Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1401 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.6666655/5Overall Rating 4.6666655/5Overall Rating 4.6666655/5Overall Rating 4.6666655/5rating 4.6666655
Original
Overall Rating 2.06061/5Overall Rating 2.06061/5rating 2.06061rating 2.06061rating 2.06061
94% Would Recommend
100% Business Response
Latest Review 2 days ago

Reviews


AC
Americo C.
Falmouth, MA
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
They are excellent on the way they treat the customer.
Brought In my vehicle with a situation. They took care of it like they always do, and they were very accommodating to my needs.
GARY V I. from Balise Hyundai of Cape Cod responded on 05/31/2019

Great review Americo! Thank you!!!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

CH
Christine H.
Harwich, MA
2001 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019 Category: Service
Great Service
Paulo at the repair desk made a messy come-back problem (drive shaft seal failure after a CV joint replacement) into a seamless effort getting our 01 Elantra picked up again at my Wife's place of work and getting her into a loaner card over the Memorial Day weekend while the shop struggled to get the needed parts to arrive and fix our 01 the following week. Great job turning a potential come-back nightmare into a great experience with little hassle. THANK YOU.
GARY V I. from Balise Hyundai of Cape Cod responded on 05/31/2019

Thank you for the fantastic feed back Christine!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Orleans, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2019 Category: Service
Convenient. Helpful staff.
Pleasant, courteous and efficient staff.
GARY V I. from Balise Hyundai of Cape Cod responded on 05/24/2019

Thank you for the kind review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

JC
J C.
Harwich, MA
2017 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Pleasant
Fast,and pleasant experience. Attendant very sociable lady.
GARY V I. from Balise Hyundai of Cape Cod responded on 05/22/2019

Awesome J, Thank you!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

DF
Diane F.
New Bedford, MA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
AWESOME
AMAZING
GARY V I. from Balise Hyundai of Cape Cod responded on 05/22/2019

Amazing feedback Diane! Thank you so much!!!!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

JC
Judith C.
Mashpee, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Good service
You need to offer coffee.
GARY V I. from Balise Hyundai of Cape Cod responded on 05/21/2019

Hi Judith, Apparently the personnel did not make you aware of the coffe station located just outside of the waiting area. I am truly sorry for this oversight and will correct the mis-communication.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

SM
Scott M.
West Yarmouth, MA
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
good customer service
you have a well-trained, friendly staff behind the Yarmouth counter
GARY V I. from Balise Hyundai of Cape Cod responded on 05/20/2019

Thank you so much for the very kind review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Barnstable, MA
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2019 Category: Service
They are trying that best
Give the customer a fera explanation of what you did to that vehicle when they come back to pay for it. Especially if the customer ask you to do one of the stipulated Hyundai mileage check ups do... Go over those checkups with the customer one by one... Stop lying to customers about needing batteries changed or anything else that doesn't need to be changed.

After my visit before this one I open my hood found the battery cover open and the cover to the windshield wiper fluid open. Obviously the mechanic had a lot on his mind. If I didn't bother to open the hood I would never have known
GARY V I. from Balise Hyundai of Cape Cod responded on 05/21/2019

Thank you for the feed back.Sorry to hear of the poor service experience. I would love to speak to you if possible about your recent experience, can you please contact me at the number below to discuss.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Yarmouth, MA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2019 Category: Service
It's a rarity when everyone is competent at their work, your employees do a great job.
nothing even close to negative to say, very happy customer.
GARY V I. from Balise Hyundai of Cape Cod responded on 05/20/2019

Thank you for the excellent review! Your kind words go far!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Naples, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Easy process
Efficient. Polite. Punctual.
GARY V I. from Balise Hyundai of Cape Cod responded on 05/20/2019

Thank you for the 5 star review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

JK
John K.
Yarmouth, MA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Gal at the service center.
Excellent customer skills.
GARY V I. from Balise Hyundai of Cape Cod responded on 05/17/2019

Appreciate the great response John! Thank you!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

DG
Dianne G.
Pocasset, MA
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
They listen
I've been happy with this dealership and brand of car. I have owned 2 now since 2012
GARY V I. from Balise Hyundai of Cape Cod responded on 05/17/2019

Thank you Dianne!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

ES
Elizabeth S.
Harwich, MA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Always great service
The repair desk staff are awesome.. Always happy to see Paulo. The gal that waited on me was very helpful and knowledge too. Waiting area is pleasant and appointments honored on time.
GARY V I. from Balise Hyundai of Cape Cod responded on 05/15/2019

Appreciate the greta feedback Elizabeth! Thank you!!!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

AJ
Ashley J.
Falmouth, MA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Never Dissapointed
I’m always 100% satisfied with the service I receive here. Everyone is very helpful and knowledgeable. Service is always quick and efficient. Will continue to come back again and again.
GARY V I. from Balise Hyundai of Cape Cod responded on 05/15/2019

Happy to have you Ashley as part of our family!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

FC
Frances C.
Vineyard Haven, MA
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2019 Category: Service
2014 Hyundai
This is our 5th Hyundai. Normally I would have traded in by now but thos is not financially possible at present. I have considered other makes but there is just somethimg about a Hyundai..
GARY V I. from Balise Hyundai of Cape Cod responded on 05/15/2019

Thank you Frances, hope to see you soon on a new purchase!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

WC
Wendy C.
Hyannis, MA
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Excellent
Excellent service. Fast and reliable
GARY V I. from Balise Hyundai of Cape Cod responded on 05/14/2019

Thank you Wendy for the nice comments and review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

DA
Debra A.
Mashpee, MA
2008 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2019 Category: Service
Great Service
We have Balise service both of our cars, exclusively. I've felt respected here and the value for the services is great!
GARY V I. from Balise Hyundai of Cape Cod responded on 05/13/2019

Thank you for being such a great customer Debra! Appreciate your business and great review!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
Hyannis, MA
2008 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2019 Category: Service
good service
fast helpful and reasonable priced
GARY V I. from Balise Hyundai of Cape Cod responded on 05/13/2019

Thank you so much for the great survey!

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

Verified Customer
MA
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2019 Category: Service
Good service
Good service but lounge needs great improvement.
GARY V I. from Balise Hyundai of Cape Cod responded on 05/09/2019

Thank you for the review.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com

CB
Colin B.
Cotuit, MA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019 Category: Service
Fast service and polite desk person
I have always been treated fairly and promptly.
GARY V I. from Balise Hyundai of Cape Cod responded on 05/06/2019

Awesome Colin! Much appreciated.

Regards,

Gary Iudice
Service Director
508-957-7170
giudice@baliseauto.com