Overview

Overall Rating 4.42/5Overall Rating 4.42/5Overall Rating 4.42/5Overall Rating 4.42/5rating 4.42
4.4

( 3696 Reviews )

ReScore Reviews™ (112)

ReScore
Overall Rating 4.2053601/5Overall Rating 4.2053601/5Overall Rating 4.2053601/5Overall Rating 4.2053601/5rating 4.2053601
Original
Overall Rating 2.0714295/5Overall Rating 2.0714295/5rating 2.0714295rating 2.0714295rating 2.0714295
88% Would Recommend
100% Business Response
Latest Review about 23 hours ago

Reviews


Verified Customer
Glen Burnie, MD
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2019 Category: Service
Warranty work
They did a great job with suspension repair that was under warranty. Hyundai even offers a discounted rental for warranty work; nice deal.
Monique A. from Antwerpen Hyundai responded on 11/21/2019

Hello,

Thank you for your feedback and for choosing Antwerpen Hyundai to service your vehicle.



Sincerely,
Monique Armstrong
BDC Service Customer Care Coordinator
marmstrong@antwerpenauto.com
(443)-636-2265

JM
Janet M.
Catonsville, MD
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Happy Customer
My service rep Marty and mechanic Donald were very great!
Monique A. from Antwerpen Hyundai responded on 11/20/2019

Hi Janet,

Thank you for the 5 star review and for choosing Antwerpen Hyundai for your service needs. We like to know our customers are happy.

Sincerely,
Monique Armstrong
BDC Service Customer Care Coordinator
marmstrong@antwerpenauto.com
(443)-636-2265

Verified Customer
Hanover, MD
2018 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/19/2019 Category: Service
Needs work
I was told an oil change would take an hour and a half, but ended up waiting two and a half hours before I went up myself to ask on the status of my service. After thirty more minutes I was told it was finished. I’ve also been struggling, just to get a complimentary car wash from this facility and have never received on in the 20,000 miles I’ve driven on my vehicle. The people don’t come in till after 12 which is why I purposely timed my appointment for later and even asked for it when I made my appointment. Upon arrival I was told “it’s too cold, we can’t”. So...something as simple...as a car wash that’s provided as a simple service at most car dealerships is a struggle to receive here.
Monique A. from Antwerpen Hyundai responded on 11/20/2019

Hello,

I regret you had this type of experience here in our service department. I have escalated your concerns to our service manager. I will be contacting you about your concerns. 


Sincerely,
Monique Armstrong
BDC Service Customer Care Coordinator
marmstrong@antwerpenauto.com
(443)-636-2265

DV
Debora V.
Glen Burnie, MD
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Quick and easy
The service was done without a hitch. The only issue was the lack of space in the parking lot for people to pull their cars in...not that anything can be done. You only have so much room!
Monique A. from Antwerpen Hyundai responded on 11/20/2019

Hi Debora,

Thank you for the 5 star review and for choosing Antwerpen Hyundai for your service needs. We like to know our customers are happy. I have escalated your concerns to our service director.



Sincerely,
Monique Armstrong
BDC Service Customer Care Coordinator
marmstrong@antwerpenauto.com
(443)-636-2265

JS
James S.
Sykesville, MD
2008 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Our service writer Marty was great!!!
Marty is a great service writer. He was very attentive and was right on with all communication.

Thank You!!!!
Monique A. from Antwerpen Hyundai responded on 11/20/2019

Hi James,

Thank you for the 5 star review and for choosing Antwerpen Hyundai for your service experience. Your feedback is greatly appreciated. This is a very demanding challenging job. We are pleased to hear you received 5 star service. Antwerpen is continuing to find ways to make sure our customers are happy with the quality of service we provide. We appreciate your business! 

Sincerely,
Monique Armstrong
BDC Service Customer Care Coordinator
marmstrong@antwerpenauto.com
(443)-636-2265

Verified Customer
Baltimore, MD
2012 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/18/2019 Category: Service
none
none
Monique A. from Antwerpen Hyundai responded on 11/18/2019

Hello,

Thank you for your feed back we appreciate your business!


Sincerely,
Monique Armstrong
BDC Service Customer Care Coordinator
marmstrong@antwerpenauto.com
(443)-636-2265

ZA
Zina A.
Woodstock, MD
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2019 Category: Service
Always Great
Customer service is wonderful! My truck is always taken care of well!
Monique A. from Antwerpen Hyundai responded on 11/18/2019

Hi Zina,

Thank you for the 5 star review and for choosing Antwerpen Hyundai to service your 2017 Santa Fe. 

Sincerely,
Monique Armstrong
BDC Service Customer Care Coordinator
marmstrong@antwerpenauto.com
(443)-636-2265

MS
Marlowe S.
Baltimore, MD
2014 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Love my service here
Fast, accurate and friendly
Monique A. from Antwerpen Hyundai responded on 11/18/2019

Hi Marlowe,

Thank you for the 5 star review and for choosing Antwerpen Hyundai for your service experience. Your feedback is greatly appreciated. This is a very demanding challenging job. We are pleased to hear you received 5 star service. Antwerpen is continuing to find ways to make sure our customers are happy with the quality of service we provide. We appreciate your business! 


Sincerely,
Monique Armstrong
BDC Service Customer Care Coordinator
marmstrong@antwerpenauto.com
(443)-636-2265

Verified Customer
Baltimore, MD
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
NA
NA
Monique A. from Antwerpen Hyundai responded on 11/18/2019

Hello,

Thank you for the 5 star review and for choosing Antwerpen Hyundai for your service experience. Your feedback is greatly appreciated. This is a very demanding challenging job. We are pleased to hear you received 5 star service. Antwerpen is continuing to find ways to make sure our customers are happy with the quality of service we provide. We appreciate your business! 


Sincerely,
Monique Armstrong
BDC Service Customer Care Coordinator
marmstrong@antwerpenauto.com
(443)-636-2265

KW
Kim W.
Milford Mill, MD
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Loyal Customer
I believe the old adage, "people don't care how much you know; they just want to know how much you care." Although my service appointment was for general maintenance, they took the time to ask me about my feelings about my car and gave me a chance to ask questions about new technology that I'm not familiar with. I was treated with respect and dignity.
Monique A. from Antwerpen Hyundai responded on 11/18/2019

Hi Kim,

Thank you for your feedback we are happy to hear that your service 5 star quality service. This is a very demanding challenging job.  Antwerpen is continuing to find ways to make sure our customers are happy with the quality of service we provide. We appreciate your business! 

Sincerely,
Monique Armstrong
BDC Service Customer Care Coordinator
marmstrong@antwerpenauto.com
(443)-636-2265

Verified Customer
Ellicott City, MD
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2019 Category: Service
1st service trip
good
Monique A. from Antwerpen Hyundai responded on 11/15/2019

Hello,

Thank you for your honest feedback. We appreciate your business!

Sincerely,
Monique Armstrong
BDC Service Customer Care Coordinator
marmstrong@antwerpenauto.com
(443)-636-2265

Verified Customer
Baltimore, MD
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Service
will return timeliness, cleanliness, professional caring attitude
Monique A. from Antwerpen Hyundai responded on 11/15/2019

Hello,

Thank you for the 5 star review and for choosing Antwerpen Hyundai.


Sincerely,
Monique Armstrong
BDC Service Customer Care Coordinator
marmstrong@antwerpenauto.com
(443)-636-2265

Verified Customer
Randallstown, MD
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Antwerpen Service
Service is always prompt and reliable.
Monique A. from Antwerpen Hyundai responded on 11/15/2019

Hi Edwina,

Thank you for the 5 star review and for choosing Antwerpen Hyundai to service your 2016 Elantra. We look forward to your next service visit.

Sincerely,
Monique Armstrong
BDC Service Customer Care Coordinator
marmstrong@antwerpenauto.com
(443)-636-2265

Verified Customer
Hanover, PA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Great place
Provides great service
Monique A. from Antwerpen Hyundai responded on 11/15/2019

Hello,

I'm happy we where able to meet your service needs.

Sincerely,
Monique Armstrong
BDC Service Customer Care Coordinator
marmstrong@antwerpenauto.com
(443)-636-2265

Verified Customer
Baltimore, MD
2014 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/14/2019 Category: Service
N/A
I am highly disappointed with the service I have received, I am considering seeking a lawyer !
Spoke with Service Manager and he don’t seem to really care .
Monique A. from Antwerpen Hyundai responded on 11/14/2019

Hello,

Thank you for your feedback. Our Service Director and Service Advisor will be reaching out to you soon.

Sincerely,
Monique Armstrong
BDC Service Customer Care Coordinator
marmstrong@antwerpenauto.com
(443)-636-2265

Verified Customer
Baltimore, MD
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Friendly staff that listens to issues and tries to resolve.
Friendly staff that listens to issues and tries to resolve.
Monique A. from Antwerpen Hyundai responded on 11/14/2019

Hello,

Thank you for your feedback we appreciate your business!

Sincerely,
Monique Armstrong
BDC Service Customer Care Coordinator
marmstrong@antwerpenauto.com
(443)-636-2265

JJ
James J.
Catonsville, MD
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
The staff was very helpful.
Very helpful and speedy service
Monique A. from Antwerpen Hyundai responded on 11/14/2019

Hi James,

Thank you for the 5 star review and for choosing Antwerpen Hyundai to service your 2019 Elantra. 

Sincerely,
Monique Armstrong
BDC Service Customer Care Coordinator
marmstrong@antwerpenauto.com
(443)-636-2265

Verified Customer
Middle River, MD
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
what a dealership
everyone seems to be friendly so far,just hope that i keep getting good service.
Monique A. from Antwerpen Hyundai responded on 11/14/2019

Hello,

Thank you for the 5 star review and for choosing Antwerpen Hyundai for your service experience. Your feedback is greatly appreciated. This is a very demanding challenging job. We are pleased to hear you received 5 star service. Antwerpen is continuing to find ways to make sure our customers are happy with the quality of service we provide. We appreciate your business! 


Sincerely,
Monique Armstrong
BDC Service Customer Care Coordinator
marmstrong@antwerpenauto.com
(443)-636-2265

GH
George H.
Catonsville, MD
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
George Harmon
Excellent service completed in a timely manner and with good courteous manners
Monique A. from Antwerpen Hyundai responded on 11/14/2019

Hi George,

Thank you for the 5 star review and for choosing Antwerpen Hyundai for your service experience. Your feedback is greatly appreciated. This is a very demanding challenging job. We are pleased to hear you received 5 star service. Antwerpen is continuing to find ways to make sure our customers are happy with the quality of service we provide. We appreciate your business! 


Sincerely,
Monique Armstrong
BDC Service Customer Care Coordinator
marmstrong@antwerpenauto.com
(443)-636-2265

Verified Customer
Baltimore, MD
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Great Customer Service
The service was good, but the wait is too long
Monique A. from Antwerpen Hyundai responded on 11/13/2019

Hello,

Thank you for the 5 star review and for choosing Antwerpen Hyundai for your service experience. Your feedback is greatly appreciated. This is a very demanding challenging job. We are pleased to hear you received 5 star service. Antwerpen is continuing to find ways to make sure our customers are happy with the quality of service we provide. We appreciate your business! 


Sincerely,
Monique Armstrong
BDC Service Customer Care Coordinator
marmstrong@antwerpenauto.com
(443)-636-2265