Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

386 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


JS
John S.
Fenton, MO
Hyundai Elantra
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/15/2018 Category: Service
John said this is the second time he has taken his vehicle back to this business for the same problem.
This review was collected via phone interview by Customer Research Inc.
Lony J., Service Advisor from B & B Auto Service Inc responded on 08/16/2018

We are sorry that Mr Six was unsatisfied with our work. It is hard to diagnose a intermitent issue on a vehicle. We have worked on many of Johns vehicles  and several times checked them over at no charge. I hope you find the service you need at your new mechanics.


Verified Customer
Fenton, MO
Mazda Mazda6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
Friendly service at a fair price!
The folks a B&B are friendly and accommodating. They offer good service at a fair price.
Lony J., Service Advisor from B & B Auto Service Inc responded on 08/16/2018

Thanks for the great review.


LC
Lloyd C.
Luebbering, MO
Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Lloyd said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

SV
SHARON V.
Arnold, MO
Lexus RX 330
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018
Great experience
I have been taking my car to these folks for the past 8 years and every experience is the same. They get you in a timely manner, the wait time is about 15 minutes and the staff are kind. Will not go anywhere else.
Lony J., Service Advisor from B & B Auto Service Inc responded on 08/16/2018

Thanks for the great review. It is always a pleasure working with you.


TS
Tom S.
Missouri
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Tom said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Lony J., Service Advisor from B & B Auto Service Inc responded on 08/16/2018

Thank you for the five stars.


RD
Rachel D.
Ballwin, MO
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Rachel said the staff is always very helpful and they didn't try to sell her anything.
This review was collected via phone interview by Customer Research Inc.

GB
Gary B.
High Ridge, MO
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Gary said they were good people.
This review was collected via phone interview by Customer Research Inc.

SM
Sasha M.
Fenton, MO
Scion xA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Sasha said this business provided great service. Lonnie is always awesome. He was very helpful and does not overcharge.
This review was collected via phone interview by Customer Research Inc.

BS
Brad S.
Fenton, MO
Jaguar S-TYPE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Brad said the staff did not try to up sell him and the service was a lot less expensive than he was told.
This review was collected via phone interview by Customer Research Inc.

MS
Mary S.
Fenton, MO
Chevrolet SSR
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Mary said that the place is good and the technician is a really good person.
This review was collected via phone interview by Customer Research Inc.

MM
MARILYN M.
Fenton, MO
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018
Long is so cordial. Prompt service.
I find I can trust Lony to be truthful. I used to go to Dobbs for my maintenance and found out how much I was being overcharged. I will never go to them again.

JA
Johnathen A.
Missouri
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Johnathen said the mechanic was reliable and the prices were good. He really appreciates how nice and kind everyone was.
This review was collected via phone interview by Customer Research Inc.

MP
Michelle P.
Hillsboro, MO
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Michelle said the staff did good.
This review was collected via phone interview by Customer Research Inc.

BA
Bob A.
High Ridge, MO
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Bob said this business is very good and he likes the service. They did everything right.
This review was collected via phone interview by Customer Research Inc.

BH
Bart H.
Fenton, MO
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Bart said the staff got the job done when they told him they would, it was good and the price was good as well.
This review was collected via phone interview by Customer Research Inc.

RS
Ron S.
Fenton, MO
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Ron said the staff did a good job this time.
This review was collected via phone interview by Customer Research Inc.

TZ
Thomas Z.
Fenton, MO
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Thomas said the service was really good. The staff were on time. They got his vehicle in and out. They were really friendly. Lonnie was really great and nice.
This review was collected via phone interview by Customer Research Inc.
Lony J., Service Advisor from B & B Auto Service Inc responded on 07/19/2018

Thomas we are glad to have customers like you. Thanks for coming in.


SW
STEVE W.
Fenton, MO
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018
very personal touch. Love that it's a small business. Really feels like they are trying to get you the best deal.
As always, great professional care. Quick turn around. Very honest and we never feel like we are being taken.

TS
Tony S.
High Ridge, MO
Cadillac SRX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018
Shop appeared clean.
First timer.
Customers in waiting area told me they were happy with service.
Hope to deal with again when needed.

IS
Ian S.
Fenton, MO
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Ian said the staff was down to earth, personable and knowledgeable.
This review was collected via phone interview by Customer Research Inc.