Auto Source Service Center

Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

419 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5rating 3.5rating 3.5
Original
Overall Rating 1.5/5rating 1.5rating 1.5rating 1.5rating 1.5
99% Would Recommend
Latest Review over 1 year ago

Reviews


JW
Jacqueline W.
New Holstein, WI
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2017 Category: Service
Jacqueline said the employees picked up her vehicle and they dropped it off for her while she was at work. She even paid over the phone.
This review was collected via phone interview by Customer Research Inc.

DS
Dave S.
Chilton, WI
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2017 Category: Service
Dave said he is repeat customer. He would recommend this business.
This review was collected via phone interview by Customer Research Inc.

DB
DAN B.
Chilton, WI
Ford F-150
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/10/2017
Wrong radiator
I paid for a heavy duty radiator which they installed. Which had a leak. Which they replaced with a smaller radiator without telling me and without a discount. I had to notice it and report it for them to replace it with the larger radiator that I originally paid for. Trust lost.
Tom S., President from Auto Source Service Center responded on 09/11/2017

I explained to Dan that the same part number was not available at the time of failure. My staff ordered a different brand. Apparently it was a standard size radiator that my tech did not notice or say anything. When Dan came back in after his no charge replacement job, he said it was a smaller radiator. I apoligized and told him I would find the correct size and take care of it at no charge. I do not know what else I could have done. Mistakes happen.

Tom Schmitzer
President
(920) 849-4443

SS
STEVE S.
Chilton, WI
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2017
Honesty and professionalism
I set up an appointment at 02:00 pm this Friday (short notice) and that I would wait for it. Tom told me if they have a car for me to take me home I could use it. I got there 10 minutes early and they actually got me in early and couldn't have been nicer to me to make sure I was ok in the waiting room. The car needed the normal check of fluids, oil change and tires checked for me for a trip to Ft. Riley, KS to visit our daughter. I fell asleep so the waiting time wasn't that bad. It was done sooner that I expected. The cost was good, as I was on my fourth of four (free) oil change. They always tell me if I need anything so I'm well aware of all my car needs. I need tires soon, but they are ok along with all the fluid checks for my trip to KS. I always leave my appointments here at Auto Source satisfied that they are doing a great job .

BB
BRIAN B.
Brillion, WI
Saturn SL2
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2017
Great like always
Quick friendly service.

BB
Beverly B.
Hilbert, WI
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2017 Category: Service
Beverly said the service received was very good and she had no complaints.
This review was collected via phone interview by Customer Research Inc.

LT
Levi T.
Chilton, WI
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2017 Category: Service
Levi said this business does a really good job.
This review was collected via phone interview by Customer Research Inc.

KF
Ken F.
Chilton, WI
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2017 Category: Service
Ken said this business provides good service so he continues to go back.
This review was collected via phone interview by Customer Research Inc.

RJ
Roger J.
Chilton, WI
Chrysler Sebring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/28/2017 Category: Service
Roger said this business always treats him well.
This review was collected via phone interview by Customer Research Inc.

DG
Dave G.
New Holstein, WI
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2017 Category: Service
Dave said everything was fine. He can talk to the mechanics and work with them on the problems with his vehicle.
This review was collected via phone interview by Customer Research Inc.

DN
Dale N.
Chilton, WI
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2017 Category: Service
Dale said the staff do really good work.
This review was collected via phone interview by Customer Research Inc.

WR
Wilmer R.
Brillion, WI
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2017 Category: Service
Wilmer said he gets excellent service there, they treat him great.
This review was collected via phone interview by Customer Research Inc.
Tom S., President from Auto Source Service Center responded on 08/24/2017

Wilmer,
Thanks so much for your kind words! We do our best to make sure all of our customers are happy and satisfied. We look forward to seeing you again next time your vehicle needs service.

Tom Schmitzer
President
(920) 849-4443

BT
BILL T.
Chilton, WI
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/19/2017
Great customer service
It's a great place to get service done on your vehicle. The 5th oil change is free.
Tom S., President from Auto Source Service Center responded on 08/24/2017

Bill,
We couldn't agree with you more! And remember, it is every 4th oil change that is free! So, you will be getting your free oil change sooner then expected!

Tom Schmitzer
President
(920) 849-4443

MR
Mike R.
Chilton, WI
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2017 Category: Service
Mike said the business is family-owned. They are fast and reliable.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
New Holstein, WI
Buick Riviera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2017 Category: Service
Mike said everything was done to his satisfaction.
This review was collected via phone interview by Customer Research Inc.

JH
Janice H.
Chilton, WI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2017 Category: Service
Janice said she likes the good job the business provides. The employees are always helpful, courteous, and timely.
This review was collected via phone interview by Customer Research Inc.
Tom S., President from Auto Source Service Center responded on 08/14/2017

Thank you Janice, for the kind words.  We appreciate your business and look forward to seeing you the next time your vehicle needs service.

Tom Schmitzer
President
(920) 849-4443

SR
Steve R.
Chilton, WI
Mercury Cougar
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2017 Category: Service
Steve said he is a long time customer of this business and they have always been good to him.
This review was collected via phone interview by Customer Research Inc.

RZ
Renee Z.
Hilbert, WI
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2017 Category: Service
Renee said this business was convenient and friendly.
This review was collected via phone interview by Customer Research Inc.
Tom S., President from Auto Source Service Center responded on 08/14/2017

Tom Schmitzer
President
(920) 849-4443
Tom S., President from Auto Source Service Center responded on 08/14/2017

Thanks Renee! We appreciate your business and look forward to seeing you the next time your vehicle needs service.

Tom Schmitzer
President
(920) 849-4443

AB
Andrew B.
Chilton, WI
Saturn SL2
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2017 Category: Service
Andrew said they did a very good job. He was pleased with their work and experience.
This review was collected via phone interview by Customer Research Inc.
Tom S., President from Auto Source Service Center responded on 08/14/2017

Thanks Andrew, we are glad you are satisfied. We appreciate your business and look forward to seeing you the next time your vehicle needs service.

Tom Schmitzer
President
(920) 849-4443

CM
Carol M.
Chilton, WI
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2017 Category: Service
Carol said the service was for her husband's vehicle and he was very pleased with the service.
This review was collected via phone interview by Customer Research Inc.