Aquilar thanks for your business
Bob

HH
Herbert H.
Charleston, SC
Lincoln Town Car
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/31/2018 Category: Service
Herbert said the work the staff did was very satisfactory.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 09/20/2018

Herbert
Thanks for your business
Bob

RS
Reginald S.
Johns Island, SC
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Reginald said the business did a wonderful job.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 08/20/2018

reginal thanks for your business
Bob Zobel owner

RR
Ruthie R.
Charleston, SC
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Ruthie said, this business was quick to give her service but she thinks they are a little pricey.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 08/10/2018

You gave us 5 out of 5 thanks. We gave you the estimate before we started the work. The hours we charge are based on Real Time Labor. My labor rate is well below many of the local shops. My prices are very fair and we are very honest.
Bob Zobel Owner

TS
Theresa S.
South Carolina
Dodge 600
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Spoke with Fred. He said the work is done immediately and the business has very courteous service.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 08/10/2018

Fred as always thanks for your business
Bob

EH
Eric H.
Saint Leonard, MD
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Eric said the staff at this facility are courteous and friendly. He appreciates how hard they worked on his vehicle. They got the job done.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 08/10/2018

Eric thanks for your business. Let us know if we can help in the future
Bob

RR
Robert R.
Charleston, SC
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Robert said that the place was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 08/10/2018

Robert as always thanks for your business
Bob