Auto Source Service Center

Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

419 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
99% Would Recommend
Latest Review over 1 year ago

Reviews


PM
Phil M.
Sherwood, WI
Land Rover Range Rover Evoque
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2016 Category: Service
Phil said he had no complaints about this business, they have treated him very well. He has been happy with their performance and he likes their competitive pricing.
This review was collected via phone interview by Customer Research Inc.

GM
Gerald M.
Hilbert, WI
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2016 Category: Service
Gerald said this business did a good job and treated him right.
This review was collected via phone interview by Customer Research Inc.

RM
Roger M.
Hilbert, WI
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2016 Category: Service
Roger said the service was timely and he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

TE
Travis E.
New Holstein, WI
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2016 Category: Service
Travis said they are a good business.
This review was collected via phone interview by Customer Research Inc.

WR
Wilmer R.
Brillion, WI
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2016 Category: Service
Wilmer said it was good. He suggested Tom keep the same mechanics because they were good.
This review was collected via phone interview by Customer Research Inc.

TK
Theresa K.
Chilton, WI
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2016 Category: Service
Theresa said Tom, an employee at this business, was very informative and he gives the best deals.
This review was collected via phone interview by Customer Research Inc.

JT
Jaime T.
Chilton, WI
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2016 Category: Service
Jaime said she had no issues at all with this business.
This review was collected via phone interview by Customer Research Inc.

MS
Melissa S.
Chilton, WI
Chrysler Town
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/29/2016 Category: Service
Melissa said she had the worst experience at this business two times in a row. There was a wiring issue with her vehicle and when they repaired it, the fumes did not go with the wiring at all and they charged her $50.00. Shortly after having her vehicle repaired, she was driving and she got a warning from the police department, which was the same day her fumes had popped off. She spent $180 in addition to the initial repair and they charged her an additional $50.00 to disconnect her wires, which did not resolve the issue at all. She went to a different business who fixed her vehicle for a more reasonable and inexpensive price. She will never return to this business again because of how poorly they treated her.
This review was collected via phone interview by Customer Research Inc.
Tom S., President from Auto Source Service Center responded on 03/31/2016

MELISSA CAME IN ON 3/7 WITHOUT AN APPOINTMENT BECAUSE OF A LIGHT NOT WORKING. WE BROUGHT IT IN THE SHOP, CHECK BULBS AND WIRING. READING A WIRE DIAGRAM, WE LOCATED A BURN FUSE (NOT FUME). WE REPLACED THE FUSE. THE TECHNICIAN DROVE VAN IN TOWN USING THE LIGHTS TO VERIFY FUSE WOULD NOT BURN OUT. IT DID NOT. THE TECH HAD .6 HOUR OF TIME WHICH MELISSA WAS CHARGED $45. THE FUSE WAS .54CENTS. WITH TAX TOTAL WAS $47.82. I EXPLAINED TO HER THAT WE WERE NOT SURE WAS CAUSED THE FUSE TO BURN. SHE SAID SHE UNDERSTOOD.
  ON 3/10 SHE CAME IN SAYING THAT IT DIDN'T WORK AGAIN. I TOLD HER WE NEEDED TO TAKE THE TIME TO DETERMINE WHAT THE CAUSE WAS. SHE UNDERSTOOD. UPON FURTHER TESTING, WE FOUND THE TRAILER LIGHT MODULE IN REAR CAUSING FUSE TO BURN. I GAVE HER A PRICE ON REPLACING IT. SHE SAID A COMPANY IN OSHKOSH HAD PUT THAT IN AND SHE WOULD TRY TO GET WARRANTY. THE TECH HAD .7 HOUR LABOR TESTING IT. LABOR WOULD BE $52.50 PLUS .54CENT FUSE, PLUS TAX. TOTAL INVOICE SHOULD HAVE BEEN $55.70. SHE WAS CHARGED $39.94. i DO NOT KNOW WHAT ELSE I COULD HAVE DONE FOR HER EXCEPT DO EVERYTHING FOR FREE. I FEEL HER COMMENTS ARE NOT JUSTIFIED.


TW
Timothy W.
Chilton, WI
Dodge Grand Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2016 Category: Service
Timothy said this business provided quick service and he was able to pay over the phone.
This review was collected via phone interview by Customer Research Inc.

JG
Joseph G.
Chilton, WI
GMC Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/25/2016 Category: Service
Joseph said the business is pretty with what they have to do.
This review was collected via phone interview by Customer Research Inc.

FP
Francis P.
Chilton, WI
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/24/2016 Category: Service
Spoke with Nan. She said they fix the problems every time.
This review was collected via phone interview by Customer Research Inc.

BW
Bob W.
Chilton, WI
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2016 Category: Service
Bob said he went to this business and they took care of everything. They charged him half as much as the dealership would. He said he was happy enough with their service to take his other vehicle to them.
This review was collected via phone interview by Customer Research Inc.

JV
Jerry V.
New Holstein, WI
Chevrolet Caprice
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2016 Category: Service
Jerry said this business always does good work. He knows Tom personally, he treats people fairly and is a good person.
This review was collected via phone interview by Customer Research Inc.

RJ
Roger J.
Chilton, WI
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2016 Category: Service
Roger said this business charges a reasonable price. They are a good staff to work with. Tom, an employee, does a good job.
This review was collected via phone interview by Customer Research Inc.

JO
Jeff O.
Chilton, WI
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2016 Category: Service
Jeff said he never has to worry when he takes his vehicle to this business. He trusts they will complete the service correctly.
This review was collected via phone interview by Customer Research Inc.

TS
TOM S.
Chilton, WI
Cadillac DeVille
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2016
always great service!!
I have always received great service!!! TY

SV
Steve V.
Hilbert, WI
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2016 Category: Service
Steve said he has been going to this business for years and they treat him well.
This review was collected via phone interview by Customer Research Inc.

RC
Richard C.
Chilton, WI
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2016 Category: Service
Richard said this business is terrific, honest and he never has any trouble with them.
This review was collected via phone interview by Customer Research Inc.

SE
Sharon E.
Chilton, WI
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2016 Category: Service
Sharon said she likes this business and they do a good job.
This review was collected via phone interview by Customer Research Inc.

DH
Dan H.
Chilton, WI
Audi A6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2016 Category: Service
Dan said the business has worked on his wife's vehicle about 6 times and always does a good job. He said one of the mechanics there has an Audi A1 so he is very comfortable with them working on his Audi A6. He has recommended them to quite a few people.
This review was collected via phone interview by Customer Research Inc.