Overview

Overall Rating 4.38/5Overall Rating 4.38/5Overall Rating 4.38/5Overall Rating 4.38/5rating 4.38

3118 Reviews

ReScore Reviews™ (74)

ReScore
Overall Rating 4.0135111/5Overall Rating 4.0135111/5Overall Rating 4.0135111/5Overall Rating 4.0135111/5rating 4.0135111
Original
Overall Rating 2.0273992/5Overall Rating 2.0273992/5rating 2.0273992rating 2.0273992rating 2.0273992
88% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


Verified Customer
Catonsville, MD
2004 Hyundai Tiburon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Took care of the recall notice quickly & friendly associates.
Excellent

LP
Lauretta P.
Baltimore, MD
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Great customer service
My salesman was very pleasant, seemed to very experienced, and professional.

DP
Darrin P.
Owings Mills, MD
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Awesome Service!!!
Sean in service and the entire crew are always on point. They always go beyond what is asked...

VL
Vernita L.
Owings Mills, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2019 Category: Service
Great Service.
Familiar with the staff and been a customer for years. Service is consisitent and the staff are friendly.

QH
Quill H.
Columbia, MD
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Customer service is great
Great customer service
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/21/2019

Hello Quill, 

Thank you for your 5 star rating. It is good to hear that you received great customer service during your visit. We appreciate your business and look forward to seeing you at your next service, 

Thank you again, 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

SL
Sharon L.
Windsor Mill, MD
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Back Again
I have been fortunate to have the best Representatives they have been polite and very profession and I truly appreciate that type of profession service. Antwerpen has been servicing my vehicle since 2016 and I have only had one person that did not meet these standards.
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/21/2019

Hello Sharon, 

Thank you for taking the time to leave us a 5 star review. It is great to hear that you have been well taken care of during your visits since the purchase of your vehicle. We appreciate your business as well as your loyalty to Antwerpen. We look forward to seeing you at your next service. 

Thank you again, 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

DC
Donna C.
Halethorpe, MD
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2019 Category: Service
Efficient and friendly
Why did my car today for a oil change and check tire rotation they also completed a recall got there early my work got done and I was out and gone thank you Antwerpen for a great experience
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/21/2019

Hello Donna, 

Thank you for your 5 star review. It is great to hear that you were in and out as quickly as possible and that you had a great experience. We appreciate your business and look forward to seeing you at your next service. 

Thank you again, 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

JJ
James J.
Milford Mill, MD
2014 Hyundai Veloster
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/19/2019 Category: Service
Ok
It was ok but when I was told my car was ready i paid for the service ,got the keys and got in to drive off the lot and the car would not start. The problem was corrected in about 45 mins and really could not be explained. I did get in the car and was able to drive off the lot with no other problems.
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/21/2019

Hello James, 

I am sorry to hear about the issues that you had during your service visit. Someone from our service department will be reaching out to you to discuss the matter in further detail. Thank you for your review. 


Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

VF
Vivian F.
Baltimore, MD
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Vivian
I received great service.
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/21/2019

Hello Vivian, 

Thank you for taking the time to give us a 5 star rating. It's good to hear that you received great service during your visit to our service department. We appreciate your business and look forward to seeing you at your next service. 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

Verified Customer
Windsor Mill, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Had a good experience
Everything was explained very well and everyone was very nice
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/21/2019

Hello, 

Thank you for taking the time to leave us a 5 star review. It is great to hear that everything was explained and that everyone was very nice. We appreciate your business and look forward to seeing you at your next service. 

Thank you again, 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

Verified Customer
Baltimore, MD
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Recommend
Recommend
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/19/2019

Hello, 

Thank you for your 5 star review. It is great to hear that you would recommend us to other hyundai owners for service. We appreciate your business and look forward to seeing you at your next service. 

Thank you again, 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

DW
David W.
Halethorpe, MD
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Hybrid
Work was done on time. Everyone was friendly and professionally
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/19/2019

Hello David, 

Thank you for your 5 star review. It is great to hear that you received friendly and professional service during your visit. We appreciate your business and look forward to seeing you at your next service. 

Thank you, 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

Verified Customer
Burtonsville, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Recent cat service
Fast and friendly service.
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/19/2019

Hello, 

Thank you for your 5 star review. It is great to hear that you received fast and friendly service during your visit to our service department. We appreciate your business and look forward to seeing you at your next service. 

Thank you again, 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

Verified Customer
Ellicott City, MD
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Excellent service
Great service, exceptional turnaround time.
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/19/2019

Hello, 

Thank you for your 5 star review. It is great to hear that you received excellent service during your visit to our service department. We appreciate your business and look forward to seeing you at your next service. 

Thank you again, 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

AL
Afreen L.
Catonsville, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Knowledgeable Service specialist
Nice & friendly .they talk abt all da options. It’s easy to see what they are selling or recommending . at the end u made ur dicisssion..
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/19/2019

Hello Afreen, 

Thank you for your 5 star review. It is great to hear that everyone that you encoutered during your visit were nice and friendly and that all of the options were explained to you before you made your decision. We appreciate your business and look forward to seeing you at your next service. 

Thank you again, 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

BC
Brenda C.
Baltimore, MD
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Great Service
My car was taken in right away and repaired in a reasonable amount of time after they confirmed and explained everything to me first.
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/18/2019

Hello Brenda, 

Thank you for your 5 star review. It is great to hear that your vehicle was taken in right away and that everything was confirmed and explained to you before the work was done to your vehicle. We appreciate your business and look forward to seeing you at your next service. 

Thank you again, 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

YM
Yvette M.
Parkville, MD
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
The love of my truck
Corey Daniel's and Marty in service do a excellent job of making me happy when I come for service and when I came in to enquire about upgrading to a 2019. I feel safe and I trust them I will continue to give you all of my service I'm loyal to Antwerpen Hyundai
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/18/2019

Hello Yvette, 

Thank you for your 5 star review. It is great to hear that you received 5 star service during your visit. We appreciate you business and look forward to seeing you at your next service. 

Thank you again, 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

SH
Shanette H.
Columbia, MD
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2019 Category: Service
Just where I always go
N/A
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/18/2019

Hello Shanette, 

Thank you for your 4 star rating. It is great to see that you have been coming to us for your service. We appreciate your business and look forward to seeing you at your next service. 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

Verified Customer
Severna Park, MD
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
First Service
Staff was great. Service was quick.
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/18/2019

Hello, 

Thank you for your 5 star review. It is great to hear that you first service with us was a 5 star experience. We appreciate your business and look forward to seeing you at your next service. 

Thank you again, 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085

Verified Customer
Gwynn Oak, MD
2010 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/16/2019 Category: Service
Management,and technicians
poor
Sheryl A C., Customer Service Specialist from Antwerpen Hyundai responded on 02/16/2019

Hello, 

I am so sorry to hear about your experience. We strive to make sure that each customer receives a 5 star experience and would like to discuss this matter further with you. Please let me know the best time and method to contact you by replying to this email. I look forward to assisting you with this matter. 

Thank you, 

Sheryl Chesner 
Customer Service Specialist
Antwerpen Hyundai of Catonsville
410-747-3333 ext. 11085