business image

Bay Diagnostic

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(136 Reviews)
0
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
0
Net Promoter Score ®

Business Details

Categories
Contact
(718) 615-0705

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
7:30 AM - 12:00 PM
Sun
closed
* No Time Zone Provided
1717 Gravesend Neck Rd Brooklyn, NY 11229
Bay Diagnostic's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(136 Reviews)

MB
gravatar
Michele B.
Brooklyn, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2025
10
Alfa Romeo
Owner and Staff are friendly and explained things to me. My battery died they replaced it. It was more than just putting it in the car. They explained why the battery i put in less than 2 yrs ago died. Thanks Chris and Mike. Appreciate you and your staff

PD
gravatar
Patrick D.
Brooklyn, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/06/2024
0
Avoid this place like the plague
Extremely rude and obnoxious people here. Jordan is very disrespectful for someone his age. You would think after all these years in business he'd learn to speak to people. Time to retire.. but i guess he still has to pay for these veneers..

SM
gravatar
Susan M.
Brooklyn, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2021
Best Service & Repair for my Porsche Cayenne S….
Thank You Bay Diagnostics great job for servicing my Porsche Cayenne S, changing of brakes, new tires, general service including oil change & full general maintenance. Although I did not know I needed all this but as time went by I knew it was inevitable to keep my truck running smooth n fast.
I’ll certainly will be back. I thank KEITH for being the professional & “key” go to guy for my coming back to Bay Diagnostics, thanks to Jordan and Nicky
as well. Keith does make that place a happy environment when you dread any repair issue. The front desk always must be a happy & honest place first n foremost.
I hope you will continue the 5 star service for me going forward as this is my 4 or 5th time there for general maintenance n service repairs.
I also want to thank you for the earlier auto detailing & wax job I did not write a review for. ?? Great Job..!
I will be back for one unfinished issue.
Thank You all..! Sue M.
Recommended

NG
gravatar
Never G.
New York City, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/14/2021
My Opinion: Not entirely trustworthy
It seems they will take advantage in any way they can. Multiple jobs. It appeared I was charged for parts and labor which became suspicious (engine parts, suspension parts, electrical system misdiagnosis resulting in a ton of hours and parts and still not fixed). It's only money, but it is my opinion that this shop may not be entirely straight. Stayed with them for a while before it became obvious I was being taken advantage of.. I think the service writer works on commission. Going to the dealer may cost a few bucks more, but in the end, it the right thing to do.
Not Recommended

GA
gravatar
G A.
Brooklyn, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2020
Professional Service
Bmw was acting up..they diagnosed and fixed the problem. Good price..Good work
Wiil definitely go back..
Recommended

KC
gravatar
Kevin C.
Brooklyn, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/23/2020
The worst service ever received
The owner Jordan is incredibly rude and combative. He got into a pointless argument with me that even left his own service manager, Keith, looking at him with his mouth open in awe. Jordan screamed at Keith in front of all the clients and told him “don’t you dare give me that look.” Jordan even managed to insult my father who died a couple of months ago.

Needless to say this place is a joke. I was told to come in for a job that would take 1-2 hours. When they get it on the lift they tell me its going to be 4-5 hours. Jordan claims to be the best but don’t you think you should know if the job is going to take 2 hours or 5 hours?

Just take your car to Mercedes or BMW. You’ll ultimately be saving money by not wasting your time.
Not Recommended

KC
gravatar
Kevin C.
Brooklyn, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/23/2020
Incredibly Poor Customer Service
The owner Jordan is incredibly rude and combative. He got into a pointless argument with me that even left his own service manager, Keith, looking at him with his mouth open in awe. Jordan screamed at Keith in front of all the clients and told him “don’t you dare give me that look.” Jordan even managed to insult my father who died a couple of months ago.

Needless to say this place is a joke. I was told to come in for a job that would take 1-2 hours. When they get it on the lift they tell me its going to be 4-5 hours. Jordan claims to be the best but don’t you think you should know if the job is going to take 2 hours or 5 hours?

Just take your car to Mercedes or BMW. You’ll ultimately be saving money by not wasting your time.
Not Recommended

KC
gravatar
Kevin C.
Brooklyn, NY
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/17/2020
Place is hot trash
This place is hot trash. Got into a meaningless argument with the owner, Andrew, that he provoked. At one point he demanded I tell him my age so he could say he’s been in business “longer than I was alive or even a thought in my parents head”. Little does he know that my dad died a few months ago. Took everything I had to leave peacefully. While the car was being taken off the lift you could hear him muttering things under his breathe like the weasel he looks like. Even his own manger gave him a look and was in shock and awe with what he was saying to me.

Want an honest review? They overcharge. When you ask questions they belittle you and get defensive. I was charge 170.00 for a wheel alignment. Got the same alignment elsewhere for 65.00. This place was only acceptable because I trusted their customer service. Now with poor customer service and poor pricing, it would be foolish to go there. If you do go there after reading this for some reason, ask for Keith. He’s slightly abrupt but ultimately an alright guy!
Not Recommended

LE
gravatar
LARRY E.
Brooklyn, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/26/2019
verified customerVerified Customer
comfort zone
As always , staff is friendly yet professional. Their help is beyond the call of duty.....40 satisfied years and counting !
Recommended

DC
gravatar
DEAN C.
New York, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/15/2019
verified customerVerified Customer
Friendly and reliable.
Been going for years. First with my BMW 5 series and now with my Porsche Macan S. The guys are just trustworthy and have always done a good job. Very reliable quick and reasonably priced.
Recommended

WB
gravatar
WILLIAM B.
New York, NY
Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2019
verified customerVerified Customer
Bay Diagnostic is a go to place for all your auto questions. They fix your car faster than you think and treat you like royalty
Great
Recommended
Jordan W., owner from Bay Diagnostic responded on 11/18/2019 10:37 AM

William sorry I missed your review
Glad we were able to meet your needs on your 
MERCEDES BENZ C300
and thanks for the 5 STAR rating

Jordan Weine
owner
718-615-0705

Verified Customer
Brooklyn, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2019
verified customerVerified Customer
GREAT
Best service!!! Would not go anywhere else.
Recommended
Jordan W., owner from Bay Diagnostic responded on 11/18/2019 10:38 AM

Lynn thanks for the great review and the 5 STARS

Jordan Weine
owner
718-615-0705

BR
gravatar
BILL R.
Brooklyn, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2019
verified customerVerified Customer
Wonderful Service
I have been a customer for many many years. The service is terrific and I’m always confident that the car is getting the best service. Thank you Jordan for your care, concern and expertise. If you want your car serviced and repaired correctly, look no further. I have a 2005 Honda CRV that continues to run well because of the great service that the car gets. Look no further, Bay Diagnostics is the place to go.
Recommended
Jordan W., owner from Bay Diagnostic responded on 11/18/2019 10:40 AM

Sorry Bill missed this review from you taking care of the family's HONDA CRV and making it safe for all of you is what we here at BAY DIAGNOSTIC have been doing for 35 YEARS....

Jordan Weine
owner
718-615-0705

MT
gravatar
MEDJINE T.
Brooklyn, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/28/2019
verified customerVerified Customer
Great and timely service
The service was timely and courteous as usual
Recommended

CL
gravatar
CURTIS L.
Peck Slip, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2019
verified customerVerified Customer
Knowledgeable & Honest
Needed to take care of the regular service as well as a possible costly exhaust system issue. Although in the company of Audis and BMWs, my 10-year old VW Jetta had it's needs addressed in a timely manner and I was notified by phone exactly what the diagnosis was and what were the next steps required. The exhaust problem was diagnosed as a corroded clamp, an awkward fix that many garages would sooner deal with by swapping out the whole system and billing the client accordingly. For a fraction of the cost of a new exhaust system the problem was sorted out. I would not recommend this business to a friend since I appreciated the timely service and know to keep a good thing a secret. Thanks, Keith. Well worth the trouble driving in from Manhattan.
Recommended
Jordan W., owner from Bay Diagnostic responded on 09/18/2019 08:37 AM

Curtis, First we here at Bay Diagnostic always are happy that a
customer knows that we did the right thing and fixed the issue not just replaced parts . Also thanks for great word about KEITH
and your 5 STAR rating completes your view of US.
ONLY did keep us a secret from all othe Volkswagen owners . LOL

Jordan Weine
owner
718-615-0705

Displaying Review 1 - 15 of 136 in total
Businesses Near You
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(6 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(22 Reviews)
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
(0 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(42 Reviews)
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(125 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.