Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1397 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.6666655/5Overall Rating 4.6666655/5Overall Rating 4.6666655/5Overall Rating 4.6666655/5rating 4.6666655
Original
Overall Rating 2.06061/5Overall Rating 2.06061/5rating 2.06061rating 2.06061rating 2.06061
94% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


Verified Customer
Osterville, MA
2007 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2019 Category: Service
Very good
Very good
GARY V I. from Balise Hyundai of Cape Cod responded on 06/17/2019

Thank you for the review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

SL
Stephen L.
Centerville, MA
2018 Hyundai Kona
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/14/2019 Category: Service
..?
See previous
GARY V I. from Balise Hyundai of Cape Cod responded on 06/17/2019

Hi Stephen,

We appologize for the poor service and would love the opportunity to discuss this with you if possible. Can you please contact me so we may fix whats broken.

Hope tp speak soon.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

MT
Michael T.
MA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Great service
Paulo was great. Makes you feel that he really cares about you and your car.
He is a major asset to your dealership😀
GARY V I. from Balise Hyundai of Cape Cod responded on 06/14/2019

Appreciate the great rating Michael. Thank you!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

AA
Andrea A.
Harwich, MA
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
I love my Hyundai
efficient service Paolo at the service desk is friendly, cheerful and very accomodating easy to get service appointments
GARY V I. from Balise Hyundai of Cape Cod responded on 06/14/2019

Appreciate the review Andrea...Thank you!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

ED
Elizabeth D.
Falmouth, MA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Gracious Paulo
The scheduled service on my Sonata was taking a bit longer than expected. It was late afternoon and the work wasn’t going to be done until closing time. I live 40 minutes away and instead of having me wait longer, Paulo suggested that he would give me a rental car for the night. 😀 He said it would be free of charge also. So thankful for the gracious act that Paulo did. 😀
GARY V I. from Balise Hyundai of Cape Cod responded on 06/13/2019

Thank you Elizabeth fror taking the time to give us such a great review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

DK
David K.
Plymouth, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Jason, the supervisor
Always takes care of me.
GARY V I. from Balise Hyundai of Cape Cod responded on 06/13/2019

Thank you David for your business and trust!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Mashpee, MA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Tire fix
Good service
GARY V I. from Balise Hyundai of Cape Cod responded on 06/12/2019

Happy to help! Thank you!!!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

JB
Joseph B.
Mashpee, MA
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Got in and out
I needed an oil change and didn’t have a lot of time because of a prior appointment plus couldn’t get back to have my oil change... the service representative got me in and out in time...

Thank you!
GARY V I. from Balise Hyundai of Cape Cod responded on 06/12/2019

Great rating Joseph, Thank you!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

MD
Marc D.
Pocasset, MA
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Excellent staff and service
Always very easy to work with and keep me informed of what vehicle absolutely needs and may not be necessary..Would highly recommend
GARY V I. from Balise Hyundai of Cape Cod responded on 06/11/2019

Great revie Marc! Thank you..............................................................................

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

BM
Bruce M.
Marstons Mills, MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2019 Category: Service
repacing tires
good prices and guarantee and great service
GARY V I. from Balise Hyundai of Cape Cod responded on 06/09/2019

Thank you Bruce for the great review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

BT
Bonnie T.
Mashpee, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Oil change and tire rotation.
It was a busy Wednesday. My car was taken on time and returned eitoin a half hour. Everything was done that was requested!

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/07/2019 Category: Service
Lacking this time
As previously written.
GARY V I. from Balise Hyundai of Cape Cod responded on 06/07/2019

Hi Bonnie,

Sorry to hear that we failed you on your recent service visit. Is there a time that I may con tact you to discuss and resolve? Please let me know.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

JM
John M.
Yarmouth, MA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
The service manager
I trust the service being done.
GARY V I. from Balise Hyundai of Cape Cod responded on 06/07/2019

Thank you John!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

RL
Richard L.
Harwich, MA
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2019 Category: Service
Takes too long
My only problem with this dealership is it takes too long to get an oil change.
GARY V I. from Balise Hyundai of Cape Cod responded on 06/06/2019

Thank you for the feedback and rating. Much appreciated.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

LP
Lee P.
Harwich, MA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2019 Category: Service
Great people and service
Great dealership with excellent service, will always only use them for services
GARY V I. from Balise Hyundai of Cape Cod responded on 06/05/2019

Fantastic Lee! Thank you so much for your business and loyalty!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

EP
Evan P.
Peabody, MA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Excellent service
Excellent service
GARY V I. from Balise Hyundai of Cape Cod responded on 06/03/2019

Thank you Evan!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

JT
John T.
West Tisbury, MA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2019 Category: Service
Polite and timely
satisfied
GARY V I. from Balise Hyundai of Cape Cod responded on 06/03/2019

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com
GARY V I. from Balise Hyundai of Cape Cod responded on 06/03/2019

Thank you for the great review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

AC
Americo C.
Falmouth, MA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
They are excellent on the way they treat the customer.
Brought In my vehicle with a situation. They took care of it like they always do, and they were very accommodating to my needs.
GARY V I. from Balise Hyundai of Cape Cod responded on 05/31/2019

Great review Americo! Thank you!!!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

CH
Christine H.
Harwich, MA
2001 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019 Category: Service
Great Service
Paulo at the repair desk made a messy come-back problem (drive shaft seal failure after a CV joint replacement) into a seamless effort getting our 01 Elantra picked up again at my Wife's place of work and getting her into a loaner card over the Memorial Day weekend while the shop struggled to get the needed parts to arrive and fix our 01 the following week. Great job turning a potential come-back nightmare into a great experience with little hassle. THANK YOU.
GARY V I. from Balise Hyundai of Cape Cod responded on 05/31/2019

Thank you for the fantastic feed back Christine!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Orleans, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Convenient. Helpful staff.
Pleasant, courteous and efficient staff.
GARY V I. from Balise Hyundai of Cape Cod responded on 05/24/2019

Thank you for the kind review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

JC
J C.
Harwich, MA
2017 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Pleasant
Fast,and pleasant experience. Attendant very sociable lady.
GARY V I. from Balise Hyundai of Cape Cod responded on 05/22/2019

Awesome J, Thank you!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com