Reviews
KH
Kathy H.
Charleston, SC
Toyota Tacoma
Verified
Kathy said she had a good experience with the business. However, she said her check engine light was still on and she may take it back to the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 10/15/2018
Kathy stop by anytime and we will run the scanner on your car.
Bob
FC
Frank C.
Charleston, SC
Cadillac STS
Verified
Frank said they fixed his vehicle and he is satisfied.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 10/15/2018
Frank thanks for your business
Bob
JJ
Jon J.
Charleston, SC
Chevrolet Chevy Express
Verified
Jon said the service was good. The staff accomplished the work before the time he needed it. They were outstanding all the way around and he would like to thank them for doing a great job.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 09/20/2018
Jon thanks for your business. let us know if we can help in the future.
Bob
DR
Diana R.
South Carolina
Nissan Versa Note
Verified
Diana said the staff at the business provided good customer service and everything was done in a timely fashion.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 09/20/2018
Diana thanks for your business
Bob
AB
Aquilar B.
Charleston, SC
Honda Civic
Verified
Spoke with Juanita. She said they were nice, they checked the vehicle out and called her back when they said they would and they had it ready when they said they would.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 09/20/2018
Aquilar thanks for your business
Bob
HH
Herbert H.
Charleston, SC
Lincoln Town Car
Verified
Herbert said the work the staff did was very satisfactory.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 09/20/2018
Herbert
Thanks for your business
Bob
RS
Reginald S.
Johns Island, SC
Chevrolet Pickup
Verified
Reginald said the business did a wonderful job.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 08/20/2018
reginal thanks for your business
Bob Zobel owner
RR
Ruthie R.
Charleston, SC
Ford Explorer
Verified
Ruthie said, this business was quick to give her service but she thinks they are a little pricey.
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 08/10/2018
You gave us 5 out of 5 thanks. We gave you the estimate before we started the work. The hours we charge are based on Real Time Labor. My labor rate is well below many of the local shops. My prices are very fair and we are very honest.
Bob Zobel Owner
TS
Theresa S.
South Carolina
Dodge 600
Verified
Spoke with Fred. He said the work is done immediately and the business has very courteous service.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 08/10/2018
Fred as always thanks for your business
Bob
EH
Eric H.
Saint Leonard, MD
Toyota Tacoma
Verified
Eric said the staff at this facility are courteous and friendly. He appreciates how hard they worked on his vehicle. They got the job done.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 08/10/2018
Eric thanks for your business. Let us know if we can help in the future
Bob
RR
Robert R.
Charleston, SC
Ford Pickup
Verified
Robert said that the place was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 08/10/2018
Robert as always thanks for your business
Bob
HS
Houston S.
Ladson, SC
Nissan Maxima
Verified
Houston said he was treated very well by the staff. This is the only facility he uses.
Recommended
This review was collected via phone interview by Customer Research Inc.
HW
Herbert W.
Charleston, SC
Toyota Corolla
Verified
Herbert said he would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
MK
Maria K.
Charleston, SC
Ford Taurus
Verified
Maria said the employees were very pleasant. They provided excellent service. She was pleased with her service.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 06/29/2018
Maria thanks for your business. let us know if we can help in the future
Bob Zobel owner
KK
Kevin K.
Summerville, SC
Ford F-150
Verified
Kevin said that the facility did good work.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 06/29/2018
Kevin thanaks for your business.
Bob Zobel owner
JF
Jacob F.
South Carolina
Ford Crown Victoria
Verified
Spoke with Rebecca. She said she loves the guys at this business. Everything went really well. The technicians are really honest and trustworthy. They tell it like it is. They let her know what needed to be done right away and what could wait and what would eventually happen down the road. It is always fun to chat with them.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 06/26/2018
Rebecca thanks so much for your business. Please let us know if we can help in the future
Bob
BOB Z. from American Automotive responded on 06/29/2018
Rebecca
Thanks for bringing you car to us for repairs. As always we appreciate your business.
Bob Zobel owner
DP
Drew P.
Charleston, SC
Nissan Altima
Verified
Drew said he would recommend the business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 06/26/2018
Drew thanks for your business.
Bob
JB
JAMES B.
Johns Island, SC
Honda Accord Sdn
Verified
2002 Honda Repair.
Had car towed overnight, diagnose the next morning and needed a new starter. Car was ready by that afternoon. Great service.
Recommended
BOB Z. from American Automotive responded on 06/07/2018
James as always thanks for your business. look forward to helping you in a couple of weeks for your tuneup
Bob ZobelÂ
owner
JC
Jairo C.
South Carolina
Mazda RX-8
Verified
Jairo said the service was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 06/07/2018
Jairo
Thanks for your business. Hopefully you got to the bottom as to why the converter was heating up so bad.
Bob Zobel
owner
LA
Larry A.
Charleston, SC
Buick Century
Verified
Larry said that he appreciated the staff's courtesy, promptness and thoroughness of service.
Recommended
This review was collected via phone interview by Customer Research Inc.
BOB Z. from American Automotive responded on 06/05/2018
Mr Addington as always thanks for your business.
Bob Zobel
owner