Overview

Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5Overall Rating 4.53/5rating 4.53

2106 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.2857171/5Overall Rating 4.2857171/5Overall Rating 4.2857171/5Overall Rating 4.2857171/5rating 4.2857171
Original
Overall Rating 1.64286/5rating 1.64286rating 1.64286rating 1.64286rating 1.64286
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Tupelo, MS
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Wonderful service.
Best service there is
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 06/18/2019

Thank you so much for your recent feedback on your visit to our service department at Barnes Crossing Hyundai Mazda.  We certainly appreciate your business and vaule your loyalty.  We look forward to seeing you on your next visit.  If you need anything before then, don't hesitate to give us a call.
Sincerely,
Marla Ledbetter
Customer Experience Manager


Verified Customer
Walnut, MS
2019 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/07/2019 Category: Service
Friendliness
Ok
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 06/18/2019

Thank you for your recent feedback on your visit to our service department at Barnes Crossing Hyundai Mazda.  We certainly appreciate your business and vaule you as our customer.  We look forward to seeing you on your next visit.  If you need anything before then, don't hesitate to give us a call.
Sincerely,
Marla Ledbetter
Customer Experience Manager


RC
Ryan C.
Blue Springs, MS
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Excellent service.
Excellent service .
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 06/18/2019

Thank you so much for your recent feedback on your visit to our service department at Barnes Crossing Hyundai Mazda.  We certainly appreciate your business and vaule your loyalty.  We look forward to seeing you on your next visit.  If you need anything before then, don't hesitate to give us a call.
Sincerely,
Marla Ledbetter
Customer Experience Manager


JS
Jerline S.
Thaxton, MS
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Hyundai electra
Friendless letting u know what's going on an how long it will take befor my car us ready
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 06/27/2019

Thanks for choosing Barnes Crossing Hyundai Mazda to have your vehicle serviced!  We are grateful for your honest feedback and look forward to seeing you on your next visit. 

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

JR
Joseph R.
Belden, MS
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/01/2019 Category: Service
Sexist staff
I will only continue coming because it is the cheapest place to get my oil changed.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 06/24/2019

We appreciate so much your honest feedback!  Your answers provide us with a training tool to improve our customer service.  We genuinely care about each person who pulls up in our service department and it is our goal to convey this to you.   We certainly hope to see you again soon.

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

CR
Carolyn R.
Tupelo, MS
2017 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/30/2019 Category: Service
Unhappy Customer
Very unhapoy with service
JUNE D B. from Barnes Crossing Hyundai responded on 05/31/2019

We appericate your feed back to us we will use this as a training tool to insure this will not happen to you or any other customers

thx again for feed back


JD
Julia D.
Belden, MS
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019 Category: Service
Wonderful Experience
My experience went great! Your dealership is very fortunate to have Jonathan Lovell working for you! He always goes above and beyond to make sure customers are taken care of.
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 06/27/2019

Thank you so much for your recent feedback on the service you received at the BCHM service department.  We appreciate and value your opinion which helps us to make every customer experience better.  We look forward to seeing you on your next visit, but if you need anything before then, don’t hesitate to give us a call.

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

Verified Customer
Tupelo, MS
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/28/2019 Category: Service
Good service
I will be coming back
MARLA B L., Customer Experience Manager from Barnes Crossing Hyundai responded on 06/27/2019

Thank you so much for your recent feedback on the service you received at the BCHM service department.  We appreciate and value your opinion which helps us to make every customer experience better.  We look forward to seeing you on your next visit, but if you need anything before then, don’t hesitate to give us a call.

Marla Ledbetter
Customer Experience Manager
Barnes Crossing Hyundai
662-844-1383

DH
Daniel H.
Geeville, MS
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2019 Category: Service
Reg service
prompt service

TM
Tonya M.
Okolona, MS
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Service
I always have a good experience when I visit Barnes Crossing Hyundai Mazda; the service people are super nice!

SA
Susie A.
Fulton, MS
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
The customer service is awesome
I wouldn’t buy a car any where else

LE
Leigh E.
MS
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Easy scheduling, done on time
I scheduled an appt online. The advice and service was timely and appropriate. NO hitches, just what I would expect.

Verified Customer
Saltillo, MS
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
1st oil change
Was very pleased with the staff.

CY
Charles Y.
Booneville, MS
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Car service
They always does a great job

TR
Thomas R.
Okolona, MS
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2019 Category: Service
Good experience
Had a long wait but they did work my car in without a scheduled appointment so I was expecting that. Price however was 170 plus tax when it was previously quoted at 149

FY
Frances Y.
Rienzi, MS
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Great service
Great service department

Verified Customer
Baldwyn, MS
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/16/2019 Category: Service
review
does good work

JD
Jolene D.
Pocahontas, TN
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2019 Category: Service
Very friendly and service was awesome!
We were in and out quickly and the young man that waited on me was very friendly and went over everything that was done! I will definitely be returning for my next appointment! Thank you Jolene D. From Pocahontas Tn.

OG
Onnie G.
Tupelo, MS
2016 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/14/2019 Category: Service
Not great just ok
It's not that great in my past experience they are always taking too long for a simple oil change

TG
Tracy G.
Booneville, MS
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
customer service
Aplus customer service